Amazon
Anthropic
Avaya
Cisco
CompTIA
CrowdStrike
EC-Council
EXIN
Fortinet
Google
ISC
ISC2
ITIL
Juniper
Microsoft
NVIDIA
Palo Alto Networks
Salesforce
SAP
VMware
All Vendors

Salesforce Service Cloud Administration in Lightning Experience ADX261 Dumps in PDF

Free Salesforce ADX261 Real Questions (page: 6)

ADX261 PDF — 304 Questions

Universal Containers wants to maintain Service Level Agreements on its customer cases. Customers are provided different service levels based on their Services agreement. The VP of Customer Service wants to use Service Cloud to track and ensure senior management is alerted when cases have NOT completed certain stages.
Which Service Cloud feature should the Consultant recommend to address this requirement?

  1. Salesforce Console
  2. Entitlements and Milestones
  3. Case Escalation
  4. Case Assignment

Answer(s): B



A Service Rep transfers a Live Agent Chat to another Rep.

Which two things will happened?

  1. The Customer is shown the new Rep's name
  2. Both Service Reps can chat with the customer
  3. The chat transcripts and case are transferred
  4. The Customer doesn't know they were transferred

Answer(s): A,C



Universal Containers (UC) wants to automate the process of case creation.
While conducting a business process review, the consultant learned that in some instances, customers provide UC with digital pictures of the problem. The average attachment size was 34 MB.
Which solution should a consultant recommend?

  1. Web-to-Case
  2. Outlook Integration
  3. Email-to-Case
  4. On-Demand Email-to-Case

Answer(s): C



Universal Containers has completed development and testing of its Service Cloud implementation and plans to migrate functionality from the sandbox environment to the production environment.
What should be used for migration functionality?

  1. Visual Studio Code and change sets
  2. Mass Transfer Records, change sets, and Visual Studio Code
  3. Visual Workflow, data loader, and Force.com IDE
  4. Data loader, change sets, and Force.com Excel Connector

Answer(s): A



A client's Support Call Center has seen an increase in call volume on a new product line. The agents are having problems resolving issues and have been escalating to Tier 2 for support.
Which action should be taken to reduce the call volumes and escalations?

  1. Create Knowledge Articles and publish internally and publicly.
  2. Configure IVR routing to bypass Tier 1 for the product line.
  3. Configure Omni-channel to assign cases directly to Tier 2.
  4. Create a dashboard to track and manage call volumes by type.

Answer(s): A



PDF
Viewing page 6 of 41

Share your comments for Salesforce ADX261 exam with other users:

N
nITA KALE
8/22/2023 1:57:00 AM

i need dumps

Anonymous
C
CV
9/9/2023 1:54:00 PM

its time to comptia sec+

GREECE
S
SkepticReader
8/1/2023 8:51:00 AM

question 35 has an answer for a different question. i believe the answer is "a" because it shut off the firewall. "0" in registry data means that its false (aka off).

UNITED STATES
N
Nabin
10/16/2023 4:58:00 AM

helpful content

MALAYSIA
B
Blessious Phiri
8/15/2023 3:19:00 PM

oracle 19c is complex db

Anonymous
S
Sreenivas
10/24/2023 12:59:00 AM

helpful for practice

Anonymous
L
Liz
9/11/2022 11:27:00 PM

support team is fast and deeply knowledgeable. i appreciate that a lot.

UNITED STATES
N
Namrata
7/15/2023 2:22:00 AM

helpful questions

Anonymous
L
lipsa
11/8/2023 12:54:00 PM

thanks for question

Anonymous
E
Eli
6/18/2023 11:27:00 PM

the software is provided for free so this is a big change. all other sites are charging for that. also that fucking examtopic site that says free is not free at all. you are hit with a pay-wall.

EUROPEAN UNION
O
open2exam
10/29/2023 1:14:00 PM

i need exam questions nca 6.5 any help please ?

Anonymous
G
Gerald
9/11/2023 12:22:00 PM

just took the comptia cybersecurity analyst (cysa+) - wished id seeing this before my exam

UNITED STATES
R
ryo
9/10/2023 2:27:00 PM

very helpful

MEXICO
J
Jamshed
6/20/2023 4:32:00 AM

i need this exam

PAKISTAN
R
Roberto Capra
6/14/2023 12:04:00 PM

nice questions... are these questions the same of the exam?

Anonymous
S
Synt
5/23/2023 9:33:00 PM

need to view

UNITED STATES
V
Vey
5/27/2023 12:06:00 AM

highly appreciate for your sharing.

CAMBODIA
T
Tshepang
8/18/2023 4:41:00 AM

kindly share this dump. thank you

Anonymous
J
Jay
9/26/2023 8:00:00 AM

link plz for download

UNITED STATES
L
Leo
10/30/2023 1:11:00 PM

data quality oecd

Anonymous
B
Blessious Phiri
8/13/2023 9:35:00 AM

rman is one good recovery technology

Anonymous
D
DiligentSam
9/30/2023 10:26:00 AM

need it thx

Anonymous
V
Vani
8/10/2023 8:11:00 PM

good questions

NEW ZEALAND
F
Fares
9/11/2023 5:00:00 AM

good one nice revision

Anonymous
L
Lingaraj
10/26/2023 1:27:00 AM

i love this thank you i need

Anonymous
M
Muhammad Rawish Siddiqui
12/5/2023 12:38:00 PM

question # 142: data governance is not one of the deliverables in the document and content management context diagram.

SAUDI ARABIA
A
al
6/7/2023 10:25:00 AM

most answers not correct here

Anonymous
B
Bano
1/19/2024 2:29:00 AM

what % of questions do we get in the real exam?

UNITED STATES
O
Oliviajames
10/25/2023 5:31:00 AM

i just want to tell you. i took my microsoft az-104 exam and passed it. your program was awesome. i especially liked your detailed questions and answers and practice tests that made me well-prepared for the exam. thanks to this website!!!

UNITED STATES
D
Divya
8/27/2023 12:31:00 PM

all the best

UNITED STATES
K
KY
1/1/2024 11:01:00 PM

very usefull document

Anonymous
A
Arun
9/20/2023 4:52:00 PM

nice and helpful questions

INDIA
J
Joseph J
7/11/2023 2:53:00 PM

i found the questions helpful

UNITED STATES
M
Meg
10/12/2023 8:02:00 AM

q 105 . ans is d

INDIA
AI Tutor 👋 I’m here to help!