Universal Containers wants to reduce the clicks a Customer Support Agent uses when working on a case. This includes the time it takes to create, resolve, and close the case. Which three Salesforce productivity features should be used to accomplish this requirement? Choose 3 answers
Answer(s): B,C,D
Universal Containers wants to help customers resolve issues by browsing Knowledge articles and submit a case if they need more information.What should the consultant recommend to meet the requirements?
Answer(s): D
Cloud Kicks (CK) provides support 24 hours a day, 7 days a week. CK contracts with an external third- party help desk to provide support outside of normal business hours. The external service agents and external support managers use Experience Cloud to create cases. External support managers need to view and execute reports with the ability to "Run as specified user.What is the recommended Experience Cloud license to meet the requirements?
Answer(s): A
Universal Containers wants to unify channels and manage agent workload with Omni-Channel routing. What required step Should a consultant address before configuring Omni Channel?
To help Service Agents more accurately respond to Cases, Universal Containers want a list of relevant Articles displayed on the Case record page.How should a consultant configure this requirement?
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questions seem helpful
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question 21 answer is alerts
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only got thru 5 questions, need more to evaluate
q26 should be b
the aaa triad in information security is authentication, accounting and authorisation so the answer should be d 1, 3 and 5.
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question 16: https://help.salesforce.com/s/articleview?id=sf.care_console_overview.htm&type=5
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question: 93 which statement is true regarding the result? sales contain 6 columns and values contain 7 columns so c is not right answer.
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question #18s answer should be a, not d. this should be corrected. it should be minvalidityperiod
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q:37 c is correct
q6 exam topic: terramearth, c: correct answer: copy 1petabyte to encrypted usb device ???