What are the two main features of the Cisco VVB? (Choose two.)
Answer(s): A,E
Cisco Virtualized Voice Browser (VVB) is designed to facilitate concurrent multimedia communication processing. Cisco VVB has the following features: · Facilitates self-service options such as access to check account information or user-directed call routing by processing user commands through touchtone input or speech-recognition technologies. · Allows customers to retrieve the required information through voice commands without interacting with an agent, to navigate to the correct department, or to get help from an agent. · Provides multilingual support for Cisco VVB server prompts for automated speech recognition (ASR) and text-to-speech (TTS) capabilities. · Provides more comprehensive and effective customer service by efficiently handling call traffic with self-service or fast transfer to the correct agent the first time.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/cisco_vvb/vv b11_6/configuration/guide/cvvb_b_ciscovvb-administration-and-configuration- guide/cvvb_b_ciscovvb-administration-and-configuration-guide_chapter_01.pdf
Which two CCE configuration objects can be configured from the Web Administration tool? (Choose two.)
Answer(s): A,C
How can the Extension Mobility feature be described?
Answer(s): C
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/10_5_2/ccmfeat/CUCM_BK_ C3A84B33_00_cucm-feature-configuration-guide_1052/CUCM_BK_C3A84B33_00_cucm-feature- configuration-guide_chapter_011101.html
Which VVB CLI command can set an individual media file to an expired state?
Answer(s): A
Which two key tasks must be completed in ICM to enable basic agent functionality in a CCE deployment? (Choose two.)
Answer(s): A,D
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