Cisco Administering Contact Center Enterprise 500-442 Dumps in PDF

Free Cisco 500-442 Real Questions (page: 4)

What is the goal of identifying a call type?

  1. to ensure the correct Skill Target is selected
  2. to ensure the call goes to the correct MRD
  3. to ensure the contact is handled by the correct CCE Routing Script
  4. to ensure the call reaches the agent in the correct queue

Answer(s): A



Which microapp is used to gather information from the caller?

  1. Play Digit microapp
  2. Play Media microapp
  3. Get Digits microapp
  4. Get Speech microapp

Answer(s): C



What are two data sources the Cisco Unified Intelligence Center (CUIC) will access to fetch data to render reports? (Choose two.)

  1. Cisco Unified Communication Manager Server
  2. Cisco Customer Voice Portal Reporting Server
  3. Cisco Data Browser
  4. Cisco Administration Server and Historical Data Server
  5. Cisco Virtual Voice Browser

Answer(s): A,B



When is the IVR leg established in a CCE Call Flow?

  1. when CVP establishes an HTTP link with the VXML Server
  2. when CVP establishes an HTTP link with the Media Server
  3. when CVP establishes an HTTP link with the VVB (or IOS VXML Gateway)
  4. when the Ingress Gateway delivers a SIP invite message to the CVP server

Answer(s): A



Which variable remains available to all scripts in the system until reset?

  1. Caller Entered digits
  2. Call variable
  3. User variable
  4. Peripheral variable

Answer(s): B



Share your comments for Cisco 500-442 exam with other users:

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Nick W
9/29/2023 7:32:00 AM

q10: c and f are also true. q11: this is outdated. you no longer need ownership on a pipe to operate it

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Naveed
8/28/2023 2:48:00 AM

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cert
9/24/2023 4:53:00 PM

admin guide (windows) respond to malicious causality chains. when the cortex xdr agent identifies a remote network connection that attempts to perform malicious activity—such as encrypting endpoint files—the agent can automatically block the ip address to close all existing communication and block new connections from this ip address to the endpoint. when cortex xdrblocks an ip address per endpoint, that address remains blocked throughout all agent profiles and policies, including any host-firewall policy rules. you can view the list of all blocked ip addresses per endpoint from the action center, as well as unblock them to re-enable communication as appropriate. this module is supported with cortex xdr agent 7.3.0 and later. select the action mode to take when the cortex xdr agent detects remote malicious causality chains: enabled (default)—terminate connection and block ip address of the remote connection. disabled—do not block remote ip addresses. to allow specific and known s

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Yves
8/29/2023 8:46:00 PM

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Miguel
10/16/2023 11:18:00 AM

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8/1/2023 8:51:00 AM

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N
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10/16/2023 4:58:00 AM

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7/15/2023 2:22:00 AM

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lipsa
11/8/2023 12:54:00 PM

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10/29/2023 1:14:00 PM

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9/11/2023 12:22:00 PM

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9/10/2023 2:27:00 PM

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6/20/2023 4:32:00 AM

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Roberto Capra
6/14/2023 12:04:00 PM

nice questions... are these questions the same of the exam?

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9/30/2023 10:26:00 AM

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8/10/2023 8:11:00 PM

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9/11/2023 5:00:00 AM

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10/26/2023 1:27:00 AM

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Muhammad Rawish Siddiqui
12/5/2023 12:38:00 PM

question # 142: data governance is not one of the deliverables in the document and content management context diagram.

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al
6/7/2023 10:25:00 AM

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