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Salesforce Service Cloud Administration in Lightning Experience ADX261 Dumps in PDF

Free Salesforce ADX261 Real Questions (page: 5)

ADX261 PDF — 304 Questions

Universal Containers wants to reduce the clicks a Customer Support Agent uses when working on a case. This includes the time it takes to create, resolve, and close the case.
Which three Salesforce productivity features should be used to accomplish this requirement? Choose 3 answers

  1. Omni-Channel
  2. Publisher Actions
  3. Macros
  4. Quick Text
  5. Chatter

Answer(s): B,C,D



Universal Containers wants to help customers resolve issues by browsing Knowledge articles and submit a case if they need more information.
What should the consultant recommend to meet the requirements?

  1. Allow Comments on Knowledge articles.
  2. Implement Case Assignment Rules.
  3. Enable Chat in an Experience Cloud site.
  4. Create a self-service Help Center.

Answer(s): D



Cloud Kicks (CK) provides support 24 hours a day, 7 days a week. CK contracts with an external third- party help desk to provide support outside of normal business hours. The external service agents and external support managers use Experience Cloud to create cases. External support managers need to view and execute reports with the ability to "Run as specified user.
What is the recommended Experience Cloud license to meet the requirements?

  1. Service Cloud Portal
  2. Customer Community Login
  3. High Volume Customer Portal
  4. Partner Community Login

Answer(s): A



Universal Containers wants to unify channels and manage agent workload with Omni-Channel routing.
What required step Should a consultant address before configuring Omni Channel?

  1. Customize service channel settings to define how the organization receives work from various
  2. Create a Salesforce Case to have Omni-Channel enabled.
  3. Create the necessary objects in Salesforce.
  4. From Setup, select Omni-Channel Settings and Select Enable Omni-Channel.

Answer(s): D



To help Service Agents more accurately respond to Cases, Universal Containers want a list of relevant Articles displayed on the Case record page.
How should a consultant configure this requirement?

  1. Add the Knowledge related list to the Case record page.
  2. Add the Knowledge tab to the Service Console.
  3. Add Knowledge Data Categories to each Case.
  4. Add the Knowledge Component to the Case record page.

Answer(s): D



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Share your comments for Salesforce ADX261 exam with other users:

E
Eknath
10/4/2023 1:21:00 AM

good exam questions

INDIA
N
Nizam
6/16/2023 7:29:00 AM

I have to say this is really close to real exam. Passed my exam with this.

EUROPEAN UNION
P
poran
11/20/2023 4:43:00 AM

good analytics question

Anonymous
A
Antony
11/23/2023 11:36:00 AM

this looks accurate

INDIA
E
Ethan
8/23/2023 12:52:00 AM

question 46, the answer should be data "virtualization" (not visualization).

Anonymous
N
nSiva
9/22/2023 5:58:00 AM

its useful.

UNITED STATES
R
Ranveer
7/26/2023 7:26:00 PM

Pass this exam 3 days ago. The PDF version and the Xengine App is quite useful.

SOUTH AFRICA
S
Sanjay
8/15/2023 10:22:00 AM

informative for me.

UNITED STATES
T
Tom
12/12/2023 8:53:00 PM

question 134s answer shoule be "dlp"

JAPAN
A
Alex
11/7/2023 11:02:00 AM

in 72 the answer must be [sys_user_has_role] table.

Anonymous
F
Finn
5/4/2023 10:21:00 PM

i appreciated the mix of multiple-choice and short answer questions. i passed my exam this morning.

IRLAND
A
AJ
7/13/2023 8:33:00 AM

great to find this website, thanks

UNITED ARAB EMIRATES
C
Curtis Nakawaki
6/29/2023 9:11:00 PM

examination questions seem to be relevant.

UNITED STATES
U
Umashankar Sharma
10/22/2023 9:39:00 AM

planning to take psm test

Anonymous
E
ED SHAW
7/31/2023 10:34:00 AM

please allow to download

UNITED STATES
A
AD
7/22/2023 11:29:00 AM

please provide dumps

UNITED STATES
A
Ayyjayy
11/6/2023 7:29:00 AM

is the answer to question 15 correct ? i feel like the answer should be b

BAHRAIN
B
Blessious Phiri
8/12/2023 11:56:00 AM

its getting more technical

Anonymous
J
Jeanine J
7/11/2023 3:04:00 PM

i think these questions are what i need.

UNITED STATES
A
Aderonke
10/23/2023 2:13:00 PM

helpful assessment

UNITED KINGDOM
T
Tom
1/5/2024 2:32:00 AM

i am confused about the answers to the questions. do you know if the answers are correct?

KOREA REPUBLIC OF
V
Vinit N.
8/28/2023 2:33:00 AM

hi, please make the dumps available for my upcoming examination.

UNITED STATES
S
Sanyog Deshpande
9/14/2023 7:05:00 AM

good practice

UNITED STATES
T
Tyron
9/8/2023 12:12:00 AM

so far it is really informative

Anonymous
B
beast
7/30/2023 2:22:00 PM

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Anonymous
M
Mirex
5/26/2023 3:45:00 AM

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Anonymous
E
exampei
8/7/2023 8:05:00 AM

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TURKEY
A
Anonymous
9/12/2023 12:50:00 PM

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UNITED STATES
A
Aish
10/11/2023 5:51:00 AM

want to clear the exam.

INDIA
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Smaranika
6/22/2023 8:42:00 AM

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INDIA
B
Blessious Phiri
8/15/2023 1:56:00 PM

asm management configuration is about storage

Anonymous
L
Lewis
7/6/2023 8:49:00 PM

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UNITED STATES
M
Moreece
5/15/2023 8:44:00 AM

just passed the az-500 exam this last friday. most of the questions in this exam dumps are in the exam. i bought the full version and noticed some of the questions which were answered wrong in the free version are all corrected in the full version. this site is good but i wish the had it in an interactive version like a test engine simulator.

Anonymous
T
Terry
5/24/2023 4:41:00 PM

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Anonymous
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