Salesforce Certified Service Cloud Consultant SERVICE-CLOUD-CONSULTANT Dumps in PDF

Free Salesforce SERVICE-CLOUD-CONSULTANT Real Questions (page: 3)

Support Managers have requested the ability to provide real-time feedback to Agents during customer chat sessions.
What feature should a consultant configure to meet this requirement?

  1. Push Notifications
  2. Case Feed
  3. Omni-channel Supervisor
  4. Next Best Actions

Answer(s): C



The contact center at universal containers wants to increase its profit margins by promoting call deflection with service cloud.

Which two solutions should a consultant recommend?
Choose 2 answers

  1. Customer community
  2. Knowledge base
  3. Service cloud console
  4. Automatic call distribution

Answer(s): A,B



Universal Containers has an active presence on Twitter and Facebook. Customers' requests from these social media channels should be responded to by support agents.
What should a consultant recommend to meet this requirement?

  1. Social Persona for Twitter and Facebook.
  2. Social Media Marketing message tagging.
  3. Social Customer Service for Twitter and Facebook.
  4. Einstein Bot social queues.

Answer(s): C



A recent survey at Cloud Kicks (CK) shows a decrease in customer satisfaction due to the length of time it takes to resolve cases. A case analysis shows many similar cases that can be solved quickly with the same set of steps. CK has already enabled Knowledge Management.
What is the recommended method to decrease the time it takes to close cases?

  1. Create Synonym Groups.
  2. Create Article Translation.
  3. Enable Suggested Articles.
  4. Add Data Category Groups.

Answer(s): C



Universal Containers wants to implement a customer service site. The goal of the site is to enable community members to access, create, and manage cases online.

How should the consultant implement these requirements?

  1. Change the org-wide default for cases and contacts internal access to private.
  2. Update the case assignment rule to add the site member to the predefined case team.
  3. Create a sharing rule to share the contact record with the site member.
  4. Set up a sharing set to grant access based on the site member's contact record.

Answer(s): D



Share your comments for Salesforce SERVICE-CLOUD-CONSULTANT exam with other users:

W
Wali
6/4/2023 10:07:00 PM

thank you for making the questions and answers intractive and selectable.

N
Nawaz
7/18/2023 1:10:00 AM

answers are correct?

D
das
6/23/2023 7:57:00 AM

can i belive this dump

S
Sanjay
10/15/2023 1:34:00 PM

great site to practice for sitecore exam

J
jaya
12/17/2023 8:36:00 AM

good for students

B
Bsmaind
8/20/2023 9:23:00 AM

nice practice dumps

K
kumar
11/15/2023 11:24:00 AM

nokia 4a0-114 dumps

V
Vetri
10/3/2023 12:59:00 AM

great content and wonderful to have the answers with explanation

R
Ranjith
8/21/2023 3:39:00 PM

for question #118, the answer is option c. the screen shot is showing the drop down, but the answer is marked incorrectly please update . thanks for sharing such nice questions.

E
Eduardo Ramírez
12/11/2023 9:55:00 PM

the correct answer for the question 29 is d.

D
Dass
11/2/2023 7:43:00 AM

question no 22: correct answers: bc, 1 per session 1 per page 1 per component always

R
Reddy
12/14/2023 2:42:00 AM

these are pretty useful

D
Daisy Delgado
1/9/2023 1:05:00 PM

awesome

A
Atif
6/13/2023 4:09:00 AM

yes please upload

X
Xunil
6/12/2023 3:04:00 PM

great job whoever put this together, for the greater good! thanks!

L
Lakshmi
10/2/2023 5:26:00 AM

just started to view all questions for the exam

R
rani
1/19/2024 11:52:00 AM

helpful material

G
Greg
11/16/2023 6:59:00 AM

hope for the best

H
hi
10/5/2023 4:00:00 AM

will post exam has finished

V
Vmotu
8/24/2023 11:14:00 AM

really correct and good analyze!

H
hicham
5/30/2023 8:57:00 AM

excellent thanks a lot

S
Suman C
7/7/2023 8:13:00 AM

will post once pass the cka exam

R
Ram
11/3/2023 5:10:00 AM

good content

N
Nagendra Pedipina
7/13/2023 2:12:00 AM

q:32 answer has to be option c

T
Tamer Barakat
12/7/2023 5:17:00 PM

nice questions

D
Daryl
8/1/2022 11:33:00 PM

i really like the support team in this website. they are fast in communication and very helpful.

C
Curtis Nakawaki
6/29/2023 9:13:00 PM

a good contemporary exam review

X
x-men
5/23/2023 1:02:00 AM

q23, its an array, isnt it? starts with [ and end with ]. its an array of objects, not object.

A
abuti
7/21/2023 6:24:00 PM

cool very helpfull

K
Krishneel
3/17/2023 10:34:00 AM

i just passed. this exam dumps is the same one from prepaway and examcollection. it has all the real test questions.

R
Regor
12/4/2023 2:01:00 PM

is this a valid prince2 practitioner dumps?

A
asl
9/14/2023 3:59:00 PM

all are relatable questions

S
Siyya
1/19/2024 8:30:00 PM

might help me to prepare for the exam

T
Ted
6/21/2023 11:11:00 PM

just paid and downlaod the 2 exams using the 50% sale discount. so far i was able to download the pdf and the test engine. all looks good.

AI Tutor 👋 I’m here to help!