A manager would like information on the knowledge base searches conducted by customers and call center agents. Which two metrics are useful for identifying knowledge article effectiveness? Choose 2 answers
Answer(s): A,B
Universal Containers is launching a full line of new products and Service Cloud should support the following requirements:· Agents need to collaborate with other teams.· The product development team needs to be alerted on high-priority cases for specific products.Which solution will meet these requirements?
Answer(s): A
A contact center manager wants to measure improvements to operations after the implementation of a new workforce management system.A contact center manager wants to measure improvements to operations after the implementation of a new workforce management system.Which two metrics can be used to assess the success of the new workforce management system? Choose 2 answers
Answer(s): B,D
Universal Containers (UC) wants to schedule for repair service when an agent is unable to solve the customer's problem via the call center.What functionality should a consultant recommend to satisfy the UC's need?
Answer(s): C
Universal Containers wants to notify Support Managers when a new case have been untouched from more than two business days.Which approach should a consultant implement?
Answer(s): D
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seems good..
took the test last week, i did have about 15 - 20 word for word from this site on the test. (only was able to cram 600 of the questions from this site so maybe more were there i didnt review) had 4 labs, bgp, lacp, vrf with tunnels and actually had to skip a lab due to time. lots of automation syntax questions.
no comments
nice questions bring out the best in you.
really helpful
question #50 and question #81 are exactly the same questions, azure site recovery provides________for virtual machines. the first says that it is fault tolerance is the answer and second says disater recovery. from my research, it says it should be disaster recovery. can anybody explain to me why? thank you
iam thankful for these exam dumps questions, i would not have passed without this exam dumps.
some of the answers seem to be inaccurate. q10 for example shouldnt it be an m custom column?
are the question real or fake?
thank you for providing such assistance.
nice questions
my 3rd purcahse from this site. these exam dumps are helpful. very helpful.
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i need the pdf, please.
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aside from pdf the test engine software is helpful. the interface is user-friendly and intuitive, making it easy to navigate and find the questions.
questions and options are correct, but the answers are wrong sometimes. so please check twice or refer some other platform for the right answer
90% of questions was there but i failed the exam, i marked the answers as per the guide but looks like they are not accurate , if not i would have passed the exam given that i saw about 45 of 50 questions from dump
answer to this question "what administrative safeguards should be implemented to protect the collected data while in use by manasa and her product management team? " it should be (c) for the following reasons: this administrative safeguard involves controlling access to collected data by ensuring that only individuals who need the data for their job responsibilities have access to it. this helps minimize the risk of unauthorized access and potential misuse of sensitive information. while other options such as (a) documenting data flows and (b) conducting a privacy impact assessment (pia) are important steps in data protection, implementing a "need to know" access policy directly addresses the issue of protecting data while in use by limiting access to those who require it for legitimate purposes. (d) is not directly related to safeguarding data during use; it focuses on data transfers and location.
password lockout being the correct answer for question 37 does not make sense. it should be geofencing.
for question 4, the righr answer is :recover automatically from failures
question number 4s answer is 3, option c. i
very good questions
i am confused about the answers to the questions. are the answers correct?
very usefull
need certification.