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  3. SERVICE-CLOUD-CONSULTANT

Salesforce SERVICE-CLOUD-CONSULTANT Exam (page: 5)
Salesforce Certified Service Cloud Consultant
Updated on: 24-Mar-2026

Viewing Page 5 of 41
SERVICE-CLOUD-CONSULTANT PDF 306 Questions

Universal Containers wants to reduce the clicks a Customer Support Agent uses when working on a case. This includes the time it takes to create, resolve, and close the case.
Which three Salesforce productivity features should be used to accomplish this requirement? Choose 3 answers

  1. Omni-Channel
  2. Publisher Actions
  3. Macros
  4. Quick Text
  5. Chatter

Answer(s): B,C,D



Universal Containers wants to help customers resolve issues by browsing Knowledge articles and submit a case if they need more information.
What should the consultant recommend to meet the requirements?

  1. Allow Comments on Knowledge articles.
  2. Implement Case Assignment Rules.
  3. Enable Chat in an Experience Cloud site.
  4. Create a self-service Help Center.

Answer(s): D



Cloud Kicks (CK) provides support 24 hours a day, 7 days a week. CK contracts with an external third- party help desk to provide support outside of normal business hours. The external service agents and external support managers use Experience Cloud to create cases. External support managers need to view and execute reports with the ability to "Run as specified user.
What is the recommended Experience Cloud license to meet the requirements?

  1. Service Cloud Portal
  2. Customer Community Login
  3. High Volume Customer Portal
  4. Partner Community Login

Answer(s): A



Universal Containers wants to unify channels and manage agent workload with Omni-Channel routing.
What required step Should a consultant address before configuring Omni Channel?

  1. Customize service channel settings to define how the organization receives work from various
  2. Create a Salesforce Case to have Omni-Channel enabled.
  3. Create the necessary objects in Salesforce.
  4. From Setup, select Omni-Channel Settings and Select Enable Omni-Channel.

Answer(s): D



To help Service Agents more accurately respond to Cases, Universal Containers want a list of relevant Articles displayed on the Case record page.
How should a consultant configure this requirement?

  1. Add the Knowledge related list to the Case record page.
  2. Add the Knowledge tab to the Service Console.
  3. Add Knowledge Data Categories to each Case.
  4. Add the Knowledge Component to the Case record page.

Answer(s): D



Viewing Page 5 of 41



Share your comments for Salesforce SERVICE-CLOUD-CONSULTANT exam with other users:

arnie 9/17/2023 6:38:00 AM

please upload questions
Anonymous


Tanuj Rana 7/22/2023 2:33:00 AM

please upload the question dump for professional machinelearning
Anonymous


Future practitioner 8/10/2023 1:26:00 PM

question 4 answer is c. this site shows the correct answer as b. "adopt a consumption model" is clearly a cost optimization design principle. looks like im done using this site to study!!!
Anonymous


Ace 8/3/2023 10:37:00 AM

number 52 answer is d
UNITED STATES


Nathan 12/17/2023 12:04:00 PM

just started preparing for my exam , and this site is so much help
Anonymous


Corey 12/29/2023 5:06:00 PM

question 35 is incorrect, the correct answer is c, it even states so: explanation: when a vm is infected with ransomware, you should not restore the vm to the infected vm. this is because the ransomware will still be present on the vm, and it will encrypt the files again. you should also not restore the vm to any vm within the companys subscription. this is because the ransomware could spread to other vms in the subscription. the best way to restore a vm that is infected with ransomware is to restore it to a new azure vm. this will ensure that the ransomware is not present on the new vm.
Anonymous


Rajender 10/18/2023 3:54:00 AM

i would like to take psm1 exam.
Anonymous


Blessious Phiri 8/14/2023 9:53:00 AM

cbd and pdb are key to the database
SOUTH AFRICA


Alkaed 10/19/2022 10:41:00 AM

the purchase and download process is very much streamlined. the xengine application is very nice and user-friendly but there is always room for improvement.
NETHERLANDS


Dave Gregen 9/4/2023 3:17:00 PM

please upload p_sapea_2023
SWEDEN


Sarah 6/13/2023 1:42:00 PM

anyone use this? the question dont seem to follow other formats and terminology i have been studying im getting worried
CANADA


Shuv 10/3/2023 8:19:00 AM

good questions
UNITED STATES


Reb974 8/5/2023 1:44:00 AM

hello are these questions valid for ms-102
CANADA


Mchal 7/20/2023 3:38:00 AM

some questions are wrongly answered but its good nonetheless
POLAND


Sonbir 8/8/2023 1:04:00 PM

how to get system serial number using intune
Anonymous


Manju 10/19/2023 1:19:00 PM

is it really helpful to pass the exam
Anonymous


LeAnne Hair 8/24/2023 12:47:00 PM

#229 in incorrect - all the customers require an annual review
UNITED STATES


Abdul SK 9/28/2023 11:42:00 PM

kindy upload
Anonymous


Aderonke 10/23/2023 12:53:00 PM

fantastic assessment on psm 1
UNITED KINGDOM


SAJI 7/20/2023 2:51:00 AM

56 question correct answer a,b
Anonymous


Raj Kumar 10/23/2023 8:52:00 PM

thank you for providing the q bank
CANADA


piyush keshari 7/7/2023 9:46:00 PM

true quesstions
Anonymous


B.A.J 11/6/2023 7:01:00 AM

i can´t believe ms asks things like this, seems to be only marketing material.
Anonymous


Guss 5/23/2023 12:28:00 PM

hi, could you please add the last update of ns0-527
Anonymous


Rond65 8/22/2023 4:39:00 PM

question #3 refers to vnet4 and vnet5. however, there is no vnet5 listed in the case study (testlet 2).
UNITED STATES


Cheers 12/13/2023 9:55:00 AM

sometimes it may be good some times it may be
GERMANY


Sumita Bose 7/21/2023 1:01:00 AM

qs 4 answer seems wrong- please check
AUSTRALIA


Amit 9/7/2023 12:53:00 AM

very detailed explanation !
HONG KONG


FisherGirl 5/16/2022 10:36:00 PM

the interactive nature of the test engine application makes the preparation process less boring.
NETHERLANDS


Chiranthaka 9/20/2023 11:15:00 AM

very useful.
Anonymous


SK 7/15/2023 3:51:00 AM

complete question dump should be made available for practice.
Anonymous


Gamerrr420 5/25/2022 9:38:00 PM

i just passed my first exam. i got 2 exam dumps as part of the 50% sale. my second exam is under work. once i write that exam i report my result. but so far i am confident.
AUSTRALIA


Kudu hgeur 9/21/2023 5:58:00 PM

nice create dewey stefen
CZECH REPUBLIC


Anorag 9/6/2023 9:24:00 AM

i just wrote this exam and it is still valid. the questions are exactly the same but there are about 4 or 5 questions that are answered incorrectly. so watch out for those. best of luck with your exam.
CANADA