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  3. CRT-271

Salesforce CRT-271 Exam (page: 4)
Salesforce Community Cloud Consultant (CRT-271)
Updated on: 31-Mar-2026

Viewing Page 4 of 60
CRT-271 PDF 294 Questions

When testing the Community, the Salesforce Admin notices that the Knowledge tab is NOT Visible to all partner Community users.

What should the Salesforce Admin do to fix this problem?

  1. Update the Admin profile so that the Knowledge tab is visible.
  2. Add the Global Header permission set to all Community users.
  3. Edit the Partner Community profile so that the Knowledge tab is visible.
  4. Create a Knowledge article and make it visible to the appropriate channel.

Answer(s): D



Universal Containers wish to set up an easy to configure and maintain App Launcher with Single Sign On Capabilities.

Which Salesforce Community template would you recommended to best achieve this?

  1. Aloha
  2. Napili
  3. Kokua
  4. Koa
  5. None of the above

Answer(s): A



Universal containers has the following requirements for its partner Community

- Three levels of role hierarchy for its partner users: Account executive, Account manager, and Account sales rep

- The partner account executive is able to see all of the lead records visible to their team

- The partner account sales rep is unable to see the lead records by other account sales reps, account managers, or account executives

- Partners want to give some Account sales reps access to Lead records owned by other Account sales reps for the same partner account.

Which two steps should the Salesforce administrator text to fulfil these requirements?

Choose 2 answers

Select one or more of the following:

  1. Enable super user access to contacts for users assigned to the Account sales rep role
  2. Enable super user access in Community Management
  3. Enable super user access in Community Settings
  4. Enable super user access to contacts for assigned users to the Account manager role

Answer(s): A,C



Where do you go to do this? You wish to edit the Community Head Markup.

  1. Developer Console
  2. Community Builder >> Settings >> Advanced
  3. Community Manager >> Administration >> Settings
  4. Modify the hidden Community Lightning Component which is displayed when editing the community
  5. Upload a HTML static resource named Head Markup

Answer(s): B



Northern Trail Outfitters launches a Community using the Napili template. Community members report that they do NOT have a menu option to navigate to see their invoices.

The Salesforce Admin has validated the following on the Community user profile:

· Users Profile has Read Access on the Invoice Object
· Users Profile has a tab visible for Invoice Object.

What should the Salesforce Admin do to troubleshoot this issue?

  1. Verify that the Navigation Menu in Community Builder has 'Type: Salesforce Object' and 'Object Type:
    Invoices.'
  2. Verify that the Navigation Menu in Community Management has 'Type: Salesforce Object' and 'Object Type: Invoices.'
  3. Verify that the Invoices tab is under the Selected tab in Community Management
  4. Verify that the Invoices tab is under the Selected tab in Community Settings Setup

Answer(s): B



Viewing Page 4 of 60



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