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  1. Home
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  3. MB-230

Microsoft MB-230 Exam (page: 6)
Microsoft Dynamics 365 Customer Service Functional Consultant
Updated on: 10-Mar-2026

Viewing Page 6 of 60
MB-230 PDF 430 Questions

Your company makes use of Dynamics 365 for Customer Service.

You need to assign a case in the queue that is currently routed to you to a different user because you have booked time off work.

You release the case.
Does the action achieve your objective?

  1. Yes, it does
  2. No, it does not

Answer(s): A



Your company makes use of Dynamics 365 for Customer Service.

You need to assign a case in the queue that is currently routed to you to a different user because you have booked time off work.

You share the case.

Does the action achieve your objective?

  1. Yes, it does
  2. No, it does not

Answer(s): B



Your company makes use of Dynamics 365 for Customer Service.

You need to assign a case in the queue that is currently routed to you to a different user because you have booked time off work.

You delete the case.
Does the action achieve your objective?

  1. Yes, it does
  2. No, it does not

Answer(s): B



Your company makes use of Dynamics 365 Customer Service with the default settings unchanged.

You want to find like cases in the system using a default search feature.
You make use of Full-text Quick Find.

Does the action achieve your objective?

  1. Yes, it does
  2. No, it does not

Answer(s): A


Reference:

https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/admin/configure-quick-find



Your company makes use of Dynamics 365 Customer Service with the default settings unchanged.
You want to find like cases in the system using a default search feature.

You make use of Quick Find.
Does the action achieve your objective?

  1. Yes, it does
  2. No, it does not

Answer(s): A


Reference:

https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/admin/configure-quick-find



Viewing Page 6 of 60



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