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  1. Home
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  3. MB-230

Microsoft MB-230 Exam (page: 2)
Microsoft Dynamics 365 Customer Service Functional Consultant
Updated on: 28-Jul-2025

Viewing Page 2 of 60
MB-230 PDF 419 Questions

You are employed as an administrator for your company’s Dynamics 365 for Customer Service implementation.

Your company has several business process flows for managing contracts.
You want to specify the default process flow.

You configure the stages of the business process flows.
Does the action achieve your objective?

  1. Yes, it does
  2. No, it does not

Answer(s): B


Reference:

https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/customize/business-process-flows-overview



Your company makes use of Dynamics 365 for Customer Service.

You have been tasked with configuring available working hours for help desk staff. The staff have different schedules.

You are preparing to configure individual working hours.
Which two of the following options should you configure?

  1. Service management.
  2. Security settings.
  3. System settings
  4. All customer service calendars.

Answer(s): A,D



Your company makes use of Dynamics 365 for Customer Service.

You have configured a customer service business unit as a parent of a call center, a digital response, and an escalation business unit. These business units all have their own queues. Customer service cases are directed to the correct parties via the queues. You have not amended any security roles.

You have been tasked with making sure that a user in the customer service business unit is able to read queues in both the parent and child business units.

You assign the user the Scheduler security role.
Does the action achieve your objective?

  1. Yes, it does
  2. No, it does not

Answer(s): B



Your company makes use of Dynamics 365 for Customer Service.

You have configured a customer service business unit as a parent of a call center, a digital response, and an escalation business unit. These business units all have their own queues. Customer service cases are directed to the correct parties via the queues. You have not amended any security roles.

You have been tasked with making sure that a user in the customer service business unit is able to read queues in both the parent and child business units.

You assign the user the System customizer security role.
Does the action achieve your objective?

  1. Yes, it does
  2. No, it does not

Answer(s): B



Your company makes use of Dynamics 365 for Customer Service.

You have configured a customer service business unit as a parent of a call center, a digital response, and an escalation business unit. These business units all have their own queues. Customer service cases are directed to the correct parties via the queues. You have not amended any security roles.

You have been tasked with making sure that a user in the customer service business unit is able to read queues in both the parent and child business units.

You assign the user the CSR Manager security role.
Does the action achieve your objective?

  1. Yes, it does
  2. No, it does not

Answer(s): A



Viewing Page 2 of 60



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