Salesforce CRT-271 Exam (page: 5)
Salesforce Community Cloud Consultant (CRT-271)
Updated on: 12-Feb-2026

Viewing Page 5 of 60

What is the first step the Salesforce Admin must complete to set up the partner users?

Universal Containers has a community for their partners. They would like to add a new partner company and grant their users access to the Community.

  1. Create a partner profile for the company.
  2. Add partner contacts to the Community as members.
  3. Create the account and enable it as a partner account.
  4. Allow partner users to self -register and gain access.

Answer(s): A



Select two ways you are able to integrate Google Analytics with a template based Community. 2 Answers

  1. Community Builder >> Settings > > Analytics Setup
  2. Community Builder >> Settings >> Advanced >> Google Analytics Tracking
  3. Community Builder >> Settings >> Advanced >> Edit Head Markup
  4. Setup Menu >> Google Analytics >> Communities
  5. Community Manager >> Settings >> Advanced >> Google Analytics Tracking

Answer(s): B,C



Universal Containers (UC) is implementing a Self Service Community. UC has a high volume of customers with complex hierarchies. The majority of UC customers have multiple Accounts and frequently add new Accounts. Universal Containers wants customers to be able to create new Accounts and Contacts on their own.

Which two license types should UC's Salesforce administrator recommend?

Select one or more of the following:

  1. Customer Community Plus
  2. Customer Community
  3. Customer Community Login
  4. Customer Community Plus Login

Answer(s): A



Universal Containers need to create a Support Community with the following requirements:

- Customer and partner users will be members of this community and use the customer community and partner community license, respectively

- A customer user should be able to see all cases opened for their account, including cases are opened by their colleagues

- Customer users must be able to collaborate with all Community users What two things should a Salesforce Admin do to accomplish this? Choose 2 answers

  1. Set up delegated admin access for customer users
  2. Enable super user access for customer users
  3. Select the community user visibility checkbox
  4. Create a sharing set on the case object

Answer(s): B,C



Universal Containers has recently launched a Lightning Community for customers and partners. Internal teams have created Knowledge articles about company products and partner onboarding. How should the Community Cloud consultant assign Topics so articles can be found easily on the Community.

Select one or more of the following:

  1. Assign articles directly to Navigational Topics
  2. Assign Data categories to Chatter profiles and map to Topics
  3. Assign Topic categories to articles
  4. E. Assign Data categories to articles and map to Topics

Answer(s): D



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