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  3. CRT-271

Salesforce CRT-271 Exam (page: 3)
Salesforce Community Cloud Consultant (CRT-271)
Updated on: 28-Jul-2025

Viewing Page 3 of 60
CRT-271 PDF 294 Questions

Universal containers houses their order information in their legacy backend systems. Customers need to see their orders from the back office in their customer-facing Community.


- The existing Salesforce org (which hosts the community) has integration with the backend legacy system using Salesforce Connect

- Customer users only need to see their orders in the Community

- Orders are currently public read-only

- Customer users need to access fields that are already part of the existing integration

What two things should do Salesforce Admin do to meet these requirements? Choose 2 answers

  1. Leveraging existing integration with the legacy system
  2. Set the external users' organisation wide defaults to private for external order objects
  3. Creating a new integration with the legacy system for customer users
  4. Update the customer user profile and given the "view all" permission on the integration object

Answer(s): A,D



A Salesforce Admin needs to build a self-service Community.

Which three steps should the Salesforce Admin take before building the Community in Salesforce? Choose 3 answers.

  1. Configure a search for articles and discussions in the Community.
  2. Gather branding assets, including images and logo for the Community.
  3. Create email templates to be used in the community.
  4. Add discussions on topics that can be published in the Community.
  5. Enable the Service Cloud features to be used in the Community, including Knowledge and Case.

Answer(s): B,C,E



Universal Containers uses Community to grant business customers secure access to accounts, orders, and invoices. All customers are on a Customer Community License.
Universal Containers plans to launch a project management module with the following requirements:

· Leverage Chatter for collaboration.
· Private project collaboration between the customer and Universal Containers.
· Leverage documents, tasks, and events in the project space.
· Customers can only see and access their projects.

What is the most efficient way for the Salesforce Admin to fulfil these requirements?

  1. Create unlisted groups and add project records to the group
  2. Add private groups and add project records to the group
  3. Build a custom Visualforce project space and control access through sharing
  4. Use custom objects, record feeds, and control access through sharing

Answer(s): B



A Salesforce Admin is launching a new Community in the Napili template for approximately one million members. The Community is built with native Community template features and is within published member limits. Which three actions should the Salesforce Admin take before the Community launches? Choose 3 answers

  1. Prepare for cases logged by Community members and automation around auto response, case assignment, and escalation rules
  2. Performance test the Community with a large number of members with increased activity
  3. Test the Community for member activity, including cases and articles
  4. Formalize the member registration process, including automating the account assignment or person account creation
  5. Make sure customers are NOT members of other Salesforce Communities

Answer(s): A,C,D



Universal Containers is building a community to drive channel sales. They have 2000 partner accounts. The high level capabilities for their partners are as follows:
· Partner users should NOT be able to access accounts and cases that they do NOT have access to.
· A Partner User must be able to create cases for all accounts in their account hierarchy irrespective if they are parent or child account.
· Partner users must be able to collaborate within the private groups they are members of.

What are two ways the Salesforce Admin should fulfil these requirements? Choose 2 answers

  1. Develop an Apex Managed Sharing Rule on the Account and Case Object
  2. Configure an Owner -based Sharing Rule on the Account and Case Object
  3. Set External User Organization Wide Defaults to Private on the Account and Case Object
  4. Create a Criteria -based Sharing Rule with read/write access on the Account and Case Object

Answer(s): A,C



Viewing Page 3 of 60



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