Amazon
Avaya
Checkpoint
Cisco®
CompTIA
CrowdStrike
EC-Council
EXIN
Fortinet
Google
ISC
ISC2
ITIL®
Juniper
Microsoft
MuleSoft
Okta
Palo Alto Networks
Salesforce
SAP
All Vendors
  1. Home
  2. Microsoft
  3. MB-230

Microsoft MB-230 Exam (page: 4)
Microsoft Dynamics 365 Customer Service Functional Consultant
Updated on: 28-Jul-2025

Viewing Page 4 of 60
MB-230 PDF 419 Questions

You need to consider the underlined segment to establish whether it is accurate.

The status reason for a Cancelled case status will read Researching.

  1. No adjustment required.
  2. Waiting for details
  3. Merged
  4. On hold

Answer(s): C



Your company makes use of Dynamics 365 for Customer Service. You employed as a customer service representative.

You have been tasked with detecting and removing duplicate cases.
You decide to make use of business rules to achieve your goal.
Does the action achieve your objective?

  1. Yes, it does
  2. No, it does not

Answer(s): A



Your company makes use of Dynamics 365 for Customer Service. You employed as a customer service representative.

You have been tasked with detecting and removing duplicate cases.
You decide to make use of parent-child case relationships to achieve your goal.
Does the action achieve your objective?

  1. Yes, it does
  2. No, it does not

Answer(s): B



Your company makes use of Dynamics 365 for Customer Service. You employed as a customer service representative.

You have been tasked with detecting and removing duplicate cases.
You decide to merge cases to achieve your goal.

Does the action achieve your objective?

  1. Yes, it does
  2. No, it does not

Answer(s): B



Your company makes use of Dynamics 365 for Customer Service. You employed as a customer service representative.

You have been given the task of managing several lists of cases.
You want to create a list of cases that are open for a month.
Which of the following actions should you take?

  1. You should create a system view.
  2. You should create a public view.
  3. You should create a personal view.
  4. You should create a shared view.

Answer(s): C


Reference:

https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/customize/create-edit-views



Viewing Page 4 of 60



Share your comments for Microsoft MB-230 exam with other users:

Divya 8/27/2023 12:31:00 PM

all the best
UNITED STATES


KY 1/1/2024 11:01:00 PM

very usefull document
Anonymous


Arun 9/20/2023 4:52:00 PM

nice and helpful questions
INDIA


Joseph J 7/11/2023 2:53:00 PM

i found the questions helpful
UNITED STATES


Meg 10/12/2023 8:02:00 AM

q 105 . ans is d
INDIA


Navaneeth S 7/14/2023 7:57:00 AM

i have interest to get a sybase iq dba certification
UNITED STATES


Aish 10/11/2023 5:27:00 AM

want to pass exm.
INDIA


Anonymous 6/12/2023 7:23:00 AM

are the answers correct?
INDIA


Kris 7/7/2023 9:43:00 AM

good morning, could you please upload this exam again, i need it to test my knowledge in sd-wan with version 7.0.
Anonymous


Meghraj mali 10/7/2023 1:47:00 PM

very nice question
CANADA


Noel 11/1/2022 9:14:00 PM

i have learning disability and this exam dumps allowed me to focus on the actual questions and not worry about notes and the those other study materials.
SOUTH AFRICA


Jas 10/25/2023 6:01:00 PM

165 should be apt
UNITED STATES


Neetu 6/22/2023 8:41:00 AM

please upload the dumps, real need of them
Anonymous


Mark 10/24/2023 1:34:00 AM

any recent feeedback?
UNITED STATES


Gopinadh 8/9/2023 4:05:00 AM

question number 2 is indicating you are giving proper questions. observe and change properly.
Anonymous


Santhi 1/1/2024 8:23:00 AM

passed today.40% questions were new.litwere case study,lots of new questions on afd,ratelimit,tm,lb,app gatway.got 2 set series of questions which are not present here.questions on azure cyclecloud, no.of vnet/vms required for implimentation,blueprints assignment/management group etc
INDIA


Raviraj Magadum 1/12/2024 11:39:00 AM

practice test
INDIA


sivaramakrishnan 7/27/2023 8:12:00 AM

want the dumps for emc content management server programming(cmsp)
Anonymous


Aderonke 10/23/2023 1:52:00 PM

brilliant and helpful
UNITED KINGDOM


Az 9/16/2023 2:43:00 PM

q75. azure files is pass
SWITZERLAND


ketty 11/9/2023 8:10:00 AM

very helpful
Anonymous


Sonail 5/2/2022 1:36:00 PM

thank you for these questions. it helped a lot.
UNITED STATES


Shariq 7/28/2023 8:00:00 AM

how do i get the h12-724 dumps
Anonymous


adi 10/30/2023 11:51:00 PM

nice data dumps
Anonymous


EDITH NCUBE 7/25/2023 7:28:00 AM

answers are correct
SOUTH AFRICA


Raja 6/20/2023 4:38:00 AM

good explanation
UNITED STATES


BigMouthDog 1/22/2022 8:17:00 PM

hi team just want to know if there is any update version of the exam 350-401
AUSTRALIA


francesco 10/30/2023 11:08:00 AM

helpful on 2017 scrum guide
EUROPEAN UNION


Amitabha Roy 10/5/2023 3:16:00 AM

planning to attempt for the exam.
Anonymous


Prem Yadav 7/29/2023 6:20:00 AM

pleaseee upload
INDIA


Ahmed Hashi 7/6/2023 5:40:00 PM

thanks ly so i have information cia
EUROPEAN UNION


mansi 5/31/2023 7:58:00 AM

hello team, i need sap qm dumps for practice
INDIA


Jamil aljamil 12/4/2023 4:47:00 AM

it’s good but not senatios based
UNITED KINGDOM


Cath 10/10/2023 10:19:00 AM

q.119 - the correct answer is b - they are not captured in an update set as theyre data.
VIET NAM