Salesforce CRT-271 Exam (page: 6)
Salesforce Community Cloud Consultant (CRT-271)
Updated on: 28-Jul-2025

Viewing Page 6 of 60

Universal Containers has a community for their partners. They would like to add a new partner company and grant their users access to the Community. What is the first step the Salesforce Admin must complete to set up

the partner users?

  1. Create the account and enable it as a partner account
  2. Allow partner users to self-register and gain access
  3. Create a partner profile for the company
  4. Add partner contacts to the Community as members

Answer(s): C



The Capricorn Coffee Community contains a section focused on Coffee Bean Types. That section contains areas focused on Java, Arusha, and Pacamara. A Salesforce Admin needs to make sure that end users can easily discover the Java, Arusha, and Pacamara sections. When setting up the Community, which two steps should a Salesforce Admin take to meet the requirement? Choose 2 answers

  1. Assign relevant articles to a group
  2. Add the More Topics link to the navigation menu
  3. Make sure subtopics are enabled in the page headline
  4. Enable Feed Tracking for these topics

Answer(s): A,C



An organisation's administrator is tasked with setting up and configuring Reputation within a new community. Per the provided requirements, there should be 5 (five) total reputation levels and the point range of the highest level must start at 5001 points. Which three tasks must occur in order to successfully deploy Reputation, per the requirements?

Choose 3 answers

Select one or more of the following:

  1. Provide a custom name for each reputation level
  2. Upload a badge image for each reputation level
  3. Remove and add reputation levels as required
  4. Enable setup and display of reputation levels
  5. Configuration point ranges for the levels

Answer(s): C,D,E



What are the two most efficient ways for the Salesforce Admin to fulfill the following requirements?

Universal Containers plans to build a large-scale Community and expose Leads and Opportunities to their resellers. Universal Containers has the following requirements for their partner account:

· 120,00 partner accounts

· Minimize the number of partner account roles

· Partner account is made up of sales employees and sales managers

· Sales employees only have access to their data

· Sales managers have access to all sales employees data

  1. Set up partner accounts with two roles.
  2. Set up partner accounts with one role.
  3. Use sharing rules to grant sales managers access to sales employees data.
  4. Make the sales manager the Super User on the partner account.

Answer(s): A,D



Northern Trail Outfitters uses Knowledge Articles to address customer questions in their Napili Community. They need to know if these Articles are helpful to customers when they search for help in the Community. What is the most efficient way for a Salesforce Admin to get this information from customers?

  1. Build a custom Community page that shows the Knowledge Article and have custom fields to capture customer comments.
  2. Create a customer survey using custom Lightning components and add it to the home page.
  3. Redirect customers to a survey form in an external website that captures their comments on the Knowledge Article
  4. Enable the article voting property on the Article Content component in the article detail page in the Community Builder

Answer(s): B



Viewing Page 6 of 60



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