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  3. CRT-271

Salesforce CRT-271 Exam (page: 9)
Salesforce Community Cloud Consultant (CRT-271)
Updated on: 01-Aug-2025

Viewing Page 9 of 60
CRT-271 PDF 294 Questions

Universal Containers needs to create a Support Community with the following requirements:
· Customer and partner users will be members of this community and use the Customer Community and Partner Community

License, respectively.
· A customer user should be able to see all cases opened for their account, including cases opened by their colleagues.
· Customer users must be able to collaborate with all Community users. What two things should a Salesforce Admin do to accomplish this? Choose 2 answers

  1. Select the Community User Visibility checkbox
  2. Enable Super User access for customer users
  3. Set up Delegated Admin access for customer users
  4. Create a Sharing Set on the Case object

Answer(s): A,B



Your company wish to use their own URL for their community to maximize the brand impact to customers.
How would you achieve this?

  1. My Salesforce1
  2. My Domain
  3. Salesforce1
  4. Custom URLs
  5. Community Domains

Answer(s): D



Universal Containers will be implementing several Communities, and wants to ensure login uniqueness.

Which set of licence types will enforce username uniqueness across all Salesforce organisations and Communities?

Select one or more of the following:

  1. Lightning External Apps Plus and Lightning External Apps
  2. Customer Community, CustoraCustomer Community Plus, and Lightning External Apps
  3. Customer Community and Partner Community
  4. Partner Community and Lighting External Adds Plus

Answer(s): B



What are the two ways to integrate Google Analytics with a template based Community?

  1. Setup Menu >> Google Analytics >> Communities
  2. Community Builder >> Settings > > Analytics Setup
  3. Community Builder >> Settings >> Advanced >> Edit Head Markup
  4. Community Builder >> Settings >> Advanced >> Google Analytics Tracking
  5. Community Manager >> Settings >> Advanced >> Google Analytics Tracking

Answer(s): C,E



What are the two most efficient ways for a Salesforce Admin to accomplish this task? Universal Containers is launching a Community to drive their channel sales. The requirements are as follows:
· Integration with a Back-Office Legacy System that supports API-Level Integration and Salesforce Connect. This integration does not exist today.
· Integration with a pricing and quoting tool. This integration exists today for internal users in the Salesforce org.
· External partner users must be able to configure the quote using the pricing and quoting tool from the Community.
· The pricing and quoting tool must support Community users.
· Universal Containers owns licenses for Salesforce Connect.

  1. Integrate the Back-Office Legacy System using custom code development.
  2. Integrate the Back-Office Legacy System using Salesforce Connect.
  3. Integrate the pricing and quoting tool by configuring external users to make it available in the Community.
  4. Integrate the pricing and quoting tool by creating custom code to make it available in the Community.

Answer(s): B,C



Viewing Page 9 of 60



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