Salesforce Certified Service Cloud Consultant Certified Service Cloud Consultant Exam Questions in PDF

Free Salesforce Certified Service Cloud Consultant Dumps Questions (page: 4)

Universal containers is looking for ways to provide more proactive support and to promote its brand on the internet with minimal investment. A consultant recommends installing the Social Customer Service Start Pack.
Which two feature should the consultant recommend as part of the deployment?

  1. Select two Twitter or Facebook accounts.
  2. Create and assign permission sets to give agents social account access.
  3. Retrieve Social Studio credentials.
  4. Enable the Moderation feature to automatically create cases from posts.

Answer(s): A,B



Universal Containers recently deployed a Salesforce Knowledge implementation, but is looking to evaluate the quality of the articles being produced.
What should the Consultant recommend to gather information on Knowledge article usefulness?

  1. Contact Salesforce to send a report on article efficacy.
  2. Send out a monthly survey to customers requesting feedback.
  3. Install Knowledge Base Dashboards and Reports AppExchange package.
  4. Create a group of super users that will evaluate and manage articles.

Answer(s): C



The Vice President (VP) of Customer Support for Universal Containers has issued a mission statement that "We will empower our customers to interact with us in the way of their choosing." Universal Containers has recently deployed a new toll-free interactive voice response (IVR) system and knowledgebase. The VP has asked the management team to make additional system enhancements to fulfill this mission statement.
Which three should the consultant recommend to achieve the mission statement? Choose 3 answers

  1. Replace the existing "Chat Now" button on the Customer Community with a toll- free phone number.
  2. Create a central "Contact Us" page which provides access to all available channels.
  3. Enforce that customers must search the knowledgebase before they can see the Contact Us page.
  4. Optimize the customer community for mobile devices to have access to the same support as desktops.
  5. Enable customers to be emailed FAQs by accessing the interactive voice response 24 hours per day.

Answer(s): B,C,D



Universal Containers has defined a set of steps that each Case must go through, from submission to closure. In addition, each step must be completed within a specific amount of time.
What approach should a consultant recommend to meet these requirements?

  1. Configure Case Escalation Rules.
  2. Define Entitlement and Milestones.
  3. Use Process Builder with Scheduled Actions
  4. Enable Omni-Channel Routing.

Answer(s): B



Milestones can be added to which three object types?
Choose 3 Answers

  1. Work order
  2. Case
  3. Service
  4. Entitlement
  5. Account

Answer(s): A,B



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DaveG
12/15/2023 4:50:00 PM

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6/30/2023 6:34:00 AM

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S Roychowdhury
6/26/2023 5:27:00 PM

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Bella
7/22/2023 2:05:00 AM

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Scott
9/8/2023 7:19:00 AM

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donald
8/19/2023 11:05:00 AM

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8/22/2023 5:13:00 AM

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sk
5/13/2023 2:07:00 AM

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Christopher
9/5/2022 10:54:00 PM

the new versoin of this exam which i downloaded has all the latest questions from the exam. i only saw 3 new questions in the exam which was not in this dump.

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Sam
9/7/2023 6:51:00 AM

question 8 - can cloudtrail be used for storing jobs? based on aws - aws cloudtrail is used for governance, compliance and investigating api usage across all of our aws accounts. every action that is taken by a user or script is an api call so this is logged to [aws] cloudtrail. something seems incorrect here.

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Tanvi Rajput
8/14/2023 10:55:00 AM

question 13 tda - c01 answer : quick table calculation -> percentage of total , compute using table down

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PMSAGAR
9/19/2023 2:48:00 AM

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zazza
6/16/2023 10:47:00 AM

question 44 answer is user risk

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Prasana
6/23/2023 1:59:00 AM

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test user
9/24/2023 3:15:00 AM

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Draco
7/19/2023 5:34:00 AM

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Megan
4/14/2023 5:08:00 PM

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abdo casa
8/9/2023 6:10:00 PM

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Danny
1/15/2024 9:10:00 AM

its helpful?

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hanaa
10/3/2023 6:57:00 PM

is this dump still valid???

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Georgio
1/19/2024 8:15:00 AM

question 205 answer is b

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Matthew Dievendorf
5/30/2023 9:37:00 PM

question 39, should be answer b, directions stated is being sudneted from /21 to a /23. a /23 has 512 ips so 510 hosts. and can make 4 subnets out of the /21

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Adhithya
8/11/2022 12:27:00 AM

beautiful test engine software and very helpful. questions are same as in the real exam. i passed my paper.

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SuckerPumch88
4/25/2022 10:24:00 AM

the questions are exactly the same in real exam. just make sure not to answer all them correct or else they suspect you are cheating.

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soheib
7/24/2023 7:05:00 PM

question: 78 the right answer i think is d not a

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srija
8/14/2023 8:53:00 AM

very helpful

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Thembelani
5/30/2023 2:17:00 AM

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Anita
10/1/2023 4:11:00 PM

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Ben
9/9/2023 7:35:00 AM

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anonymous
9/20/2023 11:27:00 PM

hye when will post again the past year question for this h13-311_v3 part since i have to for my test tommorow…thank you very much

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Randall
9/28/2023 8:25:00 PM

on question 22, option b-once per session is also valid.

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Tshegofatso
8/28/2023 11:51:00 AM

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philly
9/18/2023 2:40:00 PM

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Beexam
9/4/2023 9:06:00 PM

correct answers are device configuration-enable the automatic installation of webview2 runtime. & policy management- prevent users from submitting feedback.

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