You are a Dynamics 365 for Customer Service administrator.You have been tasked with making sure that cases are automatically created for emails received by clients in possession of a support contract.You have created an automatic record creation and update rule.Which two of the following actions should you take NEXT?
Answer(s): A,D
You have been tasked with creating a phone call activity. You want to make sure that the activity appears on the case record timeline.Which of the following is the field that should be modified during the process?
Answer(s): B
https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/basics/add-phone-call-task-email-appointment-activity-case-record
Your company makes use of Dynamics 365 for Customer Service.You mistakenly close a case that had assigned to you prior to your work being completed. You want to open the case to carry on working on it.Which of the following actions should you take?
You are employed as an administrator for your company’s Dynamics 365 for Customer Service implementation.You are preparing to merge duplicate cases.Which of the following is TRUE with regards to the state of the case and the status after these duplicate cases have been merged?
Answer(s): D
https://docs.microsoft.com/en-us/dynamics365/customer-service/customer-service-hub-user-guide-merge-cases
You are employed as an administrator for your company’s Dynamics 365 for Customer Service implementation.You have received articles that were created for a knowledge base from a reviewer.Which of the following actions should be taken for articles that are approved?
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q10 - the answer should be a. if its c, the criteria will meet if either the prospect is not part of the suppression lists or if the job title contains vice president
this was on the exam as of 1211/2023
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i think in question 7 the first answer should be power bi portal (not power bi)
on question 10 and so far 2 wrong answers as evident in the included reference link.
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correct answer for question 92 is c -aws shield
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question: 128 d is the wrong answer...should be c
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