Cisco Administering Contact Center Enterprise 500-442 Dumps in PDF

Free Cisco 500-442 Real Questions (page: 1)

What are the two main features of the Cisco VVB? (Choose two.)

  1. provides multilingual support for Cisco VVB server prompts for Automated Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities
  2. allows an agent to retrieve the required information through voice commands without interacting with a customer
  3. supports only one language for Cisco VVB server prompts for Automated Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities
  4. provides a more comprehensive and effective agent service by efficiently handling call traffic with self-service or fast transfer to the correct customer the first time
  5. allows customers to retrieve the required information through voice commands without interacting with an agent

Answer(s): A,E

Explanation:

Cisco Virtualized Voice Browser (VVB) is designed to facilitate concurrent multimedia communication processing. Cisco VVB has the following features: · Facilitates self-service options such as access to check account information or user-directed call routing by processing user commands through touchtone input or speech-recognition technologies. · Allows customers to retrieve the required information through voice commands without interacting with an agent, to navigate to the correct department, or to get help from an agent. · Provides multilingual support for Cisco VVB server prompts for automated speech recognition (ASR) and text-to-speech (TTS) capabilities. · Provides more comprehensive and effective customer service by efficiently handling call traffic with self-service or fast transfer to the correct agent the first time.


Reference:

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/cisco_vvb/vv b11_6/configuration/guide/cvvb_b_ciscovvb-administration-and-configuration- guide/cvvb_b_ciscovvb-administration-and-configuration-guide_chapter_01.pdf



Which two CCE configuration objects can be configured from the Web Administration tool? (Choose two.)

  1. Dialed Numbers
  2. Agents
  3. Routing Scripts
  4. Administrative Scripts
  5. Deleted Objects

Answer(s): A,C



How can the Extension Mobility feature be described?

  1. As part of the configuration, the Device profile needs to be created in CCE and associate each Device Profile with the appropriate Agent.
  2. As part of the configuration, both device profiles and phones need to be added to the pg user account.
  3. The Cisco Unified CM feature that allows Agents to temporarily access their Cisco Unified IP Phone configuration, such as line appearances, services, and speed dials, from other Unified IP Phones.
  4. The Extension Mobility Cross Cluster works on phones that are located in the same Unified CM cluster.

Answer(s): C

Explanation:

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/10_5_2/ccmfeat/CUCM_BK_ C3A84B33_00_cucm-feature-configuration-guide_1052/CUCM_BK_C3A84B33_00_cucm-feature- configuration-guide_chapter_011101.html



Which VVB CLI command can set an individual media file to an expired state?

  1. set VVB cache stale_cache_entries
  2. show set VVB cache stale_cache_entry <cache_entry_url>
  3. Outils VVB cache stale_cache_entry <cache_entry_url>
  4. set VVB cache stale_cache_entry <cache_entry_url>

Answer(s): A



Which two key tasks must be completed in ICM to enable basic agent functionality in a CCE deployment? (Choose two.)

  1. configure Skill groups and Skill targets
  2. configure Agent Desk Settings
  3. configure Route teams and Skill targets
  4. configure Agent Route Groups
  5. configure the Administrators

Answer(s): A,D



Share your comments for Cisco 500-442 exam with other users:

M
Mchal
7/20/2023 3:38:00 AM

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Sonbir
8/8/2023 1:04:00 PM

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Manju
10/19/2023 1:19:00 PM

is it really helpful to pass the exam

L
LeAnne Hair
8/24/2023 12:47:00 PM

#229 in incorrect - all the customers require an annual review

A
Abdul SK
9/28/2023 11:42:00 PM

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A
Aderonke
10/23/2023 12:53:00 PM

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SAJI
7/20/2023 2:51:00 AM

56 question correct answer a,b

R
Raj Kumar
10/23/2023 8:52:00 PM

thank you for providing the q bank

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piyush keshari
7/7/2023 9:46:00 PM

true quesstions

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B.A.J
11/6/2023 7:01:00 AM

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Guss
5/23/2023 12:28:00 PM

hi, could you please add the last update of ns0-527

R
Rond65
8/22/2023 4:39:00 PM

question #3 refers to vnet4 and vnet5. however, there is no vnet5 listed in the case study (testlet 2).

C
Cheers
12/13/2023 9:55:00 AM

sometimes it may be good some times it may be

S
Sumita Bose
7/21/2023 1:01:00 AM

qs 4 answer seems wrong- please check

A
Amit
9/7/2023 12:53:00 AM

very detailed explanation !

F
FisherGirl
5/16/2022 10:36:00 PM

the interactive nature of the test engine application makes the preparation process less boring.

C
Chiranthaka
9/20/2023 11:15:00 AM

very useful.

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SK
7/15/2023 3:51:00 AM

complete question dump should be made available for practice.

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Gamerrr420
5/25/2022 9:38:00 PM

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9/21/2023 5:58:00 PM

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A
Anorag
9/6/2023 9:24:00 AM

i just wrote this exam and it is still valid. the questions are exactly the same but there are about 4 or 5 questions that are answered incorrectly. so watch out for those. best of luck with your exam.

N
Nathan
1/10/2023 3:54:00 PM

passed my exam today. this is a good start to 2023.

1
1
10/28/2023 7:32:00 AM

great sharing

A
Anand
1/20/2024 10:36:00 AM

very helpful

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Kumar
6/23/2023 1:07:00 PM

thanks.. very helpful

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User random
11/15/2023 3:01:00 AM

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kk
1/17/2024 3:00:00 PM

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Raj
7/24/2023 10:20:00 AM

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Blessious Phiri
8/13/2023 11:58:00 AM

becoming interesting on the logical part of the cdbs and pdbs

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LOL what a joke
9/10/2023 9:09:00 AM

some of the answers are incorrect, i would be wary of using this until an admin goes back and reviews all the answers

M
Muhammad Rawish Siddiqui
12/9/2023 7:40:00 AM

question # 267: federated operating model is also correct.

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Mayar
9/22/2023 4:58:00 AM

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Sandeep
7/25/2022 11:58:00 PM

the questiosn from this braindumps are same as in the real exam. my passing mark was 84%.

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Eman Sawalha
6/10/2023 6:09:00 AM

it is an exam that measures your understanding of cloud computing resources provided by aws. these resources are aligned under 6 categories: storage, compute, database, infrastructure, pricing and network. with all of the services and typees of services under each category

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