What is the goal of identifying a call type?
Answer(s): A
Which microapp is used to gather information from the caller?
Answer(s): C
What are two data sources the Cisco Unified Intelligence Center (CUIC) will access to fetch data to render reports? (Choose two.)
Answer(s): A,B
When is the IVR leg established in a CCE Call Flow?
Which variable remains available to all scripts in the system until reset?
Answer(s): B
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