Microsoft Dynamics 365 Customer Service Functional Consultant MB-230 Exam Questions in PDF

Free Microsoft MB-230 Dumps Questions (page: 9)

You need to consider the underlined segment to establish whether it is accurate.

To make sure that a survey displays follow up questions based on answers from the preceding question, the Response routing feature should be used in the survey.

  1. No adjustment required.
  2. Tagging
  3. List of ratings
  4. Basic

Answer(s): A


Reference:

https://www.inogic.com/blog/2016/10/display-survey-questions-conditionally-for-voice-of-customer-in-dynamics-crm-2016/



You have been tasked with forwarding surveys to clients that opened cases in the last 30 days.
You want to make sure that clients without a Dynamics 365 license still receives a summary of the survey results.

Which two of the following are file formats that the summary can be sent in?

  1. .xlsx
  2. .exe
  3. .pdf
  4. .txt

Answer(s): A,C



You are responsible for creating surveys via Voice of the Customer (VoC).

You want to make sure that clients who currently receive surveys are able to unsubscribe when they no longer want to receive them.

You set the Allow unsubscribe setting to Yes.
Does the action achieve your objective?

  1. Yes, it does
  2. No, it does not

Answer(s): A


Reference:

https://www.inogic.com/blog/2018/02/exploring-the-unsubscribe-survey-option-in-voice-of-customer-in-dynamics-365-crm/



You are responsible for creating surveys via Voice of the Customer (VoC).

You want to make sure that clients who currently receive surveys are able to unsubscribe when they no longer want to receive them.

You add an unsubscribe link to the email message.
Does the action achieve your objective?

  1. Yes, it does
  2. No, it does not

Answer(s): A


Reference:

https://www.inogic.com/blog/2018/02/exploring-the-unsubscribe-survey-option-in-voice-of-customer-in-dynamics-365-crm/



You are responsible for creating surveys via Voice of the Customer (VoC).

You want to make sure that clients who currently receive surveys are able to unsubscribe when they no longer want to receive them.

You add an Unsubscribe check box after every question.
Does the action achieve your objective?

  1. Yes, it does
  2. No, it does not

Answer(s): B


Reference:

https://www.inogic.com/blog/2018/02/exploring-the-unsubscribe-survey-option-in-voice-of-customer-in-dynamics-365-crm/



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R
Roberto Capra
6/14/2023 12:04:00 PM

nice questions... are these questions the same of the exam?

S
Synt
5/23/2023 9:33:00 PM

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8/18/2023 4:41:00 AM

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9/30/2023 10:26:00 AM

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8/10/2023 8:11:00 PM

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9/11/2023 5:00:00 AM

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Lingaraj
10/26/2023 1:27:00 AM

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Muhammad Rawish Siddiqui
12/5/2023 12:38:00 PM

question # 142: data governance is not one of the deliverables in the document and content management context diagram.

A
al
6/7/2023 10:25:00 AM

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B
Bano
1/19/2024 2:29:00 AM

what % of questions do we get in the real exam?

O
Oliviajames
10/25/2023 5:31:00 AM

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Divya
8/27/2023 12:31:00 PM

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KY
1/1/2024 11:01:00 PM

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A
Arun
9/20/2023 4:52:00 PM

nice and helpful questions

J
Joseph J
7/11/2023 2:53:00 PM

i found the questions helpful

M
Meg
10/12/2023 8:02:00 AM

q 105 . ans is d

N
Navaneeth S
7/14/2023 7:57:00 AM

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Aish
10/11/2023 5:27:00 AM

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Anonymous
6/12/2023 7:23:00 AM

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K
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7/7/2023 9:43:00 AM

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Meghraj mali
10/7/2023 1:47:00 PM

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N
Noel
11/1/2022 9:14:00 PM

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J
Jas
10/25/2023 6:01:00 PM

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N
Neetu
6/22/2023 8:41:00 AM

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Mark
10/24/2023 1:34:00 AM

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Gopinadh
8/9/2023 4:05:00 AM

question number 2 is indicating you are giving proper questions. observe and change properly.

S
Santhi
1/1/2024 8:23:00 AM

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Raviraj Magadum
1/12/2024 11:39:00 AM

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7/27/2023 8:12:00 AM

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Aderonke
10/23/2023 1:52:00 PM

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