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  3. MB-230

Microsoft MB-230 Exam (page: 4)
Microsoft Dynamics 365 Customer Service Functional Consultant
Updated on: 28-Nov-2025

Viewing Page 4 of 60
MB-230 PDF 419 Questions

You need to consider the underlined segment to establish whether it is accurate.

The status reason for a Cancelled case status will read Researching.

  1. No adjustment required.
  2. Waiting for details
  3. Merged
  4. On hold

Answer(s): C



Your company makes use of Dynamics 365 for Customer Service. You employed as a customer service representative.

You have been tasked with detecting and removing duplicate cases.
You decide to make use of business rules to achieve your goal.
Does the action achieve your objective?

  1. Yes, it does
  2. No, it does not

Answer(s): A



Your company makes use of Dynamics 365 for Customer Service. You employed as a customer service representative.

You have been tasked with detecting and removing duplicate cases.
You decide to make use of parent-child case relationships to achieve your goal.
Does the action achieve your objective?

  1. Yes, it does
  2. No, it does not

Answer(s): B



Your company makes use of Dynamics 365 for Customer Service. You employed as a customer service representative.

You have been tasked with detecting and removing duplicate cases.
You decide to merge cases to achieve your goal.

Does the action achieve your objective?

  1. Yes, it does
  2. No, it does not

Answer(s): B



Your company makes use of Dynamics 365 for Customer Service. You employed as a customer service representative.

You have been given the task of managing several lists of cases.
You want to create a list of cases that are open for a month.
Which of the following actions should you take?

  1. You should create a system view.
  2. You should create a public view.
  3. You should create a personal view.
  4. You should create a shared view.

Answer(s): C


Reference:

https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/customize/create-edit-views



Viewing Page 4 of 60



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