Amazon
Avaya
Cisco
CompTIA
CrowdStrike
EC-Council
EXIN
Fortinet
Google
ISC
ISC2
ITIL
Juniper
Microsoft
NVIDIA
Okta
Palo Alto Networks
Salesforce
SAP
ServiceNow
All Vendors

Salesforce Certified Service Cloud Consultant Certified Service Cloud Consultant Dumps in PDF

Free Salesforce Certified Service Cloud Consultant Real Questions (page: 40)

Certified Service Cloud Consultant PDF — 343 Questions

When Service Reps view a Case, they often need to see the Case History of other Cases for that same Account. How should a Consultant configure the Lighting Service Console to support this requirement?

  1. Account tabs and Cases tab
  2. Case tabs with Account subtabs
  3. Account tab with Cases related list
  4. Account tabs with Case Subtabs

Answer(s): C



Ursa Major Solar cells highly technical products that require specific expertise for configuration changes and troubleshooting. A mobile workforce can be dispatched to support customers. Dispatching a worker comes at a high cost, and available appointment times are typically several weeks in the future.
What is the recommended method to improve the support experience while providing expert-level support?

  1. Omni-Channel Routing
  2. Visual Remote Assistant
  3. Workforce Engagement Self Scheduling
  4. Field Service Scheduler

Answer(s): D



Universal Containers wants to let its customers interact real-time with support agents from their computers and mobile devices.
What feature should a consultant recommend to meet this requirement?

  1. Web-to-Case
  2. Embedded Chat Service
  3. Customer Community
  4. Case Assignment Rules

Answer(s): B



Which search mechanism should be used to find case comments from within the lightning service console?

  1. Search utility component
  2. Comment search component
  3. Comments list view
  4. Global search

Answer(s): D



Universal Containers (UC) is updating the Service Cloud console app for its call center agents. Management is concerned that deploying the new app will disrupt current operations and impact customer satisfaction.
What should the consultant recommend to mitigation these concerns?

  1. Deploy the configured and tested app to production, update the agent's profile to view the app and take away access to the old app.
  2. Configure the new app in a sandbox. Use a change-set to push the configuration to production for testing and training.
  3. Deploy the configuration from a sandbox to production during the next Salesforce version update so the system only goes down once.
  4. Configure the new app in developer org and use an unmanaged package to deploy to production.

Answer(s): D



PDF
Viewing page 40 of 41

Share your comments for Salesforce Certified Service Cloud Consultant exam with other users:

J
Jefi
9/4/2023 8:15:00 AM

please upload the practice questions

Anonymous
T
Thembelani
5/30/2023 2:45:00 AM

need this dumps

Anonymous
A
Abduraimov
4/19/2023 12:43:00 AM

preparing for this exam is overwhelming. you cannot pass without the help of these exam dumps.

UNITED KINGDOM
P
Puneeth
10/5/2023 2:06:00 AM

new to this site but i feel it is good

EUROPEAN UNION
A
Ashok Kumar
1/2/2024 6:53:00 AM

the correct answer to q8 is b. explanation since the mule app has a dependency, it is necessary to include project modules and dependencies to make sure the app will run successfully on the runtime on any other machine. source code of the component that the mule app is dependent of does not need to be included in the exported jar file, because the source code is not being used while executing an app. compiled code is being used instead.

Anonymous
M
Merry
7/30/2023 6:57:00 AM

good questions

Anonymous
V
VoiceofMidnight
12/17/2023 4:07:00 PM

Delayed the exam until December 29th.

UNITED STATES
U
Umar Ali
8/29/2023 2:59:00 PM

A and D are True

Anonymous
V
vel
8/28/2023 9:17:09 AM

good one with explanation

Anonymous
G
Gurdeep
1/18/2024 4:00:15 PM

This is one of the most useful study guides I have ever used.

CANADA
AI Tutor 👋 I’m here to help!