Amazon
Avaya
Checkpoint
Cisco®
CompTIA
CrowdStrike
EC-Council
EXIN
Fortinet
Google
ISC
ISC2
ITIL®
Juniper
Microsoft
MuleSoft
Okta
Oracle
Palo Alto Networks
Salesforce
All Vendors
  1. Home
  2. Cisco®
  3. 500-442

Cisco® 500-442 Exam (page: 1)
Cisco® Administering Contact Center Enterprise
Updated on: 07-Nov-2025

Viewing Page 1 of 13
500-442 PDF 60 Questions

What are the two main features of the Cisco VVB? (Choose two.)

  1. provides multilingual support for Cisco VVB server prompts for Automated Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities
  2. allows an agent to retrieve the required information through voice commands without interacting with a customer
  3. supports only one language for Cisco VVB server prompts for Automated Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities
  4. provides a more comprehensive and effective agent service by efficiently handling call traffic with self-service or fast transfer to the correct customer the first time
  5. allows customers to retrieve the required information through voice commands without interacting with an agent

Answer(s): A,E

Explanation:

Cisco Virtualized Voice Browser (VVB) is designed to facilitate concurrent multimedia communication processing. Cisco VVB has the following features: · Facilitates self-service options such as access to check account information or user-directed call routing by processing user commands through touchtone input or speech-recognition technologies. · Allows customers to retrieve the required information through voice commands without interacting with an agent, to navigate to the correct department, or to get help from an agent. · Provides multilingual support for Cisco VVB server prompts for automated speech recognition (ASR) and text-to-speech (TTS) capabilities. · Provides more comprehensive and effective customer service by efficiently handling call traffic with self-service or fast transfer to the correct agent the first time.


Reference:

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/cisco_vvb/vv b11_6/configuration/guide/cvvb_b_ciscovvb-administration-and-configuration- guide/cvvb_b_ciscovvb-administration-and-configuration-guide_chapter_01.pdf



Which two CCE configuration objects can be configured from the Web Administration tool? (Choose two.)

  1. Dialed Numbers
  2. Agents
  3. Routing Scripts
  4. Administrative Scripts
  5. Deleted Objects

Answer(s): A,C



How can the Extension Mobility feature be described?

  1. As part of the configuration, the Device profile needs to be created in CCE and associate each Device Profile with the appropriate Agent.
  2. As part of the configuration, both device profiles and phones need to be added to the pg user account.
  3. The Cisco Unified CM feature that allows Agents to temporarily access their Cisco Unified IP Phone configuration, such as line appearances, services, and speed dials, from other Unified IP Phones.
  4. The Extension Mobility Cross Cluster works on phones that are located in the same Unified CM cluster.

Answer(s): C

Explanation:

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/10_5_2/ccmfeat/CUCM_BK_ C3A84B33_00_cucm-feature-configuration-guide_1052/CUCM_BK_C3A84B33_00_cucm-feature- configuration-guide_chapter_011101.html



Which VVB CLI command can set an individual media file to an expired state?

  1. set VVB cache stale_cache_entries
  2. show set VVB cache stale_cache_entry <cache_entry_url>
  3. Outils VVB cache stale_cache_entry <cache_entry_url>
  4. set VVB cache stale_cache_entry <cache_entry_url>

Answer(s): A



Which two key tasks must be completed in ICM to enable basic agent functionality in a CCE deployment? (Choose two.)

  1. configure Skill groups and Skill targets
  2. configure Agent Desk Settings
  3. configure Route teams and Skill targets
  4. configure Agent Route Groups
  5. configure the Administrators

Answer(s): A,D



Viewing Page 1 of 13



Share your comments for Cisco® 500-442 exam with other users:

Zuned 10/22/2023 4:39:00 AM

till 104 questions are free, lets see how it helps me in my exam today.
UNITED STATES


Muhammad Rawish Siddiqui 12/3/2023 12:11:00 PM

question # 56, answer is true not false.
SAUDI ARABIA


Amaresh Vashishtha 8/27/2023 1:33:00 AM

i would be requiring dumps to prepare for certification exam
Anonymous


Asad 9/8/2023 1:01:00 AM

very helpful
PAKISTAN


Blessious Phiri 8/13/2023 3:10:00 PM

control file is the heart of rman backup
Anonymous


Senthil 9/19/2023 5:47:00 AM

hi could you please upload the ibm c2090-543 dumps
Anonymous


Harry 6/27/2023 7:20:00 AM

appriciate if you could upload this again
AUSTRALIA


Anonymous 7/10/2023 4:10:00 AM

please upload the dump
SWEDEN


Raja 6/20/2023 5:30:00 AM

i found some questions answers mismatch with explanation answers. please properly update
UNITED STATES


Doora 11/30/2023 4:20:00 AM

nothing to mention
Anonymous


deally 1/19/2024 3:41:00 PM

knowable questions
UNITED STATES


Sonia 7/23/2023 4:03:00 PM

very helpfull
UNITED STATES


binEY 10/6/2023 5:15:00 AM

good questions
Anonymous


Neha 9/28/2023 1:58:00 PM

its helpful
Anonymous


Desmond 1/5/2023 9:11:00 PM

i just took my oracle exam and let me tell you, this exam dumps was a lifesaver! without them, iam not sure i would have passed. the questions were tricky and the answers were obscure, but the exam dumps had everything i needed. i would recommend to anyone looking to pass their oracle exams with flying colors (and a little bit of cheating) lol.
SINGAPORE


Davidson OZ 9/9/2023 6:37:00 PM

22. if you need to make sure that one computer in your hot-spot network can access the internet without hot-spot authentication, which menu allows you to do this? answer is ip binding and not wall garden. wall garden allows specified websites to be accessed with users authentication to the hotspot
Anonymous


381 9/2/2023 4:31:00 PM

is question 1 correct?
Anonymous


Laurent 10/6/2023 5:09:00 PM

good content
Anonymous


Sniper69 5/9/2022 11:04:00 PM

manged to pass the exam with this exam dumps.
UNITED STATES


Deepak 12/27/2023 2:37:00 AM

good questions
SINGAPORE


dba 9/23/2023 3:10:00 AM

can we please have the latest exam questions?
Anonymous


Prasad 9/29/2023 7:27:00 AM

please help with jn0-649 latest dumps
HONG KONG


GTI9982 7/31/2023 10:15:00 PM

please i need this dump. thanks
CANADA


Elton Riva 12/12/2023 8:20:00 PM

i have to take the aws certified developer - associate dva-c02 in the next few weeks and i wanted to know if the questions on your website are the same as the official exam.
Anonymous


Berihun Desalegn Wonde 7/13/2023 11:00:00 AM

all questions are more important
Anonymous


gr 7/2/2023 7:03:00 AM

ques 4 answer should be c ie automatically recover from failure
Anonymous


RS 7/27/2023 7:17:00 AM

very very useful page
INDIA


Blessious Phiri 8/12/2023 11:47:00 AM

the exams are giving me an eye opener
Anonymous


AD 10/22/2023 9:08:00 AM

3rd so far, need to cover more
Anonymous


Matt 11/18/2023 2:32:00 AM

aligns with the pecd notes
Anonymous


Sri 10/15/2023 4:38:00 PM

question 4: b securityadmin is the correct answer. https://docs.snowflake.com/en/user-guide/security-access-control-overview#access-control-framework
GERMANY


H.T.M. D 6/25/2023 2:55:00 PM

kindly please share dumps
Anonymous


Satish 11/6/2023 4:27:00 AM

it is very useful, thank you
Anonymous


Chinna 7/30/2023 8:37:00 AM

need safe rte dumps
FRANCE