Cisco Administering Contact Center Enterprise 500-442 Exam Questions in PDF

Free Cisco 500-442 Dumps Questions (page: 1)

What are the two main features of the Cisco VVB? (Choose two.)

  1. provides multilingual support for Cisco VVB server prompts for Automated Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities
  2. allows an agent to retrieve the required information through voice commands without interacting with a customer
  3. supports only one language for Cisco VVB server prompts for Automated Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities
  4. provides a more comprehensive and effective agent service by efficiently handling call traffic with self-service or fast transfer to the correct customer the first time
  5. allows customers to retrieve the required information through voice commands without interacting with an agent

Answer(s): A,E

Explanation:

Cisco Virtualized Voice Browser (VVB) is designed to facilitate concurrent multimedia communication processing. Cisco VVB has the following features: · Facilitates self-service options such as access to check account information or user-directed call routing by processing user commands through touchtone input or speech-recognition technologies. · Allows customers to retrieve the required information through voice commands without interacting with an agent, to navigate to the correct department, or to get help from an agent. · Provides multilingual support for Cisco VVB server prompts for automated speech recognition (ASR) and text-to-speech (TTS) capabilities. · Provides more comprehensive and effective customer service by efficiently handling call traffic with self-service or fast transfer to the correct agent the first time.


Reference:

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/cisco_vvb/vv b11_6/configuration/guide/cvvb_b_ciscovvb-administration-and-configuration- guide/cvvb_b_ciscovvb-administration-and-configuration-guide_chapter_01.pdf



Which two CCE configuration objects can be configured from the Web Administration tool? (Choose two.)

  1. Dialed Numbers
  2. Agents
  3. Routing Scripts
  4. Administrative Scripts
  5. Deleted Objects

Answer(s): A,C



How can the Extension Mobility feature be described?

  1. As part of the configuration, the Device profile needs to be created in CCE and associate each Device Profile with the appropriate Agent.
  2. As part of the configuration, both device profiles and phones need to be added to the pg user account.
  3. The Cisco Unified CM feature that allows Agents to temporarily access their Cisco Unified IP Phone configuration, such as line appearances, services, and speed dials, from other Unified IP Phones.
  4. The Extension Mobility Cross Cluster works on phones that are located in the same Unified CM cluster.

Answer(s): C

Explanation:

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/10_5_2/ccmfeat/CUCM_BK_ C3A84B33_00_cucm-feature-configuration-guide_1052/CUCM_BK_C3A84B33_00_cucm-feature- configuration-guide_chapter_011101.html



Which VVB CLI command can set an individual media file to an expired state?

  1. set VVB cache stale_cache_entries
  2. show set VVB cache stale_cache_entry <cache_entry_url>
  3. Outils VVB cache stale_cache_entry <cache_entry_url>
  4. set VVB cache stale_cache_entry <cache_entry_url>

Answer(s): A



Which two key tasks must be completed in ICM to enable basic agent functionality in a CCE deployment? (Choose two.)

  1. configure Skill groups and Skill targets
  2. configure Agent Desk Settings
  3. configure Route teams and Skill targets
  4. configure Agent Route Groups
  5. configure the Administrators

Answer(s): A,D



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Share your comments for Cisco 500-442 exam with other users:

J
John
8/7/2023 12:09:00 AM

has anyone recently attended safe 6.0 certification? is it the samq question from here.

B
Blessious Phiri
8/14/2023 3:49:00 PM

expository experience

C
concerned citizen
12/29/2023 11:31:00 AM

52 should be b&c. controller failure has nothing to do with this type of issue. degraded state tells us its a raid issue, and if the os is missing then the bootable device isnt found. the only other consideration could be data loss but thats somewhat broad whereas b&c show understanding of the specific issues the question is asking about.

D
deedee
12/23/2023 5:10:00 PM

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S
Samir
8/1/2023 3:07:00 PM

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Saeed
11/7/2023 3:14:00 AM

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Matiullah
6/24/2023 7:37:00 AM

want to pass the exam

S
SN
9/5/2023 2:25:00 PM

good resource

Z
Zoubeyr
9/8/2023 5:56:00 AM

question 11 : d

U
User
8/29/2023 3:24:00 AM

only the free dumps will be enough for pass, or have to purchase the premium one. please suggest.

C
CW
7/6/2023 7:37:00 PM

good questions. thanks.

F
Farooqi
11/21/2023 1:37:00 AM

good for practice.

I
Isaac
10/28/2023 2:30:00 PM

great case study

M
Malviya
2/3/2023 9:10:00 AM

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R
rsmyth
5/18/2023 12:44:00 PM

q40 the answer is not d, why are you giving incorrect answers? snapshot consolidation is used to merge the snapshot delta disk files to the vm base disk

K
Keny
6/23/2023 9:00:00 PM

thanks, very relevant

M
Muhammad Rawish Siddiqui
11/29/2023 12:14:00 PM

wrong answer. it is true not false.

J
Josh
7/10/2023 1:54:00 PM

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VINNY
6/2/2023 11:59:00 AM

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A
Andy
12/6/2023 5:56:00 AM

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Mamo
8/12/2023 7:46:00 AM

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Marial Manyang
7/26/2023 10:13:00 AM

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A
Amel Mhamdi
12/16/2022 10:10:00 AM

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A
Angel
8/30/2023 10:58:00 PM

i think you have the answers wrong regarding question: "what are three core principles of web content accessibility guidelines (wcag)? answer: robust, operable, understandable

S
SH
5/16/2023 1:43:00 PM

these questions are not valid , they dont come for the exam now

S
sudhagar
9/6/2023 3:02:00 PM

question looks valid

V
Van
11/24/2023 4:02:00 AM

good for practice

D
Divya
8/2/2023 6:54:00 AM

need more q&a to go ahead

R
Rakesh
10/6/2023 3:06:00 AM

question 59 - a newly-created role is not assigned to any user, nor granted to any other role. answer is b https://docs.snowflake.com/en/user-guide/security-access-control-overview

N
Nik
11/10/2023 4:57:00 AM

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D
Deep
6/12/2023 7:22:00 AM

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tumz
1/16/2024 10:30:00 AM

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NRI
8/27/2023 10:05:00 AM

will post once the exam is finished

K
kent
11/3/2023 10:45:00 AM

relevant questions

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