Salesforce Certified Service Cloud Consultant Certified Service Cloud Consultant Dumps in PDF

Free Salesforce Certified Service Cloud Consultant Real Questions (page: 20)

When Service Reps view a Case, they often need to see the Case History of other Cases for that same Account. How should a Consultant configure the Lighting Service Console to support this requirement?

  1. Account tabs and Cases tab
  2. Case tabs with Account subtabs
  3. Account tab with Cases related list
  4. Account tabs with Case Subtabs

Answer(s): C



Ursa Major Solar cells highly technical products that require specific expertise for configuration changes and troubleshooting. A mobile workforce can be dispatched to support customers. Dispatching a worker comes at a high cost, and available appointment times are typically several weeks in the future.
What is the recommended method to improve the support experience while providing expert-level support?

  1. Omni-Channel Routing
  2. Visual Remote Assistant
  3. Workforce Engagement Self Scheduling
  4. Field Service Scheduler

Answer(s): D



Universal Containers wants to let its customers interact real-time with support agents from their computers and mobile devices.
What feature should a consultant recommend to meet this requirement?

  1. Web-to-Case
  2. Embedded Chat Service
  3. Customer Community
  4. Case Assignment Rules

Answer(s): B



Which search mechanism should be used to find case comments from within the lightning service console?

  1. Search utility component
  2. Comment search component
  3. Comments list view
  4. Global search

Answer(s): D



Universal Containers (UC) is updating the Service Cloud console app for its call center agents. Management is concerned that deploying the new app will disrupt current operations and impact customer satisfaction.
What should the consultant recommend to mitigation these concerns?

  1. Deploy the configured and tested app to production, update the agent's profile to view the app and take away access to the old app.
  2. Configure the new app in a sandbox. Use a change-set to push the configuration to production for testing and training.
  3. Deploy the configuration from a sandbox to production during the next Salesforce version update so the system only goes down once.
  4. Configure the new app in developer org and use an unmanaged package to deploy to production.

Answer(s): D



Share your comments for Salesforce Certified Service Cloud Consultant exam with other users:

S
SPriyak
3/17/2025 11:08:37 AM

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C
Chandra
11/28/2024 7:17:38 AM

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Sunak
1/25/2025 9:17:57 AM

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Frank
2/15/2024 11:36:57 AM

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Anonymous User
2/2/2024 6:42:12 PM

Upload this exam please!

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Nicholas
2/2/2024 6:17:08 PM

Thank you for providing these questions. It helped me a lot with passing my exam.

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Timi
8/19/2023 5:30:00 PM

my first attempt

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Blessious Phiri
8/13/2023 10:32:00 AM

very explainable

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m7md ibrahim
5/26/2023 6:21:00 PM

i think answer of q 462 is variance analysis

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Tehu
5/25/2023 12:25:00 PM

hi i need see questions

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Ashfaq Nasir
1/17/2024 1:19:00 AM

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R
Roberto
11/27/2023 12:33:00 AM

very interesting repository

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Nale
9/18/2023 1:51:00 PM

american history 1

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Tanvi
9/27/2023 4:02:00 AM

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B
Boopathy
8/17/2023 1:03:00 AM

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s_123
8/12/2023 4:28:00 PM

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B
Blessious Phiri
8/15/2023 3:38:00 PM

excellent topics covered

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Manasa
12/5/2023 3:15:00 AM

are these really financial cloud questions and answers, seems these are basic admin question and answers

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Not Robot
5/14/2023 5:33:00 PM

are these comments real

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kriah
9/4/2023 10:44:00 PM

please upload the latest dumps

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ed
12/17/2023 1:41:00 PM

a company runs its workloads on premises. the company wants to forecast the cost of running a large application on aws. which aws service or tool can the company use to obtain this information? pricing calculator ... the aws pricing calculator is primarily used for estimating future costs

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Muru
12/29/2023 10:23:00 AM

looks interesting

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Tech Lady
10/17/2023 12:36:00 PM

thanks! that’s amazing

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Mike
8/20/2023 5:12:00 PM

the exam dumps are helping me get a solid foundation on the practical techniques and practices needed to be successful in the auditing world.

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Nobody
9/18/2023 6:35:00 PM

q 14 should be dmz sever1 and notepad.exe why does note pad have a 443 connection

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Muhammad Rawish Siddiqui
12/4/2023 12:17:00 PM

question # 108, correct answers are business growth and risk reduction.

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Emmah
7/29/2023 9:59:00 AM

are these valid chfi questions

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Mort
10/19/2023 7:09:00 PM

question: 162 should be dlp (b)

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Eknath
10/4/2023 1:21:00 AM

good exam questions

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Nizam
6/16/2023 7:29:00 AM

I have to say this is really close to real exam. Passed my exam with this.

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poran
11/20/2023 4:43:00 AM

good analytics question

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Antony
11/23/2023 11:36:00 AM

this looks accurate

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Ethan
8/23/2023 12:52:00 AM

question 46, the answer should be data "virtualization" (not visualization).

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nSiva
9/22/2023 5:58:00 AM

its useful.

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