Amazon
Avaya
Cisco
CompTIA
CrowdStrike
EC-Council
EXIN
Fortinet
Google
ISC
ISC2
ITIL
Juniper
Microsoft
NVIDIA
Okta
Palo Alto Networks
Salesforce
All Vendors
  1. Home
  2. Salesforce
  3. ADX261

Salesforce ADX261 Exam (page: 1)
Salesforce Service Cloud Administration in Lightning Experience
Updated on: 12-Feb-2026

Viewing Page 1 of 41
ADX261 PDF 304 Questions

Agents at Universal Containers are required to update the case status to Waiting for Customer after they send an email to the case contact. Support Managers are noticing that many Agents are forgetting to perform this step.
What should a consultant recommend to address this problem?

  1. Configure Process Builder
  2. Activate a Validation Rule
  3. Define Case Escalation Rules
  4. Create a Case Macro

Answer(s): D



A consultant has been hired to integrate a client's phone system with the Salesforce Service Console.
What are two key considerations for this integration? Choose 2 answers

  1. CTI Adapter configuration
  2. Lightning Console enablement
  3. Call Center Definition File creation
  4. Service Console case creation configuration

Answer(s): A,C



Universal Containers is planning to provide different levels of support to customers in order to ensure its Agents are working within the confines of the Service Level Agreement.
Which feature should the Consultant consider?

  1. Omni-Channel
  2. Entitlements
  3. Case Escalation
  4. Case Milestones

Answer(s): B



The contact center at Universal Containers offers support through phone, email, public website, and a Community. The contact center manager wants to demonstrate the success of recent self-service initiatives to executive management.
Which two reports should the contact center manager present to executive management? Choose 2 answers

  1. Number of cases closed by self-service users.
  2. Average call handle time by team.
  3. Number of Knowledge articles created each month.
  4. Number of cases created using Communities by month.

Answer(s): A,D



Which three are characteristics of Visual Workflow? Choose 3 answers

  1. Apex code must be used to update fields in the database.
  2. Elements can be used to pass data to legacy systems.
  3. Apex code must be used to pass data to legacy systems.
  4. Only one version of a flow can be activated at a time.
  5. Elements can be used to update fields in the database.

Answer(s): A,B,D



Viewing Page 1 of 41



Share your comments for Salesforce ADX261 exam with other users:

Kumar 6/23/2023 1:07:00 PM

thanks.. very helpful
FRANCE


User random 11/15/2023 3:01:00 AM

i registered for 1z0-1047-23 but dumps qre available for 1z0-1047-22. help me with this...
UNITED STATES


kk 1/17/2024 3:00:00 PM

very helpful
UNITED STATES


Raj 7/24/2023 10:20:00 AM

please upload oracle 1z0-1110-22 exam pdf
INDIA


Blessious Phiri 8/13/2023 11:58:00 AM

becoming interesting on the logical part of the cdbs and pdbs
Anonymous


LOL what a joke 9/10/2023 9:09:00 AM

some of the answers are incorrect, i would be wary of using this until an admin goes back and reviews all the answers
UNITED STATES


Muhammad Rawish Siddiqui 12/9/2023 7:40:00 AM

question # 267: federated operating model is also correct.
SAUDI ARABIA


Mayar 9/22/2023 4:58:00 AM

its helpful alot.
Anonymous


Sandeep 7/25/2022 11:58:00 PM

the questiosn from this braindumps are same as in the real exam. my passing mark was 84%.
INDIA


Eman Sawalha 6/10/2023 6:09:00 AM

it is an exam that measures your understanding of cloud computing resources provided by aws. these resources are aligned under 6 categories: storage, compute, database, infrastructure, pricing and network. with all of the services and typees of services under each category
GREECE


Mars 11/16/2023 1:53:00 AM

good and very useful
TAIWAN PROVINCE OF CHINA


ronaldo7 10/24/2023 5:34:00 AM

i cleared the az-104 exam by scoring 930/1000 on the exam. it was all possible due to this platform as it provides premium quality service. thank you!
UNITED STATES


Palash Ghosh 9/11/2023 8:30:00 AM

easy questions
Anonymous


Noor 10/2/2023 7:48:00 AM

could you please upload ad0-127 dumps
INDIA


Kotesh 7/27/2023 2:30:00 AM

good content
Anonymous


Biswa 11/20/2023 9:07:00 AM

understanding about joins
Anonymous


Jimmy Lopez 8/25/2023 10:19:00 AM

please upload oracle cloud infrastructure 2023 foundations associate exam braindumps. thank you.
Anonymous


Lily 4/24/2023 10:50:00 PM

questions made studying easy and enjoyable, passed on the first try!
UNITED STATES


John 8/7/2023 12:12:00 AM

has anyone recently attended safe 6.0 exam? did you see any questions from here?
Anonymous


Big Dog 6/24/2023 4:47:00 PM

question 13 should be dhcp option 43, right?
UNITED STATES


B.Khan 4/19/2022 9:43:00 PM

the buy 1 get 1 is a great deal. so far i have only gone over exam. it looks promissing. i report back once i write my exam.
INDIA


Ganesh 12/24/2023 11:56:00 PM

is this dump good
Anonymous


Albin 10/13/2023 12:37:00 AM

good ................
EUROPEAN UNION


Passed 1/16/2022 9:40:00 AM

passed
GERMANY


Harsh 6/12/2023 1:43:00 PM

yes going good
Anonymous


Salesforce consultant 1/2/2024 1:32:00 PM

good questions for practice
FRANCE


Ridima 9/12/2023 4:18:00 AM

need dump and sap notes for c_s4cpr_2308 - sap certified application associate - sap s/4hana cloud, public edition - sourcing and procurement
Anonymous


Tanvi Rajput 10/6/2023 6:50:00 AM

question 11: d i personally feel some answers are wrong.
UNITED KINGDOM


Anil 7/18/2023 9:38:00 AM

nice questions
Anonymous


Chris 8/26/2023 1:10:00 AM

looking for c1000-158: ibm cloud technical advocate v4 questions
Anonymous


sachin 6/27/2023 1:22:00 PM

can you share the pdf
Anonymous


Blessious Phiri 8/13/2023 10:26:00 AM

admin ii is real technical stuff
Anonymous


Luis Manuel 7/13/2023 9:30:00 PM

could you post the link
UNITED STATES


vijendra 8/18/2023 7:54:00 AM

hello send me dumps
Anonymous