Cisco Administering Contact Center Enterprise 500-442 Dumps in PDF

Free Cisco 500-442 Real Questions (page: 13)

What is the goal of identifying a call type?

  1. to ensure the correct Skill Target is selected
  2. to ensure the call goes to the correct MRD
  3. to ensure the contact is handled by the correct CCE Routing Script
  4. to ensure the call reaches the agent in the correct queue

Answer(s): A



Which microapp is used to gather information from the caller?

  1. Play Digit microapp
  2. Play Media microapp
  3. Get Digits microapp
  4. Get Speech microapp

Answer(s): C



What are two data sources the Cisco Unified Intelligence Center (CUIC) will access to fetch data to render reports? (Choose two.)

  1. Cisco Unified Communication Manager Server
  2. Cisco Customer Voice Portal Reporting Server
  3. Cisco Data Browser
  4. Cisco Administration Server and Historical Data Server
  5. Cisco Virtual Voice Browser

Answer(s): A,B



When is the IVR leg established in a CCE Call Flow?

  1. when CVP establishes an HTTP link with the VXML Server
  2. when CVP establishes an HTTP link with the Media Server
  3. when CVP establishes an HTTP link with the VVB (or IOS VXML Gateway)
  4. when the Ingress Gateway delivers a SIP invite message to the CVP server

Answer(s): A



Which variable remains available to all scripts in the system until reset?

  1. Caller Entered digits
  2. Call variable
  3. User variable
  4. Peripheral variable

Answer(s): B



Share your comments for Cisco 500-442 exam with other users:

W
Wong
12/20/2023 11:34:00 AM

q10 - the answer should be a. if its c, the criteria will meet if either the prospect is not part of the suppression lists or if the job title contains vice president

D
david
12/12/2023 12:38:00 PM

this was on the exam as of 1211/2023

T
Tink
7/24/2023 9:23:00 AM

great for prep

J
Jaro
12/18/2023 3:12:00 PM

i think in question 7 the first answer should be power bi portal (not power bi)

9
9eagles
4/7/2023 10:04:00 AM

on question 10 and so far 2 wrong answers as evident in the included reference link.

T
Tai
8/28/2023 5:28:00 AM

wonderful material

V
VoiceofMidnight
12/29/2023 4:48:00 PM

i passed!! ...but barely! got 728, but needed 720 to pass. the exam hit me with labs right out of the gate! then it went to multiple choice. protip: study the labs!

A
A K
8/3/2023 11:56:00 AM

correct answer for question 92 is c -aws shield

N
Nitin Mindhe
11/27/2023 6:12:00 AM

great !! it is really good

B
BailleyOne
11/22/2023 1:45:00 AM

explanations for the answers are to the point.

P
patel
10/25/2023 8:17:00 AM

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M
MortonG
10/19/2023 6:32:00 PM

question: 128 d is the wrong answer...should be c

J
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11/2/2023 3:15:00 AM

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12/14/2023 7:12:00 AM

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hello
10/31/2023 12:07:00 PM

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M
Matheus
9/3/2023 2:14:00 PM

just testing if the comments are real

Y
yenvti2@gmail.com
8/12/2023 7:56:00 PM

very helpful for exam preparation

M
Miguel
10/5/2023 12:16:00 PM

question 11: https://help.salesforce.com/s/articleview?id=sf.admin_lead_to_patient_setup_overview.htm&type=5

N
Noushin
11/28/2023 4:52:00 PM

i think the answer to question 42 is b not c

S
susan sandivore
8/28/2023 1:00:00 AM

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A
Aderonke
10/31/2023 12:51:00 AM

fantastic assessments

P
Priscila
7/22/2022 9:59:00 AM

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S
suresh
12/16/2023 10:54:00 PM

nice document

W
Wali
6/4/2023 10:07:00 PM

thank you for making the questions and answers intractive and selectable.

N
Nawaz
7/18/2023 1:10:00 AM

answers are correct?

D
das
6/23/2023 7:57:00 AM

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S
Sanjay
10/15/2023 1:34:00 PM

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J
jaya
12/17/2023 8:36:00 AM

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Bsmaind
8/20/2023 9:23:00 AM

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11/15/2023 11:24:00 AM

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Vetri
10/3/2023 12:59:00 AM

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R
Ranjith
8/21/2023 3:39:00 PM

for question #118, the answer is option c. the screen shot is showing the drop down, but the answer is marked incorrectly please update . thanks for sharing such nice questions.

E
Eduardo Ramírez
12/11/2023 9:55:00 PM

the correct answer for the question 29 is d.

D
Dass
11/2/2023 7:43:00 AM

question no 22: correct answers: bc, 1 per session 1 per page 1 per component always

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