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  3. CRT-271

Salesforce CRT-271 Exam (page: 2)
Salesforce Community Cloud Consultant (CRT-271)
Updated on: 31-Mar-2026

Viewing Page 2 of 60
CRT-271 PDF 294 Questions

ACME Enterprises wish to establish two Customer Communities one for their VIP Customers and another for all Customers. ACME enterprises do not require different functionality from each Community but rather wish to increase the level of personal interactions from staff in the VIP community. How should the Administrator at ACME Enterprises configure access to the Community?

  1. Sharing Rules
  2. Permission Sets
  3. Public Groups
  4. Profiles
  5. Chatter Groups

Answer(s): B



Universal Containers needs to add a page to their Napili Community. Authors will manually add the content to the page. What should be the first step to add this page to the site?

  1. Create a standard page
  2. Clone an object page
  3. Create an object page
  4. Clone a standard page

Answer(s): A



Universal Containers needs to provide Super User Access to a few end users. Their end users are assigned several license types for these Communities:
· Customer Community
· Customer Community Plus
· Employee Community
· Partner Community. Which two license types allow a Salesforce Admin to provide Super User Access to the end users in this Community? Choose 2 answers

  1. Customer Community Plus License
  2. Employee Community License
  3. Partner Community License
  4. LI Customer Community License

Answer(s): A,C



Universal Containers launches a Partner Community for their resellers who have access to Leads,Opportunities, and Dashboards.Universal Containers has the following requirements to support their partners during the sales cycle:

- Universal Containers can engage with partners during the Sales cycle.

- Universal Containers can have internal discussion NOT visible to partners.

- The Channel Manager can bring any Universal Containers Employee to the discussion

- Universal Contianers employees may or may NOT have access to the Partner Community

How should a Salesforce Admin fulfil those requirements?

  1. Leverage Opportunity feed and group record layout for access control.
  2. Leverage unlisted groups and record sharing for access control.
  3. Leverage Opportunity feed and manual shares for access control.
  4. Leverage private groups and record sharing for access control.

Answer(s): C



Universal Containers needs to create a Navigation link to the company's website inside their Customer Service (Napili) Template-based Community.

Which standard functionality should be used to accomplish this task?

  1. Upload an HTML header in Community Management with Javascript that contains a link to the external website.
  2. Create a rich text field inside the Navigation object and include the website URL as an href link.
  3. Create a Navigation menu item inside Community Builder with External URL type.
  4. Update the Default Website Link property inside Property Editor to the company's website.

Answer(s): C



Viewing Page 2 of 60



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