Salesforce Certified Service Cloud Consultant Certified Service Cloud Consultant Dumps in PDF

Free Salesforce Certified Service Cloud Consultant Real Questions (page: 5)

Universal Containers wants to reduce the clicks a Customer Support Agent uses when working on a case. This includes the time it takes to create, resolve, and close the case.
Which three Salesforce productivity features should be used to accomplish this requirement? Choose 3 answers

  1. Omni-Channel
  2. Publisher Actions
  3. Macros
  4. Quick Text
  5. Chatter

Answer(s): B,C,D



Universal Containers wants to help customers resolve issues by browsing Knowledge articles and submit a case if they need more information.
What should the consultant recommend to meet the requirements?

  1. Allow Comments on Knowledge articles.
  2. Implement Case Assignment Rules.
  3. Enable Chat in an Experience Cloud site.
  4. Create a self-service Help Center.

Answer(s): D



Cloud Kicks (CK) provides support 24 hours a day, 7 days a week. CK contracts with an external third- party help desk to provide support outside of normal business hours. The external service agents and external support managers use Experience Cloud to create cases. External support managers need to view and execute reports with the ability to "Run as specified user.
What is the recommended Experience Cloud license to meet the requirements?

  1. Service Cloud Portal
  2. Customer Community Login
  3. High Volume Customer Portal
  4. Partner Community Login

Answer(s): A



Universal Containers wants to unify channels and manage agent workload with Omni-Channel routing.
What required step Should a consultant address before configuring Omni Channel?

  1. Customize service channel settings to define how the organization receives work from various
  2. Create a Salesforce Case to have Omni-Channel enabled.
  3. Create the necessary objects in Salesforce.
  4. From Setup, select Omni-Channel Settings and Select Enable Omni-Channel.

Answer(s): D



To help Service Agents more accurately respond to Cases, Universal Containers want a list of relevant Articles displayed on the Case record page.
How should a consultant configure this requirement?

  1. Add the Knowledge related list to the Case record page.
  2. Add the Knowledge tab to the Service Console.
  3. Add Knowledge Data Categories to each Case.
  4. Add the Knowledge Component to the Case record page.

Answer(s): D



Share your comments for Salesforce Certified Service Cloud Consultant exam with other users:

S
Sasuke
7/11/2023 10:30:00 PM

please upload the dump. thanks very much !!

V
V
7/4/2023 8:57:00 AM

good questions

T
TTB
8/22/2023 5:30:00 AM

hi, could you please update the latest dump version

T
T
7/28/2023 9:06:00 PM

this question is keep repeat : you are developing a sales application that will contain several azure cloud services and handle different components of a transaction. different cloud services will process customer orders, billing, payment, inventory, and shipping. you need to recommend a solution to enable the cloud services to asynchronously communicate transaction information by using xml messages. what should you include in the recommendation?

G
Gurgaon
9/28/2023 4:35:00 AM

great questions

W
wasif
10/11/2023 2:22:00 AM

its realy good

S
Shubhra Rathi
8/26/2023 1:12:00 PM

oracle 1z0-1059-22 dumps

L
Leo
7/29/2023 8:48:00 AM

please share me the pdf..

A
AbedRabbou Alaqabna
12/18/2023 3:10:00 AM

q50: which two functions can be used by an end user when pivoting an interactive report? the correct answer is a, c because we do not have rank in the function pivoting you can check in the apex app

R
Rohan Limaye
12/30/2023 8:52:00 AM

best to practice

A
Aparajeeta
10/13/2023 2:42:00 PM

so far it is good

V
Vgf
7/20/2023 3:59:00 PM

please provide me the dump

D
Deno
10/25/2023 1:14:00 AM

i failed the cisa exam today. but i have found all the questions that were on the exam to be on this site.

C
CiscoStudent
11/15/2023 5:29:00 AM

in question 272 the right answer states that an autonomous acces point is "configured and managed by the wlc" but this is not what i have learned in my ccna course. is this a mistake? i understand that lightweight aps are managed by wlc while autonomous work as standalones on the wlan.

P
pankaj
9/28/2023 4:36:00 AM

it was helpful

U
User123
10/8/2023 9:59:00 AM

good question

V
vinay
9/4/2023 10:23:00 AM

really nice

U
Usman
8/28/2023 10:07:00 AM

please i need dumps for isc2 cybersecuity

Q
Q44
7/30/2023 11:50:00 AM

ans is coldline i think

A
Anuj
12/21/2023 1:30:00 PM

very helpful

G
Giri
9/13/2023 10:31:00 PM

can you please provide dumps so that it helps me more

A
Aaron
2/8/2023 12:10:00 AM

thank you for providing me with the updated question and answers. this version has all the questions from the exam. i just saw them in my exam this morning. i passed my exam today.

S
Sarwar
12/21/2023 4:54:00 PM

how i can see exam questions?

C
Chengchaone
9/11/2023 10:22:00 AM

can you please upload please?

M
Mouli
9/2/2023 7:02:00 AM

question 75: option c is correct answer

J
JugHead
9/27/2023 2:40:00 PM

please add this exam

S
sushant
6/28/2023 4:38:00 AM

please upoad

J
John
8/7/2023 12:09:00 AM

has anyone recently attended safe 6.0 certification? is it the samq question from here.

B
Blessious Phiri
8/14/2023 3:49:00 PM

expository experience

C
concerned citizen
12/29/2023 11:31:00 AM

52 should be b&c. controller failure has nothing to do with this type of issue. degraded state tells us its a raid issue, and if the os is missing then the bootable device isnt found. the only other consideration could be data loss but thats somewhat broad whereas b&c show understanding of the specific issues the question is asking about.

D
deedee
12/23/2023 5:10:00 PM

great help!!!

S
Samir
8/1/2023 3:07:00 PM

very useful tools

S
Saeed
11/7/2023 3:14:00 AM

looks a good platform to prepare az-104

M
Matiullah
6/24/2023 7:37:00 AM

want to pass the exam

AI Tutor 👋 I’m here to help!