Support Managers have requested the ability to provide real-time feedback to Agents during customer chat sessions.What feature should a consultant configure to meet this requirement?
Answer(s): C
The contact center at universal containers wants to increase its profit margins by promoting call deflection with service cloud.Which two solutions should a consultant recommend?Choose 2 answers
Answer(s): A,B
Universal Containers has an active presence on Twitter and Facebook. Customers' requests from these social media channels should be responded to by support agents. What should a consultant recommend to meet this requirement?
A recent survey at Cloud Kicks (CK) shows a decrease in customer satisfaction due to the length of time it takes to resolve cases. A case analysis shows many similar cases that can be solved quickly with the same set of steps. CK has already enabled Knowledge Management. What is the recommended method to decrease the time it takes to close cases?
Universal Containers wants to implement a customer service site. The goal of the site is to enable community members to access, create, and manage cases online.How should the consultant implement these requirements?
Answer(s): D
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admin guide (windows) respond to malicious causality chains. when the cortex xdr agent identifies a remote network connection that attempts to perform malicious activity—such as encrypting endpoint files—the agent can automatically block the ip address to close all existing communication and block new connections from this ip address to the endpoint. when cortex xdrblocks an ip address per endpoint, that address remains blocked throughout all agent profiles and policies, including any host-firewall policy rules. you can view the list of all blocked ip addresses per endpoint from the action center, as well as unblock them to re-enable communication as appropriate. this module is supported with cortex xdr agent 7.3.0 and later. select the action mode to take when the cortex xdr agent detects remote malicious causality chains: enabled (default)—terminate connection and block ip address of the remote connection. disabled—do not block remote ip addresses. to allow specific and known s
very inciting
question 5, it seems a instead of d, because: - care plan = case - patient = person account - product = product2;
it look like real one
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question 35 has an answer for a different question. i believe the answer is "a" because it shut off the firewall. "0" in registry data means that its false (aka off).
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nice questions... are these questions the same of the exam?
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question # 142: data governance is not one of the deliverables in the document and content management context diagram.
most answers not correct here
what % of questions do we get in the real exam?
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