Salesforce Certified Service Cloud Consultant Certified Service Cloud Consultant Exam Questions in PDF

Free Salesforce Certified Service Cloud Consultant Dumps Questions (page: 7)

Universal Containers 'IT policy prevents third-party software from being installed on employee computers. However, the VP of Service has asked that cases be automatically created from customer emails.
What solution should a consultant recommend?

  1. Email-to-Case
  2. web-to-Case
  3. An AppExchange package
  4. On-Demand Email-to-Case

Answer(s): D



Field engineers often need to access current inventory levels of products the customer has purchased while at customer sites.
Which solution should a Consultant recommend to meet this requirement?

  1. Implement Field Service Lightning.
  2. Integrate with an enterprise resource planning system.
  3. Develop and publish a knowledge management system
  4. Configure Visual Flows on Salesforce mobile.

Answer(s): A



Universal Containers has four internal divisions that use Salesforce Knowledge. Compliance requirements mandate that each division should only have access to its own articles when performing a search.
Which solution should a consultant recommend to meet this requirement?

  1. Create separate data category groups for each division and assign the category to a division profile.
  2. Create a sharing rule for each division to provide access using the role hierarchy.
  3. Create a sharing rule for each division to provide access based on criteria of the article.
  4. Create a single data category group for each division and provide access using the role hierarchy.

Answer(s): D



Metrics show that Universal Containers has a high call abandonment rate Which two strategies should a consultant recommend?
Choose 2 answers

  1. Simplify the interactive voice response (IVR) tree.
  2. Set up Email-to-Case.
  3. Use Assignment rules and case queues.
  4. Add additional agents to lower average hold time.

Answer(s): A,D



Cloud Kicks (CK) has created hundreds of Knowledge articles about its products. The articles have been attached to dosed cases. A new product release will require changes to dozens of articles. After revising the articles, CK wants to see that a prior article version was associated with the closed cases.
What is the recommended method to meet the requirements?

  1. Select Flag as new version' checkbox when publishing.
  2. Use Smart Link to Article to select the prior version.
  3. Enable Knowledge User for Service Agents.
  4. Use the Clone option to create a new article.

Answer(s): B



Share your comments for Salesforce Certified Service Cloud Consultant exam with other users:

E
Edward
9/13/2023 5:27:00 PM

question #50 and question #81 are exactly the same questions, azure site recovery provides________for virtual machines. the first says that it is fault tolerance is the answer and second says disater recovery. from my research, it says it should be disaster recovery. can anybody explain to me why? thank you

M
Monti
5/24/2023 11:14:00 PM

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A
Anon
10/25/2023 10:48:00 PM

some of the answers seem to be inaccurate. q10 for example shouldnt it be an m custom column?

P
PeterPan
10/18/2023 10:22:00 AM

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CW
7/11/2023 3:19:00 PM

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Mn8300
11/9/2023 8:53:00 AM

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9/15/2023 4:21:00 AM

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5/30/2023 2:47:00 AM

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9/11/2023 2:51:00 AM

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Bhagiii
11/4/2023 7:04:00 AM

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8/8/2023 9:40:00 PM

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C
CW
7/11/2023 2:51:00 PM

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Anchal
10/23/2023 4:01:00 PM

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9/29/2023 8:19:00 AM

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7/29/2023 8:45:00 AM

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2/15/2023 11:04:00 PM

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Z
Zaynik
9/17/2023 5:36:00 AM

questions and options are correct, but the answers are wrong sometimes. so please check twice or refer some other platform for the right answer

M
Massam
6/11/2022 5:55:00 PM

90% of questions was there but i failed the exam, i marked the answers as per the guide but looks like they are not accurate , if not i would have passed the exam given that i saw about 45 of 50 questions from dump

A
Anonymous
12/27/2023 12:47:00 AM

answer to this question "what administrative safeguards should be implemented to protect the collected data while in use by manasa and her product management team? " it should be (c) for the following reasons: this administrative safeguard involves controlling access to collected data by ensuring that only individuals who need the data for their job responsibilities have access to it. this helps minimize the risk of unauthorized access and potential misuse of sensitive information. while other options such as (a) documenting data flows and (b) conducting a privacy impact assessment (pia) are important steps in data protection, implementing a "need to know" access policy directly addresses the issue of protecting data while in use by limiting access to those who require it for legitimate purposes. (d) is not directly related to safeguarding data during use; it focuses on data transfers and location.

J
Japles
5/23/2023 9:46:00 PM

password lockout being the correct answer for question 37 does not make sense. it should be geofencing.

F
Faritha
8/10/2023 6:00:00 PM

for question 4, the righr answer is :recover automatically from failures

A
Anonymous
9/14/2023 4:27:00 AM

question number 4s answer is 3, option c. i

P
p das
12/7/2023 11:41:00 PM

very good questions

A
Anna
1/5/2024 1:12:00 AM

i am confused about the answers to the questions. are the answers correct?

B
Bhavya
9/13/2023 10:15:00 AM

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Rahul Kumar
8/31/2023 12:30:00 PM

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D
Diran Ole
9/17/2023 5:15:00 PM

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Venkata Subbarao Bandaru
6/24/2023 8:45:00 AM

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D
7/15/2023 1:38:00 AM

good morning, could you please upload this exam again,

A
Ann
9/15/2023 5:39:00 PM

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S
Sridhar
1/16/2024 9:19:00 PM

good questions

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