You are employed as a system administrator for your company’s Dynamics 365 for Customer Service implementation.You have been tasked with creating a service-level agreement (SLA) that allows for times and status’ of an SLA to be tracked.Which of the following is the type of SLA you should create?
Answer(s): B
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define-service-level-agreements
You are employed as a system administrator for your company’s Dynamics 365 for Customer Service implementation.You have been tasked with making sure that customer service representatives have the ability to add service-level agreements (SLAs) to a record manually.You add the SLA field to the entity form.Does the action achieve your objective?
Answer(s): A
You are employed as a system administrator for your company’s Dynamics 365 for Customer Service implementation.You have been tasked with making sure that customer service representatives have the ability to add service-level agreements (SLAs) to a record manually.You activate the SLA.Does the action achieve your objective?
You are employed as a system administrator for your company’s Dynamics 365 for Customer Service implementation.You have been tasked with making sure that customer service representatives have the ability to add service-level agreements (SLAs) to a record manually.You assign the customer service representatives the necessary permissions.Does the action achieve your objective?
Your company makes use of Dynamics 365 for Customer Service. You are employed as a customer service manager.You want to make sure that a client only receives support for the products that they have procured.To which of the following should you add the products?What should you do?
Answer(s): C
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very good question
question: 93 which statement is true regarding the result? sales contain 6 columns and values contain 7 columns so c is not right answer.
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question #18s answer should be a, not d. this should be corrected. it should be minvalidityperiod
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q:37 c is correct
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question 128 the answer should be static not auto
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