Universal containers is looking for ways to provide more proactive support and to promote its brand on the internet with minimal investment. A consultant recommends installing the Social Customer Service Start Pack.Which two feature should the consultant recommend as part of the deployment?
Answer(s): A,B
Universal Containers recently deployed a Salesforce Knowledge implementation, but is looking to evaluate the quality of the articles being produced.What should the Consultant recommend to gather information on Knowledge article usefulness?
Answer(s): C
The Vice President (VP) of Customer Support for Universal Containers has issued a mission statement that "We will empower our customers to interact with us in the way of their choosing." Universal Containers has recently deployed a new toll-free interactive voice response (IVR) system and knowledgebase. The VP has asked the management team to make additional system enhancements to fulfill this mission statement. Which three should the consultant recommend to achieve the mission statement? Choose 3 answers
Answer(s): B,C,D
Universal Containers has defined a set of steps that each Case must go through, from submission to closure. In addition, each step must be completed within a specific amount of time. What approach should a consultant recommend to meet these requirements?
Answer(s): B
Milestones can be added to which three object types?Choose 3 Answers
Share your comments for Salesforce ADX261 exam with other users:
great job whoever put this together, for the greater good! thanks!
just started to view all questions for the exam
helpful material
hope for the best
will post exam has finished
really correct and good analyze!
excellent thanks a lot
will post once pass the cka exam
good content
q:32 answer has to be option c
nice questions
i really like the support team in this website. they are fast in communication and very helpful.
a good contemporary exam review
q23, its an array, isnt it? starts with [ and end with ]. its an array of objects, not object.
cool very helpfull
i just passed. this exam dumps is the same one from prepaway and examcollection. it has all the real test questions.
is this a valid prince2 practitioner dumps?
all are relatable questions
might help me to prepare for the exam
just paid and downlaod the 2 exams using the 50% sale discount. so far i was able to download the pdf and the test engine. all looks good.
i think it should be a,c. option d goes against the principle of building anything custom unless there are no work arounds available
very legible
is this exam accurate or helpful?
please upload dump, i have exam in 2 days
this is useful
question 232 answer should be perimeter not netowrk layer. wrong answer selected
hi team, could you please provide this dump ?
very helpful to clear the exam and understand the concept.
i think it is great that you are helping people when they need it. thanks.
cannot evaluate yet
a laptops wireless antenna is most likely located in the bezel of the lid
good examplae to learn basic
this is useful information