Your company makes use of Dynamics 365 for Customer Service.You need to assign a case in the queue that is currently routed to you to a different user because you have booked time off work.You release the case.Does the action achieve your objective?
Answer(s): A
Your company makes use of Dynamics 365 for Customer Service.You need to assign a case in the queue that is currently routed to you to a different user because you have booked time off work.You share the case.Does the action achieve your objective?
Answer(s): B
Your company makes use of Dynamics 365 for Customer Service.You need to assign a case in the queue that is currently routed to you to a different user because you have booked time off work.You delete the case.Does the action achieve your objective?
Your company makes use of Dynamics 365 Customer Service with the default settings unchanged.You want to find like cases in the system using a default search feature.You make use of Full-text Quick Find.Does the action achieve your objective?
https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/admin/configure-quick-find
Your company makes use of Dynamics 365 Customer Service with the default settings unchanged.You want to find like cases in the system using a default search feature.You make use of Quick Find.Does the action achieve your objective?
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