Amazon
Avaya
Checkpoint
Cisco®
CompTIA
CrowdStrike
EC-Council
EXIN
Fortinet
Google
ISC
ISC2
ITIL®
Juniper
Microsoft
Okta
Oracle
Palo Alto Networks
All Vendors
  1. Home
  2. Microsoft
  3. MB-230

Microsoft MB-230 Exam (page: 8)
Microsoft Dynamics 365 Customer Service Functional Consultant
Updated on: 28-Nov-2025

Viewing Page 8 of 60
MB-230 PDF 419 Questions

You need to consider the underlined segment to establish whether it is accurate.
Routing rules must be used to automate the process of adding cases to a queue.

  1. No adjustment required.
  2. Business rules
  3. Business process flow
  4. Similarity rules

Answer(s): A



Your company makes use of Dynamics 365 for Customer Service. You are employed as an administrator.

You are required to configure an entitlement template for a standard support contract that allows for 40 hours of email support, as well as Phone as a premium service in allotments of 20 incidents.

Which of the following is TRUE with regards to the entitlement channel?

  1. It should be set to Email only.
  2. It should be set to Phone only.
  3. It should be set to Email and Phone.
  4. It is an unnecessary setting.

Answer(s): A


Reference:

https://docs.microsoft.com/en-us/dynamics365/customer-service/set-up-entitlements-templates



You work in customer support at you company.

You have been tasked with generating the entitlements for your clients in Dynamics 365 for Customer Service.

Which of the following actions should you take?

  1. You should configure business rules.
  2. You should configure a business process flow.
  3. You should configure entitlement channels.
  4. You should configure routing rules.

Answer(s): C



You are a Dynamics 365 for Customer Service manager.

You are preparing to configure queues for the purpose of managing support. After assigning teams respectively to a queue, you need to decide on the type of queue you are going to create.

You decide to create a Private queue.
Does the action achieve your objective?

  1. Yes, it does
  2. No, it does not

Answer(s): A


Reference:

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up-queues-manage-activities-cases



You are a Dynamics 365 for Customer Service manager.

You are preparing to configure queues for the purpose of managing support. After assigning teams respectively to a queue, you need to decide on the type of queue you are going to create.

You decide to create a Public queue.
Does the action achieve your objective?

  1. Yes, it does
  2. No, it does not

Answer(s): B


Reference:

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up-queues-manage-activities-cases



Viewing Page 8 of 60



Share your comments for Microsoft MB-230 exam with other users:

Tech Lady 10/17/2023 12:36:00 PM

thanks! that’s amazing
Anonymous


Mike 8/20/2023 5:12:00 PM

the exam dumps are helping me get a solid foundation on the practical techniques and practices needed to be successful in the auditing world.
UNITED STATES


Nobody 9/18/2023 6:35:00 PM

q 14 should be dmz sever1 and notepad.exe why does note pad have a 443 connection
Anonymous


Muhammad Rawish Siddiqui 12/4/2023 12:17:00 PM

question # 108, correct answers are business growth and risk reduction.
SAUDI ARABIA


Emmah 7/29/2023 9:59:00 AM

are these valid chfi questions
KENYA


Mort 10/19/2023 7:09:00 PM

question: 162 should be dlp (b)
EUROPEAN UNION


Eknath 10/4/2023 1:21:00 AM

good exam questions
INDIA


Nizam 6/16/2023 7:29:00 AM

I have to say this is really close to real exam. Passed my exam with this.
EUROPEAN UNION


poran 11/20/2023 4:43:00 AM

good analytics question
Anonymous


Antony 11/23/2023 11:36:00 AM

this looks accurate
INDIA


Ethan 8/23/2023 12:52:00 AM

question 46, the answer should be data "virtualization" (not visualization).
Anonymous


nSiva 9/22/2023 5:58:00 AM

its useful.
UNITED STATES


Ranveer 7/26/2023 7:26:00 PM

Pass this exam 3 days ago. The PDF version and the Xengine App is quite useful.
SOUTH AFRICA


Sanjay 8/15/2023 10:22:00 AM

informative for me.
UNITED STATES


Tom 12/12/2023 8:53:00 PM

question 134s answer shoule be "dlp"
JAPAN


Alex 11/7/2023 11:02:00 AM

in 72 the answer must be [sys_user_has_role] table.
Anonymous


Finn 5/4/2023 10:21:00 PM

i appreciated the mix of multiple-choice and short answer questions. i passed my exam this morning.
IRLAND


AJ 7/13/2023 8:33:00 AM

great to find this website, thanks
UNITED ARAB EMIRATES


Curtis Nakawaki 6/29/2023 9:11:00 PM

examination questions seem to be relevant.
UNITED STATES


Umashankar Sharma 10/22/2023 9:39:00 AM

planning to take psm test
Anonymous


ED SHAW 7/31/2023 10:34:00 AM

please allow to download
UNITED STATES


AD 7/22/2023 11:29:00 AM

please provide dumps
UNITED STATES


Ayyjayy 11/6/2023 7:29:00 AM

is the answer to question 15 correct ? i feel like the answer should be b
BAHRAIN


Blessious Phiri 8/12/2023 11:56:00 AM

its getting more technical
Anonymous


Jeanine J 7/11/2023 3:04:00 PM

i think these questions are what i need.
UNITED STATES


Aderonke 10/23/2023 2:13:00 PM

helpful assessment
UNITED KINGDOM


Tom 1/5/2024 2:32:00 AM

i am confused about the answers to the questions. do you know if the answers are correct?
KOREA REPUBLIC OF


Vinit N. 8/28/2023 2:33:00 AM

hi, please make the dumps available for my upcoming examination.
UNITED STATES


Sanyog Deshpande 9/14/2023 7:05:00 AM

good practice
UNITED STATES


Tyron 9/8/2023 12:12:00 AM

so far it is really informative
Anonymous


beast 7/30/2023 2:22:00 PM

hi i want it please please upload it
Anonymous


Mirex 5/26/2023 3:45:00 AM

am preparing for exam ,just nice questions
Anonymous


exampei 8/7/2023 8:05:00 AM

please upload c_tadm_23 exam
TURKEY


Anonymous 9/12/2023 12:50:00 PM

can we get tdvan4 vantage data engineering pdf?
UNITED STATES