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  3. ADX261

Salesforce Service Cloud Administration in Lightning Experience ADX261 Exam Questions in PDF

Free Salesforce ADX261 Dumps Questions (page: 2)

ADX261 PDF — 304 Questions

A manager would like information on the knowledge base searches conducted by customers and call center agents.
Which two metrics are useful for identifying knowledge article effectiveness? Choose 2 answers

  1. Knowledge search query with no results.
  2. Knowledge articles with the lowest rating.
  3. Number of knowledge articles in each data category.
  4. Knowledge articles created by call center agents.

Answer(s): A,B



Universal Containers is launching a full line of new products and Service Cloud should support the following requirements:
· Agents need to collaborate with other teams.
· The product development team needs to be alerted on high-priority cases for specific products.
Which solution will meet these requirements?

  1. Use Process Builder for notifications and case teams to monitor cases.
  2. Use Process Builder for notifications and account teams to monitor cases.
  3. Use escalation rules for notifications and account teams to monitor cases.
  4. Use escalation rules for notifications and case teams to monitor cases.

Answer(s): A



A contact center manager wants to measure improvements to operations after the implementation of a new workforce management system.
A contact center manager wants to measure improvements to operations after the implementation of a new workforce management system.
Which two metrics can be used to assess the success of the new workforce management system? Choose 2 answers

  1. Number of calls offered
  2. Agent utilization
  3. Quality monitoring score
  4. Schedule adherence

Answer(s): B,D



Universal Containers (UC) wants to schedule for repair service when an agent is unable to solve the customer's problem via the call center.
What functionality should a consultant recommend to satisfy the UC's need?

  1. omni Channel
  2. Contact Request
  3. Field Service
  4. Mobile Connect

Answer(s): C



Universal Containers wants to notify Support Managers when a new case have been untouched from more than two business days.
Which approach should a consultant implement?

  1. Define case auto-response rules.
  2. Estabalish case assignment rules.
  3. Use Flow Builder to create a flow with scheduled path.
  4. Configure case escalation rules.

Answer(s): D



Viewing page 2 of 41

Share your comments for Salesforce ADX261 exam with other users:

M
Mark
10/24/2023 1:34:00 AM

any recent feeedback?

UNITED STATES
G
Gopinadh
8/9/2023 4:05:00 AM

question number 2 is indicating you are giving proper questions. observe and change properly.

Anonymous
S
Santhi
1/1/2024 8:23:00 AM

passed today.40% questions were new.litwere case study,lots of new questions on afd,ratelimit,tm,lb,app gatway.got 2 set series of questions which are not present here.questions on azure cyclecloud, no.of vnet/vms required for implimentation,blueprints assignment/management group etc

INDIA
R
Raviraj Magadum
1/12/2024 11:39:00 AM

practice test

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sivaramakrishnan
7/27/2023 8:12:00 AM

want the dumps for emc content management server programming(cmsp)

Anonymous
A
Aderonke
10/23/2023 1:52:00 PM

brilliant and helpful

UNITED KINGDOM
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Az
9/16/2023 2:43:00 PM

q75. azure files is pass

SWITZERLAND
K
ketty
11/9/2023 8:10:00 AM

very helpful

Anonymous
S
Sonail
5/2/2022 1:36:00 PM

thank you for these questions. it helped a lot.

UNITED STATES
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Shariq
7/28/2023 8:00:00 AM

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Anonymous
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adi
10/30/2023 11:51:00 PM

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Anonymous
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EDITH NCUBE
7/25/2023 7:28:00 AM

answers are correct

SOUTH AFRICA
R
Raja
6/20/2023 4:38:00 AM

good explanation

UNITED STATES
B
BigMouthDog
1/22/2022 8:17:00 PM

hi team just want to know if there is any update version of the exam 350-401

AUSTRALIA
F
francesco
10/30/2023 11:08:00 AM

helpful on 2017 scrum guide

EUROPEAN UNION
A
Amitabha Roy
10/5/2023 3:16:00 AM

planning to attempt for the exam.

Anonymous
P
Prem Yadav
7/29/2023 6:20:00 AM

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INDIA
A
Ahmed Hashi
7/6/2023 5:40:00 PM

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EUROPEAN UNION
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5/31/2023 7:58:00 AM

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Jamil aljamil
12/4/2023 4:47:00 AM

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UNITED KINGDOM
C
Cath
10/10/2023 10:19:00 AM

q.119 - the correct answer is b - they are not captured in an update set as theyre data.

VIET NAM
P
P
1/6/2024 11:22:00 AM

good matter

Anonymous
S
surya
7/30/2023 2:02:00 PM

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CANADA
S
Sasuke
7/11/2023 10:30:00 PM

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Anonymous
V
V
7/4/2023 8:57:00 AM

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UNITED STATES
T
TTB
8/22/2023 5:30:00 AM

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Anonymous
T
T
7/28/2023 9:06:00 PM

this question is keep repeat : you are developing a sales application that will contain several azure cloud services and handle different components of a transaction. different cloud services will process customer orders, billing, payment, inventory, and shipping. you need to recommend a solution to enable the cloud services to asynchronously communicate transaction information by using xml messages. what should you include in the recommendation?

NEW ZEALAND
G
Gurgaon
9/28/2023 4:35:00 AM

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UNITED STATES
W
wasif
10/11/2023 2:22:00 AM

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Shubhra Rathi
8/26/2023 1:12:00 PM

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Leo
7/29/2023 8:48:00 AM

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INDIA
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AbedRabbou Alaqabna
12/18/2023 3:10:00 AM

q50: which two functions can be used by an end user when pivoting an interactive report? the correct answer is a, c because we do not have rank in the function pivoting you can check in the apex app

GREECE
R
Rohan Limaye
12/30/2023 8:52:00 AM

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Anonymous
A
Aparajeeta
10/13/2023 2:42:00 PM

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