You need to consider the underlined segment to establish whether it is accurate.A customer service manager requires the Append access level to add new entitlement templates for customer service representatives.
Answer(s): B
You make use of Dynamics 365 Customer Service. You have recently acquired Omnichannel for Customer Service.You want to make sure that the system automatically asks questions prior to the chat beginning.Which of the following actions should you take?
Answer(s): A
https://docs.microsoft.com/en-us/dynamics365/customer-service/configure-pre-chat-survey
You make use of Dynamics 365 Customer Service. You have recently acquired Omnichannel for Customer Service.You want to make sure that an agent is unable to view a client’s credit card data in a live chat.Which of the following actions should you take?
https://docs.microsoft.com/en-us/dynamics365/customer-service/data-masking-settings
You are employed as an administrator for your company’s Dynamics 365 for Customer Service environment.You have been tasked with setting up Twilio SMS for the customer service division.Which of the following is required for this configuration? (Choose two.)
Answer(s): B,C
https://neilparkhurst.com/2020/11/06/omnichannel-for-customer-service-twilio-for-sms/
You are employed as an administrator for your company’s Dynamics 365 for Customer Service implementation.You are currently creating case dashboard. You want to make sure that the dashboard displays cases by priority.Which of the following actions should you take?
Answer(s): D
https://docs.microsoft.com/en-us/dynamics365/customer-service/customer-service-hub-user-guide-dashboard#visual-filter
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