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  3. CRT-271

Salesforce CRT-271 Exam (page: 7)
Salesforce Community Cloud Consultant (CRT-271)
Updated on: 25-Dec-2025

Viewing Page 7 of 60
CRT-271 PDF 294 Questions

What features are you able to take advantage of in the Topic Management section of the Community Manager?

  1. Create, Merge, Rename and Delete Topics
  2. Define Knowledge Articles that will be displayed against each topic
  3. Assign Featured and Navigational Topics
  4. Assign Featured Topics Only
  5. Assign Navigational Topics Only

Answer(s): A



What must your enable at the User level to ensure External Users are able to view Knowledge?

  1. Check Knowledge Use
  2. Check the Data Categories you want to be Visible
  3. Assign the Knowledge User Permission Set
  4. Assign the Knowledge One Permission Set
  5. Check KnowledgeOne User

Answer(s): D



You have spent the last two weeks getting your community ready for the prime time and have recently deployed your configuration to production and now wish to make it publicly available. What steps do you take to do this?

  1. Deploying to production automatically enables the community
  2. Go into the Community Builder >> Settings and Activate the community
  3. Go into the Community Manager >> Administration and Activate the community
  4. Go into the Community Manager >> Administration >> Settings and Activate the Community
  5. The community will automatically activate when you add users to it

Answer(s): D



Universal Containers recently built a Community for their customers. They would like to allow access Of files maintained in their Sharepoint Online with customers. Which Salesforce feature should the Salesforce Admin recommend?

  1. Content Library
  2. Files Connect
  3. Files Sync
  4. Chatter and Files

Answer(s): B



Universal Containers needs to create a Community that meets the following requirements:

- Self-Service Support Community in which customer and partner users are community members.

- Partner Users help Universal Containers by adding of resolving cases for their customers within the Community.

- Partner Users do NOT need access to Leads, Campaigns, and Opportunity objects.

- Partners use Case Comment and Case Feed to communicate with the Universal Containers team and customers.

Which license type should a Salesforce Admin use for these Partner Users?

  1. Employee Community License
  2. Customer Community Plus License
  3. Partner Community License
  4. Customer Community License

Answer(s): C



Viewing Page 7 of 60



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