Salesforce Certified Service Cloud Consultant Certified Service Cloud Consultant Exam Questions in PDF

Free Salesforce Certified Service Cloud Consultant Dumps Questions (page: 8)

When Service Reps view a Case, they often need to see the Case History of other Cases for that same Account. How should a Consultant configure the Lighting Service Console to support this requirement?

  1. Account tabs and Cases tab
  2. Case tabs with Account subtabs
  3. Account tab with Cases related list
  4. Account tabs with Case Subtabs

Answer(s): C



Ursa Major Solar cells highly technical products that require specific expertise for configuration changes and troubleshooting. A mobile workforce can be dispatched to support customers. Dispatching a worker comes at a high cost, and available appointment times are typically several weeks in the future.
What is the recommended method to improve the support experience while providing expert-level support?

  1. Omni-Channel Routing
  2. Visual Remote Assistant
  3. Workforce Engagement Self Scheduling
  4. Field Service Scheduler

Answer(s): D



Universal Containers wants to let its customers interact real-time with support agents from their computers and mobile devices.
What feature should a consultant recommend to meet this requirement?

  1. Web-to-Case
  2. Embedded Chat Service
  3. Customer Community
  4. Case Assignment Rules

Answer(s): B



Which search mechanism should be used to find case comments from within the lightning service console?

  1. Search utility component
  2. Comment search component
  3. Comments list view
  4. Global search

Answer(s): D



Universal Containers (UC) is updating the Service Cloud console app for its call center agents. Management is concerned that deploying the new app will disrupt current operations and impact customer satisfaction.
What should the consultant recommend to mitigation these concerns?

  1. Deploy the configured and tested app to production, update the agent's profile to view the app and take away access to the old app.
  2. Configure the new app in a sandbox. Use a change-set to push the configuration to production for testing and training.
  3. Deploy the configuration from a sandbox to production during the next Salesforce version update so the system only goes down once.
  4. Configure the new app in developer org and use an unmanaged package to deploy to production.

Answer(s): D



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SuckerPumch88
4/25/2022 10:24:00 AM

the questions are exactly the same in real exam. just make sure not to answer all them correct or else they suspect you are cheating.

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soheib
7/24/2023 7:05:00 PM

question: 78 the right answer i think is d not a

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srija
8/14/2023 8:53:00 AM

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5/30/2023 2:17:00 AM

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10/1/2023 4:11:00 PM

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9/9/2023 7:35:00 AM

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anonymous
9/20/2023 11:27:00 PM

hye when will post again the past year question for this h13-311_v3 part since i have to for my test tommorow…thank you very much

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Randall
9/28/2023 8:25:00 PM

on question 22, option b-once per session is also valid.

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8/28/2023 11:51:00 AM

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philly
9/18/2023 2:40:00 PM

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Beexam
9/4/2023 9:06:00 PM

correct answers are device configuration-enable the automatic installation of webview2 runtime. & policy management- prevent users from submitting feedback.

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RAWI
7/9/2023 4:54:00 AM

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6/7/2023 3:46:00 AM

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8/26/2023 1:08:00 PM

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10/15/2023 1:34:00 PM

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11/27/2023 1:36:00 PM

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9/11/2023 6:53:00 AM

is this valid for chfiv9 as well... as i am reker 3rd time...

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Calbert Francis
1/15/2024 8:19:00 PM

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11/7/2023 7:44:00 AM

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alma
8/25/2023 1:20:00 PM

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CW
7/10/2023 6:46:00 PM

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Nobody
8/30/2023 9:54:00 PM

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Salah
7/23/2023 9:46:00 AM

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Ritu
9/15/2023 5:55:00 AM

interesting

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5/30/2023 8:33:00 AM

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Sowl
8/10/2023 6:22:00 PM

good questions

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8/15/2023 2:02:00 PM

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10/24/2023 6:12:00 AM

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12/30/2023 11:18:00 AM

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6/29/2023 8:23:00 PM

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7/25/2023 8:05:00 AM

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peter parker
8/10/2023 10:59:00 AM

the exam is listed as 80 questions with a pass mark of 70%, how is your 50 questions related?

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