Salesforce Certified Service Cloud Consultant Certified Service Cloud Consultant Dumps in PDF

Free Salesforce Certified Service Cloud Consultant Real Questions (page: 7)

Universal Containers 'IT policy prevents third-party software from being installed on employee computers. However, the VP of Service has asked that cases be automatically created from customer emails.
What solution should a consultant recommend?

  1. Email-to-Case
  2. web-to-Case
  3. An AppExchange package
  4. On-Demand Email-to-Case

Answer(s): D



Field engineers often need to access current inventory levels of products the customer has purchased while at customer sites.
Which solution should a Consultant recommend to meet this requirement?

  1. Implement Field Service Lightning.
  2. Integrate with an enterprise resource planning system.
  3. Develop and publish a knowledge management system
  4. Configure Visual Flows on Salesforce mobile.

Answer(s): A



Universal Containers has four internal divisions that use Salesforce Knowledge. Compliance requirements mandate that each division should only have access to its own articles when performing a search.
Which solution should a consultant recommend to meet this requirement?

  1. Create separate data category groups for each division and assign the category to a division profile.
  2. Create a sharing rule for each division to provide access using the role hierarchy.
  3. Create a sharing rule for each division to provide access based on criteria of the article.
  4. Create a single data category group for each division and provide access using the role hierarchy.

Answer(s): D



Metrics show that Universal Containers has a high call abandonment rate Which two strategies should a consultant recommend?
Choose 2 answers

  1. Simplify the interactive voice response (IVR) tree.
  2. Set up Email-to-Case.
  3. Use Assignment rules and case queues.
  4. Add additional agents to lower average hold time.

Answer(s): A,D



Cloud Kicks (CK) has created hundreds of Knowledge articles about its products. The articles have been attached to dosed cases. A new product release will require changes to dozens of articles. After revising the articles, CK wants to see that a prior article version was associated with the closed cases.
What is the recommended method to meet the requirements?

  1. Select Flag as new version' checkbox when publishing.
  2. Use Smart Link to Article to select the prior version.
  3. Enable Knowledge User for Service Agents.
  4. Use the Clone option to create a new article.

Answer(s): B



Share your comments for Salesforce Certified Service Cloud Consultant exam with other users:

S
Sowl
8/10/2023 6:22:00 PM

good questions

B
Blessious Phiri
8/15/2023 2:02:00 PM

dbua is used for upgrading oracle database

R
Richard
10/24/2023 6:12:00 AM

i am thrilled to say that i passed my amazon web services mls-c01 exam, thanks to study materials. they were comprehensive and well-structured, making my preparation efficient.

J
Janjua
5/22/2023 3:31:00 PM

please upload latest ibm ace c1000-056 dumps

M
Matt
12/30/2023 11:18:00 AM

if only explanations were provided...

R
Rasha
6/29/2023 8:23:00 PM

yes .. i need the dump if you can help me

A
Anonymous
7/25/2023 8:05:00 AM

good morning, could you please upload this exam again?

A
AJ
9/24/2023 9:32:00 AM

hi please upload sre foundation and practitioner exam questions

P
peter parker
8/10/2023 10:59:00 AM

the exam is listed as 80 questions with a pass mark of 70%, how is your 50 questions related?

B
Berihun
7/13/2023 7:29:00 AM

all questions are so important and covers all ccna modules

N
nspk
1/19/2024 12:53:00 AM

q 44. ans:- b (goto setup > order settings > select enable optional price books for orders) reference link --> https://resources.docs.salesforce.com/latest/latest/en-us/sfdc/pdf/sfom_impl_b2b_b2b2c.pdf(decide whether you want to enable the optional price books feature. if so, select enable optional price books for orders. you can use orders in salesforce while managing price books in an external platform. if you’re using d2c commerce, you must select enable optional price books for orders.)

M
Muhammad Rawish Siddiqui
12/2/2023 5:28:00 AM

"cost of replacing data if it were lost" is also correct.

A
Anonymous
7/14/2023 3:17:00 AM

pls upload the questions

M
Mukesh
7/10/2023 4:14:00 PM

good questions

E
Elie Abou Chrouch
12/11/2023 3:38:00 AM

question 182 - correct answer is d. ethernet frame length is 64 - 1518b. length of user data containing is that frame: 46 - 1500b.

D
Damien
9/23/2023 8:37:00 AM

i need this exam pls

N
Nani
9/10/2023 12:02:00 PM

its required for me, please make it enable to access. thanks

E
ethiopia
8/2/2023 2:18:00 AM

seems good..

W
whoAreWeReally
12/19/2023 8:29:00 PM

took the test last week, i did have about 15 - 20 word for word from this site on the test. (only was able to cram 600 of the questions from this site so maybe more were there i didnt review) had 4 labs, bgp, lacp, vrf with tunnels and actually had to skip a lab due to time. lots of automation syntax questions.

V
vs
9/2/2023 12:19:00 PM

no comments

J
john adenu
11/14/2023 11:02:00 AM

nice questions bring out the best in you.

O
Osman
11/21/2023 2:27:00 PM

really helpful

E
Edward
9/13/2023 5:27:00 PM

question #50 and question #81 are exactly the same questions, azure site recovery provides________for virtual machines. the first says that it is fault tolerance is the answer and second says disater recovery. from my research, it says it should be disaster recovery. can anybody explain to me why? thank you

M
Monti
5/24/2023 11:14:00 PM

iam thankful for these exam dumps questions, i would not have passed without this exam dumps.

A
Anon
10/25/2023 10:48:00 PM

some of the answers seem to be inaccurate. q10 for example shouldnt it be an m custom column?

P
PeterPan
10/18/2023 10:22:00 AM

are the question real or fake?

C
CW
7/11/2023 3:19:00 PM

thank you for providing such assistance.

M
Mn8300
11/9/2023 8:53:00 AM

nice questions

N
Nico
4/23/2023 11:41:00 PM

my 3rd purcahse from this site. these exam dumps are helpful. very helpful.

C
Chere
9/15/2023 4:21:00 AM

found it good

T
Thembelani
5/30/2023 2:47:00 AM

excellent material

V
vinesh phale
9/11/2023 2:51:00 AM

very helpfull

B
Bhagiii
11/4/2023 7:04:00 AM

well explained.

R
Rahul
8/8/2023 9:40:00 PM

i need the pdf, please.

AI Tutor 👋 I’m here to help!