Microsoft Dynamics 365 Customer Service Functional Consultant MB-230 Exam Questions in PDF

Free Microsoft MB-230 Dumps Questions (page: 3)

You need to consider the underlined segment to establish whether it is accurate.
A customer service manager requires the Append access level to add new entitlement templates for customer service representatives.

  1. No adjustment required.
  2. Organization
  3. Business unit
  4. Remove

Answer(s): B



You make use of Dynamics 365 Customer Service. You have recently acquired Omnichannel for Customer Service.

You want to make sure that the system automatically asks questions prior to the chat beginning.
Which of the following actions should you take?

  1. You should configure a pre-conversation survey.
  2. You should configure Customer Voice.
  3. You should configure a Teams channel.
  4. You should configure an SMS channel.

Answer(s): A


Reference:

https://docs.microsoft.com/en-us/dynamics365/customer-service/configure-pre-chat-survey



You make use of Dynamics 365 Customer Service. You have recently acquired Omnichannel for Customer Service.

You want to make sure that an agent is unable to view a client’s credit card data in a live chat.
Which of the following actions should you take?

  1. You should configure a business rule.
  2. You should configure a data masking rule.
  3. You should configure data encryption.
  4. You should configure a routing rule.

Answer(s): B


Reference:

https://docs.microsoft.com/en-us/dynamics365/customer-service/data-masking-settings



You are employed as an administrator for your company’s Dynamics 365 for Customer Service environment.

You have been tasked with setting up Twilio SMS for the customer service division.
Which of the following is required for this configuration? (Choose two.)

  1. A Customer ID
  2. An Account ID
  3. An Auth Token
  4. An API Key

Answer(s): B,C


Reference:

https://neilparkhurst.com/2020/11/06/omnichannel-for-customer-service-twilio-for-sms/



You are employed as an administrator for your company’s Dynamics 365 for Customer Service implementation.

You are currently creating case dashboard. You want to make sure that the dashboard displays cases by priority.

Which of the following actions should you take?

  1. You should configure the use of a timeframe filter.
  2. You should configure the use of a priority filter.
  3. You should configure the use of a global filter.
  4. You should configure the use of a visual filter.

Answer(s): D


Reference:

https://docs.microsoft.com/en-us/dynamics365/customer-service/customer-service-hub-user-guide-dashboard#visual-filter



Share your comments for Microsoft MB-230 exam with other users:

S
SAJI
7/20/2023 2:51:00 AM

56 question correct answer a,b

R
Raj Kumar
10/23/2023 8:52:00 PM

thank you for providing the q bank

P
piyush keshari
7/7/2023 9:46:00 PM

true quesstions

B
B.A.J
11/6/2023 7:01:00 AM

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G
Guss
5/23/2023 12:28:00 PM

hi, could you please add the last update of ns0-527

R
Rond65
8/22/2023 4:39:00 PM

question #3 refers to vnet4 and vnet5. however, there is no vnet5 listed in the case study (testlet 2).

C
Cheers
12/13/2023 9:55:00 AM

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S
Sumita Bose
7/21/2023 1:01:00 AM

qs 4 answer seems wrong- please check

A
Amit
9/7/2023 12:53:00 AM

very detailed explanation !

F
FisherGirl
5/16/2022 10:36:00 PM

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C
Chiranthaka
9/20/2023 11:15:00 AM

very useful.

S
SK
7/15/2023 3:51:00 AM

complete question dump should be made available for practice.

G
Gamerrr420
5/25/2022 9:38:00 PM

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9/21/2023 5:58:00 PM

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A
Anorag
9/6/2023 9:24:00 AM

i just wrote this exam and it is still valid. the questions are exactly the same but there are about 4 or 5 questions that are answered incorrectly. so watch out for those. best of luck with your exam.

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Nathan
1/10/2023 3:54:00 PM

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1
1
10/28/2023 7:32:00 AM

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A
Anand
1/20/2024 10:36:00 AM

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K
Kumar
6/23/2023 1:07:00 PM

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11/15/2023 3:01:00 AM

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1/17/2024 3:00:00 PM

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8/13/2023 11:58:00 AM

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LOL what a joke
9/10/2023 9:09:00 AM

some of the answers are incorrect, i would be wary of using this until an admin goes back and reviews all the answers

M
Muhammad Rawish Siddiqui
12/9/2023 7:40:00 AM

question # 267: federated operating model is also correct.

M
Mayar
9/22/2023 4:58:00 AM

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Sandeep
7/25/2022 11:58:00 PM

the questiosn from this braindumps are same as in the real exam. my passing mark was 84%.

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6/10/2023 6:09:00 AM

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11/16/2023 1:53:00 AM

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Palash Ghosh
9/11/2023 8:30:00 AM

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7/27/2023 2:30:00 AM

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11/20/2023 9:07:00 AM

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