Cisco Administering Contact Center Enterprise 500-442 Exam Questions in PDF

Free Cisco 500-442 Dumps Questions (page: 2)

What is the goal of identifying a call type?

  1. to ensure the correct Skill Target is selected
  2. to ensure the call goes to the correct MRD
  3. to ensure the contact is handled by the correct CCE Routing Script
  4. to ensure the call reaches the agent in the correct queue

Answer(s): A



Which microapp is used to gather information from the caller?

  1. Play Digit microapp
  2. Play Media microapp
  3. Get Digits microapp
  4. Get Speech microapp

Answer(s): C



What are two data sources the Cisco Unified Intelligence Center (CUIC) will access to fetch data to render reports? (Choose two.)

  1. Cisco Unified Communication Manager Server
  2. Cisco Customer Voice Portal Reporting Server
  3. Cisco Data Browser
  4. Cisco Administration Server and Historical Data Server
  5. Cisco Virtual Voice Browser

Answer(s): A,B



When is the IVR leg established in a CCE Call Flow?

  1. when CVP establishes an HTTP link with the VXML Server
  2. when CVP establishes an HTTP link with the Media Server
  3. when CVP establishes an HTTP link with the VVB (or IOS VXML Gateway)
  4. when the Ingress Gateway delivers a SIP invite message to the CVP server

Answer(s): A



Which variable remains available to all scripts in the system until reset?

  1. Caller Entered digits
  2. Call variable
  3. User variable
  4. Peripheral variable

Answer(s): B



Share your comments for Cisco 500-442 exam with other users:

L
luke
9/26/2023 10:52:00 AM

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Z
zazza
6/16/2023 9:08:00 AM

question 21 answer is alerts

A
Abwoch Peter
7/4/2023 3:08:00 AM

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M
mohamed
9/12/2023 5:26:00 AM

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M
Mfc
10/23/2023 3:35:00 PM

only got thru 5 questions, need more to evaluate

W
Whizzle
7/24/2023 6:19:00 AM

q26 should be b

S
sarra
1/17/2024 3:44:00 AM

the aaa triad in information security is authentication, accounting and authorisation so the answer should be d 1, 3 and 5.

D
DBS
5/14/2023 12:56:00 PM

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8/1/2023 5:28:00 PM

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10/28/2023 6:57:00 AM

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Abdullah
9/29/2023 2:06:00 AM

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6/26/2023 3:12:00 PM

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M
Miguel
10/5/2023 12:21:00 PM

question 16: https://help.salesforce.com/s/articleview?id=sf.care_console_overview.htm&type=5

H
Hiren Ladva
7/8/2023 10:34:00 PM

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O
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10/24/2023 5:37:00 AM

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B
Bhuddhiman
7/20/2023 11:52:00 AM

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A
Anuj
1/14/2024 4:07:00 PM

very good question

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Saravana Kumar TS
12/8/2023 9:49:00 AM

question: 93 which statement is true regarding the result? sales contain 6 columns and values contain 7 columns so c is not right answer.

L
Lue
3/30/2023 11:43:00 PM

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D
DC
1/7/2024 10:17:00 AM

great practice! thanks

A
Anonymus
11/9/2023 5:41:00 AM

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K
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11/17/2023 3:46:00 PM

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N
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8/9/2023 8:39:00 AM

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S
shime
10/23/2023 10:03:00 AM

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V
Vnu
6/3/2023 2:39:00 AM

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S
Steve
8/17/2023 2:19:00 PM

question #18s answer should be a, not d. this should be corrected. it should be minvalidityperiod

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RITEISH
12/24/2023 4:33:00 AM

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S
SB
10/15/2023 7:58:00 AM

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M
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7/16/2023 7:59:00 PM

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7/6/2023 3:21:00 AM

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Maria
6/23/2023 11:40:00 AM

correct answer is d for student.java program

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Nagendra Pedipina
7/12/2023 9:10:00 AM

q:37 c is correct

J
John
9/16/2023 9:37:00 PM

q6 exam topic: terramearth, c: correct answer: copy 1petabyte to encrypted usb device ???

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SAM
12/4/2023 12:56:00 AM

explained answers

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