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  1. Home
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  3. MB-230

Microsoft MB-230 Exam (page: 1)
Microsoft Dynamics 365 Customer Service Functional Consultant
Updated on: 28-Nov-2025

Viewing Page 1 of 60
MB-230 PDF 419 Questions

DRAG DROP (Drag and Drop is not supported)
Your company makes use of Dynamics 365 for Customer Service.

You have been tasked with generating business process flows. You need to make use of the necessary entities.

Which of the following options would you use? Answer by dragging the correct options from the list to the answer area.
Select and Place:

  1. See Explanation section for answer.

Answer(s): A

Explanation:


Reference:

https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/customize/business-process-flows-overview



You need to consider the underlined segment to establish whether it is accurate.
When categorizing cases via queues, cases should be categorized as Products.

  1. No adjustment required.
  2. Services
  3. Managed solutions
  4. Unmanaged solutions

Answer(s): A



Which of the following statements is TRUE when designing a business process flow?

  1. You can use up to 40 steps for each stage.
  2. Each branch can be no more than 10 levels deep.
  3. You can select an entity relationship when defining a process flow.
  4. You can use a minimum of 30 stages per process, as well as a minimum of 30 steps per stage.

Answer(s): C


Reference:

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customize/enhance-business-process-flows-branching



You are employed as an administrator for your company’s Dynamics 365 for Customer Service implementation.

Your company has several business process flows for managing contracts.
You want to specify the default process flow.

You configure the order of the business process flows.
Does the action achieve your objective?

  1. Yes, it does
  2. No, it does not

Answer(s): A


Reference:

https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/customize/business-process-flows-overview



You are employed as an administrator for your company’s Dynamics 365 for Customer Service implementation.

Your company has several business process flows for managing contracts.
You want to specify the default process flow.

You configure the steps of the business process flows.
Does the action achieve your objective?

  1. Yes, it does
  2. No, it does not

Answer(s): B


Reference:

https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/customize/business-process-flows-overview



Viewing Page 1 of 60



Share your comments for Microsoft MB-230 exam with other users:

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this was on the exam as of 1211/2023
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