Salesforce Certified Service Cloud Consultant Certified Service Cloud Consultant Dumps in PDF

Free Salesforce Certified Service Cloud Consultant Real Questions (page: 10)

When Service Reps view a Case, they often need to see the Case History of other Cases for that same Account. How should a Consultant configure the Lighting Service Console to support this requirement?

  1. Account tabs and Cases tab
  2. Case tabs with Account subtabs
  3. Account tab with Cases related list
  4. Account tabs with Case Subtabs

Answer(s): C



Ursa Major Solar cells highly technical products that require specific expertise for configuration changes and troubleshooting. A mobile workforce can be dispatched to support customers. Dispatching a worker comes at a high cost, and available appointment times are typically several weeks in the future.
What is the recommended method to improve the support experience while providing expert-level support?

  1. Omni-Channel Routing
  2. Visual Remote Assistant
  3. Workforce Engagement Self Scheduling
  4. Field Service Scheduler

Answer(s): D



Universal Containers wants to let its customers interact real-time with support agents from their computers and mobile devices.
What feature should a consultant recommend to meet this requirement?

  1. Web-to-Case
  2. Embedded Chat Service
  3. Customer Community
  4. Case Assignment Rules

Answer(s): B



Which search mechanism should be used to find case comments from within the lightning service console?

  1. Search utility component
  2. Comment search component
  3. Comments list view
  4. Global search

Answer(s): D



Universal Containers (UC) is updating the Service Cloud console app for its call center agents. Management is concerned that deploying the new app will disrupt current operations and impact customer satisfaction.
What should the consultant recommend to mitigation these concerns?

  1. Deploy the configured and tested app to production, update the agent's profile to view the app and take away access to the old app.
  2. Configure the new app in a sandbox. Use a change-set to push the configuration to production for testing and training.
  3. Deploy the configuration from a sandbox to production during the next Salesforce version update so the system only goes down once.
  4. Configure the new app in developer org and use an unmanaged package to deploy to production.

Answer(s): D



Share your comments for Salesforce Certified Service Cloud Consultant exam with other users:

B
B.A.J
11/6/2023 7:01:00 AM

i can´t believe ms asks things like this, seems to be only marketing material.

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Guss
5/23/2023 12:28:00 PM

hi, could you please add the last update of ns0-527

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Rond65
8/22/2023 4:39:00 PM

question #3 refers to vnet4 and vnet5. however, there is no vnet5 listed in the case study (testlet 2).

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Cheers
12/13/2023 9:55:00 AM

sometimes it may be good some times it may be

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Sumita Bose
7/21/2023 1:01:00 AM

qs 4 answer seems wrong- please check

A
Amit
9/7/2023 12:53:00 AM

very detailed explanation !

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FisherGirl
5/16/2022 10:36:00 PM

the interactive nature of the test engine application makes the preparation process less boring.

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Chiranthaka
9/20/2023 11:15:00 AM

very useful.

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SK
7/15/2023 3:51:00 AM

complete question dump should be made available for practice.

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Gamerrr420
5/25/2022 9:38:00 PM

i just passed my first exam. i got 2 exam dumps as part of the 50% sale. my second exam is under work. once i write that exam i report my result. but so far i am confident.

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Kudu hgeur
9/21/2023 5:58:00 PM

nice create dewey stefen

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Anorag
9/6/2023 9:24:00 AM

i just wrote this exam and it is still valid. the questions are exactly the same but there are about 4 or 5 questions that are answered incorrectly. so watch out for those. best of luck with your exam.

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Nathan
1/10/2023 3:54:00 PM

passed my exam today. this is a good start to 2023.

1
1
10/28/2023 7:32:00 AM

great sharing

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Anand
1/20/2024 10:36:00 AM

very helpful

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Kumar
6/23/2023 1:07:00 PM

thanks.. very helpful

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User random
11/15/2023 3:01:00 AM

i registered for 1z0-1047-23 but dumps qre available for 1z0-1047-22. help me with this...

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kk
1/17/2024 3:00:00 PM

very helpful

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Raj
7/24/2023 10:20:00 AM

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Blessious Phiri
8/13/2023 11:58:00 AM

becoming interesting on the logical part of the cdbs and pdbs

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LOL what a joke
9/10/2023 9:09:00 AM

some of the answers are incorrect, i would be wary of using this until an admin goes back and reviews all the answers

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Muhammad Rawish Siddiqui
12/9/2023 7:40:00 AM

question # 267: federated operating model is also correct.

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Mayar
9/22/2023 4:58:00 AM

its helpful alot.

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Sandeep
7/25/2022 11:58:00 PM

the questiosn from this braindumps are same as in the real exam. my passing mark was 84%.

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Eman Sawalha
6/10/2023 6:09:00 AM

it is an exam that measures your understanding of cloud computing resources provided by aws. these resources are aligned under 6 categories: storage, compute, database, infrastructure, pricing and network. with all of the services and typees of services under each category

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Mars
11/16/2023 1:53:00 AM

good and very useful

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ronaldo7
10/24/2023 5:34:00 AM

i cleared the az-104 exam by scoring 930/1000 on the exam. it was all possible due to this platform as it provides premium quality service. thank you!

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Palash Ghosh
9/11/2023 8:30:00 AM

easy questions

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Noor
10/2/2023 7:48:00 AM

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Kotesh
7/27/2023 2:30:00 AM

good content

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Biswa
11/20/2023 9:07:00 AM

understanding about joins

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Jimmy Lopez
8/25/2023 10:19:00 AM

please upload oracle cloud infrastructure 2023 foundations associate exam braindumps. thank you.

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Lily
4/24/2023 10:50:00 PM

questions made studying easy and enjoyable, passed on the first try!

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John
8/7/2023 12:12:00 AM

has anyone recently attended safe 6.0 exam? did you see any questions from here?

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