Cisco Administering Contact Center Enterprise 500-442 Dumps in PDF

Free Cisco 500-442 Real Questions (page: 10)

What is the goal of identifying a call type?

  1. to ensure the correct Skill Target is selected
  2. to ensure the call goes to the correct MRD
  3. to ensure the contact is handled by the correct CCE Routing Script
  4. to ensure the call reaches the agent in the correct queue

Answer(s): A



Which microapp is used to gather information from the caller?

  1. Play Digit microapp
  2. Play Media microapp
  3. Get Digits microapp
  4. Get Speech microapp

Answer(s): C



What are two data sources the Cisco Unified Intelligence Center (CUIC) will access to fetch data to render reports? (Choose two.)

  1. Cisco Unified Communication Manager Server
  2. Cisco Customer Voice Portal Reporting Server
  3. Cisco Data Browser
  4. Cisco Administration Server and Historical Data Server
  5. Cisco Virtual Voice Browser

Answer(s): A,B



When is the IVR leg established in a CCE Call Flow?

  1. when CVP establishes an HTTP link with the VXML Server
  2. when CVP establishes an HTTP link with the Media Server
  3. when CVP establishes an HTTP link with the VVB (or IOS VXML Gateway)
  4. when the Ingress Gateway delivers a SIP invite message to the CVP server

Answer(s): A



Which variable remains available to all scripts in the system until reset?

  1. Caller Entered digits
  2. Call variable
  3. User variable
  4. Peripheral variable

Answer(s): B



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1/12/2024 11:39:00 AM

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10/23/2023 1:52:00 PM

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ketty
11/9/2023 8:10:00 AM

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5/2/2022 1:36:00 PM

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7/25/2023 7:28:00 AM

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6/20/2023 4:38:00 AM

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BigMouthDog
1/22/2022 8:17:00 PM

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10/30/2023 11:08:00 AM

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10/5/2023 3:16:00 AM

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7/29/2023 6:20:00 AM

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7/6/2023 5:40:00 PM

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10/10/2023 10:19:00 AM

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P
1/6/2024 11:22:00 AM

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7/30/2023 2:02:00 PM

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7/11/2023 10:30:00 PM

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V
7/4/2023 8:57:00 AM

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8/22/2023 5:30:00 AM

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T
7/28/2023 9:06:00 PM

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9/28/2023 4:35:00 AM

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7/29/2023 8:48:00 AM

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AbedRabbou Alaqabna
12/18/2023 3:10:00 AM

q50: which two functions can be used by an end user when pivoting an interactive report? the correct answer is a, c because we do not have rank in the function pivoting you can check in the apex app

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Rohan Limaye
12/30/2023 8:52:00 AM

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10/13/2023 2:42:00 PM

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7/20/2023 3:59:00 PM

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10/25/2023 1:14:00 AM

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CiscoStudent
11/15/2023 5:29:00 AM

in question 272 the right answer states that an autonomous acces point is "configured and managed by the wlc" but this is not what i have learned in my ccna course. is this a mistake? i understand that lightweight aps are managed by wlc while autonomous work as standalones on the wlan.

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