Salesforce Certified Service Cloud Consultant Certified Service Cloud Consultant Dumps in PDF

Free Salesforce Certified Service Cloud Consultant Real Questions (page: 40)

When Service Reps view a Case, they often need to see the Case History of other Cases for that same Account. How should a Consultant configure the Lighting Service Console to support this requirement?

  1. Account tabs and Cases tab
  2. Case tabs with Account subtabs
  3. Account tab with Cases related list
  4. Account tabs with Case Subtabs

Answer(s): C



Ursa Major Solar cells highly technical products that require specific expertise for configuration changes and troubleshooting. A mobile workforce can be dispatched to support customers. Dispatching a worker comes at a high cost, and available appointment times are typically several weeks in the future.
What is the recommended method to improve the support experience while providing expert-level support?

  1. Omni-Channel Routing
  2. Visual Remote Assistant
  3. Workforce Engagement Self Scheduling
  4. Field Service Scheduler

Answer(s): D



Universal Containers wants to let its customers interact real-time with support agents from their computers and mobile devices.
What feature should a consultant recommend to meet this requirement?

  1. Web-to-Case
  2. Embedded Chat Service
  3. Customer Community
  4. Case Assignment Rules

Answer(s): B



Which search mechanism should be used to find case comments from within the lightning service console?

  1. Search utility component
  2. Comment search component
  3. Comments list view
  4. Global search

Answer(s): D



Universal Containers (UC) is updating the Service Cloud console app for its call center agents. Management is concerned that deploying the new app will disrupt current operations and impact customer satisfaction.
What should the consultant recommend to mitigation these concerns?

  1. Deploy the configured and tested app to production, update the agent's profile to view the app and take away access to the old app.
  2. Configure the new app in a sandbox. Use a change-set to push the configuration to production for testing and training.
  3. Deploy the configuration from a sandbox to production during the next Salesforce version update so the system only goes down once.
  4. Configure the new app in developer org and use an unmanaged package to deploy to production.

Answer(s): D



Share your comments for Salesforce Certified Service Cloud Consultant exam with other users:

R
Raja
6/20/2023 4:38:00 AM

good explanation

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BigMouthDog
1/22/2022 8:17:00 PM

hi team just want to know if there is any update version of the exam 350-401

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francesco
10/30/2023 11:08:00 AM

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Amitabha Roy
10/5/2023 3:16:00 AM

planning to attempt for the exam.

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7/29/2023 6:20:00 AM

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7/6/2023 5:40:00 PM

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5/31/2023 7:58:00 AM

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Jamil aljamil
12/4/2023 4:47:00 AM

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Cath
10/10/2023 10:19:00 AM

q.119 - the correct answer is b - they are not captured in an update set as theyre data.

P
P
1/6/2024 11:22:00 AM

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surya
7/30/2023 2:02:00 PM

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Sasuke
7/11/2023 10:30:00 PM

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V
7/4/2023 8:57:00 AM

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TTB
8/22/2023 5:30:00 AM

hi, could you please update the latest dump version

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T
7/28/2023 9:06:00 PM

this question is keep repeat : you are developing a sales application that will contain several azure cloud services and handle different components of a transaction. different cloud services will process customer orders, billing, payment, inventory, and shipping. you need to recommend a solution to enable the cloud services to asynchronously communicate transaction information by using xml messages. what should you include in the recommendation?

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Gurgaon
9/28/2023 4:35:00 AM

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7/29/2023 8:48:00 AM

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AbedRabbou Alaqabna
12/18/2023 3:10:00 AM

q50: which two functions can be used by an end user when pivoting an interactive report? the correct answer is a, c because we do not have rank in the function pivoting you can check in the apex app

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Rohan Limaye
12/30/2023 8:52:00 AM

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Aparajeeta
10/13/2023 2:42:00 PM

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Vgf
7/20/2023 3:59:00 PM

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Deno
10/25/2023 1:14:00 AM

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C
CiscoStudent
11/15/2023 5:29:00 AM

in question 272 the right answer states that an autonomous acces point is "configured and managed by the wlc" but this is not what i have learned in my ccna course. is this a mistake? i understand that lightweight aps are managed by wlc while autonomous work as standalones on the wlan.

P
pankaj
9/28/2023 4:36:00 AM

it was helpful

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User123
10/8/2023 9:59:00 AM

good question

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vinay
9/4/2023 10:23:00 AM

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8/28/2023 10:07:00 AM

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Q44
7/30/2023 11:50:00 AM

ans is coldline i think

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Anuj
12/21/2023 1:30:00 PM

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Giri
9/13/2023 10:31:00 PM

can you please provide dumps so that it helps me more

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Aaron
2/8/2023 12:10:00 AM

thank you for providing me with the updated question and answers. this version has all the questions from the exam. i just saw them in my exam this morning. i passed my exam today.

S
Sarwar
12/21/2023 4:54:00 PM

how i can see exam questions?

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