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  3. ADX261

Salesforce ADX261 Exam (page: 1)
Salesforce Service Cloud Administration in Lightning Experience
Updated on: 12-Aug-2025

Viewing Page 1 of 41
ADX261 PDF 304 Questions

Agents at Universal Containers are required to update the case status to Waiting for Customer after they send an email to the case contact. Support Managers are noticing that many Agents are forgetting to perform this step.
What should a consultant recommend to address this problem?

  1. Configure Process Builder
  2. Activate a Validation Rule
  3. Define Case Escalation Rules
  4. Create a Case Macro

Answer(s): D



A consultant has been hired to integrate a client's phone system with the Salesforce Service Console.
What are two key considerations for this integration? Choose 2 answers

  1. CTI Adapter configuration
  2. Lightning Console enablement
  3. Call Center Definition File creation
  4. Service Console case creation configuration

Answer(s): A,C



Universal Containers is planning to provide different levels of support to customers in order to ensure its Agents are working within the confines of the Service Level Agreement.
Which feature should the Consultant consider?

  1. Omni-Channel
  2. Entitlements
  3. Case Escalation
  4. Case Milestones

Answer(s): B



The contact center at Universal Containers offers support through phone, email, public website, and a Community. The contact center manager wants to demonstrate the success of recent self-service initiatives to executive management.
Which two reports should the contact center manager present to executive management? Choose 2 answers

  1. Number of cases closed by self-service users.
  2. Average call handle time by team.
  3. Number of Knowledge articles created each month.
  4. Number of cases created using Communities by month.

Answer(s): A,D



Which three are characteristics of Visual Workflow? Choose 3 answers

  1. Apex code must be used to update fields in the database.
  2. Elements can be used to pass data to legacy systems.
  3. Apex code must be used to pass data to legacy systems.
  4. Only one version of a flow can be activated at a time.
  5. Elements can be used to update fields in the database.

Answer(s): A,B,D



Viewing Page 1 of 41



Share your comments for Salesforce ADX261 exam with other users:

User 8/29/2023 3:24:00 AM

only the free dumps will be enough for pass, or have to purchase the premium one. please suggest.
Anonymous


CW 7/6/2023 7:37:00 PM

good questions. thanks.
Anonymous


Farooqi 11/21/2023 1:37:00 AM

good for practice.
INDIA


Isaac 10/28/2023 2:30:00 PM

great case study
UNITED STATES


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INDIA


rsmyth 5/18/2023 12:44:00 PM

q40 the answer is not d, why are you giving incorrect answers? snapshot consolidation is used to merge the snapshot delta disk files to the vm base disk
IRELAND


Keny 6/23/2023 9:00:00 PM

thanks, very relevant
PERU


Muhammad Rawish Siddiqui 11/29/2023 12:14:00 PM

wrong answer. it is true not false.
SAUDI ARABIA


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Anonymous


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Anonymous


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Anonymous


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will these question help me to clear pl-300 exam?
UNITED STATES


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Anonymous


Amel Mhamdi 12/16/2022 10:10:00 AM

in the pdf downloaded is write google cloud database engineer i think that it isnt the correct exam
FRANCE


Angel 8/30/2023 10:58:00 PM

i think you have the answers wrong regarding question: "what are three core principles of web content accessibility guidelines (wcag)? answer: robust, operable, understandable
UNITED STATES


SH 5/16/2023 1:43:00 PM

these questions are not valid , they dont come for the exam now
UNITED STATES


sudhagar 9/6/2023 3:02:00 PM

question looks valid
UNITED STATES


Van 11/24/2023 4:02:00 AM

good for practice
Anonymous


Divya 8/2/2023 6:54:00 AM

need more q&a to go ahead
Anonymous


Rakesh 10/6/2023 3:06:00 AM

question 59 - a newly-created role is not assigned to any user, nor granted to any other role. answer is b https://docs.snowflake.com/en/user-guide/security-access-control-overview
Anonymous


Nik 11/10/2023 4:57:00 AM

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HONG KONG


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INDIA


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very helpful
UNITED STATES


NRI 8/27/2023 10:05:00 AM

will post once the exam is finished
UNITED STATES


kent 11/3/2023 10:45:00 AM

relevant questions
Anonymous


Qasim 6/11/2022 9:43:00 AM

just clear exam on 10/06/2202 dumps is valid all questions are came same in dumps only 2 new questions total 46 questions 1 case study with 5 question no lab/simulation in my exam please check the answers best of luck
Anonymous


Cath 10/10/2023 10:09:00 AM

q.112 - correct answer is c - the event registry is a module that provides event definitions. answer a - not correct as it is the definition of event log
VIET NAM


Shiji 10/15/2023 1:31:00 PM

good and useful.
INDIA


Ade 6/25/2023 1:14:00 PM

good questions
Anonymous


Praveen P 11/8/2023 5:18:00 AM

good content
UNITED STATES


Anastasiia 12/28/2023 9:06:00 AM

totally not correct answers. 21. you have one gcp account running in your default region and zone and another account running in a non-default region and zone. you want to start a new compute engine instance in these two google cloud platform accounts using the command line interface. what should you do? correct: create two configurations using gcloud config configurations create [name]. run gcloud config configurations activate [name] to switch between accounts when running the commands to start the compute engine instances.
Anonymous


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Anonymous


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still learning
Anonymous


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UNITED STATES