Support Managers have requested the ability to provide real-time feedback to Agents during customer chat sessions.What feature should a consultant configure to meet this requirement?
Answer(s): C
The contact center at universal containers wants to increase its profit margins by promoting call deflection with service cloud.Which two solutions should a consultant recommend?Choose 2 answers
Answer(s): A,B
Universal Containers has an active presence on Twitter and Facebook. Customers' requests from these social media channels should be responded to by support agents. What should a consultant recommend to meet this requirement?
A recent survey at Cloud Kicks (CK) shows a decrease in customer satisfaction due to the length of time it takes to resolve cases. A case analysis shows many similar cases that can be solved quickly with the same set of steps. CK has already enabled Knowledge Management. What is the recommended method to decrease the time it takes to close cases?
Universal Containers wants to implement a customer service site. The goal of the site is to enable community members to access, create, and manage cases online.How should the consultant implement these requirements?
Answer(s): D
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