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  1. Home
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  3. MB-230

Microsoft MB-230 Exam (page: 9)
Microsoft Dynamics 365 Customer Service Functional Consultant
Updated on: 12-Jan-2026

Viewing Page 9 of 60
MB-230 PDF 430 Questions

You need to consider the underlined segment to establish whether it is accurate.

To make sure that a survey displays follow up questions based on answers from the preceding question, the Response routing feature should be used in the survey.

  1. No adjustment required.
  2. Tagging
  3. List of ratings
  4. Basic

Answer(s): A


Reference:

https://www.inogic.com/blog/2016/10/display-survey-questions-conditionally-for-voice-of-customer-in-dynamics-crm-2016/



You have been tasked with forwarding surveys to clients that opened cases in the last 30 days.
You want to make sure that clients without a Dynamics 365 license still receives a summary of the survey results.

Which two of the following are file formats that the summary can be sent in?

  1. .xlsx
  2. .exe
  3. .pdf
  4. .txt

Answer(s): A,C



You are responsible for creating surveys via Voice of the Customer (VoC).

You want to make sure that clients who currently receive surveys are able to unsubscribe when they no longer want to receive them.

You set the Allow unsubscribe setting to Yes.
Does the action achieve your objective?

  1. Yes, it does
  2. No, it does not

Answer(s): A


Reference:

https://www.inogic.com/blog/2018/02/exploring-the-unsubscribe-survey-option-in-voice-of-customer-in-dynamics-365-crm/



You are responsible for creating surveys via Voice of the Customer (VoC).

You want to make sure that clients who currently receive surveys are able to unsubscribe when they no longer want to receive them.

You add an unsubscribe link to the email message.
Does the action achieve your objective?

  1. Yes, it does
  2. No, it does not

Answer(s): A


Reference:

https://www.inogic.com/blog/2018/02/exploring-the-unsubscribe-survey-option-in-voice-of-customer-in-dynamics-365-crm/



You are responsible for creating surveys via Voice of the Customer (VoC).

You want to make sure that clients who currently receive surveys are able to unsubscribe when they no longer want to receive them.

You add an Unsubscribe check box after every question.
Does the action achieve your objective?

  1. Yes, it does
  2. No, it does not

Answer(s): B


Reference:

https://www.inogic.com/blog/2018/02/exploring-the-unsubscribe-survey-option-in-voice-of-customer-in-dynamics-365-crm/



Viewing Page 9 of 60



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