Salesforce Certified Service Cloud Consultant SERVICE-CLOUD-CONSULTANT Dumps in PDF

Free Salesforce SERVICE-CLOUD-CONSULTANT Real Questions (page: 4)

Universal containers is looking for ways to provide more proactive support and to promote its brand on the internet with minimal investment. A consultant recommends installing the Social Customer Service Start Pack.
Which two feature should the consultant recommend as part of the deployment?

  1. Select two Twitter or Facebook accounts.
  2. Create and assign permission sets to give agents social account access.
  3. Retrieve Social Studio credentials.
  4. Enable the Moderation feature to automatically create cases from posts.

Answer(s): A,B



Universal Containers recently deployed a Salesforce Knowledge implementation, but is looking to evaluate the quality of the articles being produced.
What should the Consultant recommend to gather information on Knowledge article usefulness?

  1. Contact Salesforce to send a report on article efficacy.
  2. Send out a monthly survey to customers requesting feedback.
  3. Install Knowledge Base Dashboards and Reports AppExchange package.
  4. Create a group of super users that will evaluate and manage articles.

Answer(s): C



The Vice President (VP) of Customer Support for Universal Containers has issued a mission statement that "We will empower our customers to interact with us in the way of their choosing." Universal Containers has recently deployed a new toll-free interactive voice response (IVR) system and knowledgebase. The VP has asked the management team to make additional system enhancements to fulfill this mission statement.
Which three should the consultant recommend to achieve the mission statement? Choose 3 answers

  1. Replace the existing "Chat Now" button on the Customer Community with a toll- free phone number.
  2. Create a central "Contact Us" page which provides access to all available channels.
  3. Enforce that customers must search the knowledgebase before they can see the Contact Us page.
  4. Optimize the customer community for mobile devices to have access to the same support as desktops.
  5. Enable customers to be emailed FAQs by accessing the interactive voice response 24 hours per day.

Answer(s): B,C,D



Universal Containers has defined a set of steps that each Case must go through, from submission to closure. In addition, each step must be completed within a specific amount of time.
What approach should a consultant recommend to meet these requirements?

  1. Configure Case Escalation Rules.
  2. Define Entitlement and Milestones.
  3. Use Process Builder with Scheduled Actions
  4. Enable Omni-Channel Routing.

Answer(s): B



Milestones can be added to which three object types?
Choose 3 Answers

  1. Work order
  2. Case
  3. Service
  4. Entitlement
  5. Account

Answer(s): A,B



Share your comments for Salesforce SERVICE-CLOUD-CONSULTANT exam with other users:

R
Raj
9/12/2023 3:49:00 PM

can you please upload the dump again

C
Christian Klein
6/23/2023 1:32:00 PM

is it legit questions from sap certifications ?

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anonymous
1/12/2024 3:34:00 PM

question 16 should be b (changing the connector settings on the monitor) pc and monitor were powered on. the lights on the pc are on indicating power. the monitor is showing an error text indicating that it is receiving power too. this is a clear sign of having the wrong input selected on the monitor. thus, the "connector setting" needs to be switched from hdmi to display port on the monitor so it receives the signal from the pc, or the other way around (display port to hdmi).

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NSPK
1/18/2024 10:26:00 AM

q 10. ans is d (in the target org: open deployment settings, click edit next to the source org. select allow inbound changes and save

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mohamed abdo
9/1/2023 4:59:00 AM

very useful

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Tom
3/18/2022 8:00:00 PM

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Edrick GOP
10/24/2023 6:00:00 AM

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anonymous
8/10/2023 2:28:00 AM

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B
Bakir
7/6/2023 7:24:00 AM

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A
Aman
6/18/2023 1:27:00 PM

really need this dump. can you please help.

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Neela Para
1/8/2024 6:39:00 PM

really good and covers many areas explaining the answer.

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Karan Patel
8/15/2023 12:51:00 AM

yes, can you please upload the exam?

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NISHAD
11/7/2023 11:28:00 AM

how many questions are there in these dumps?

P
Pankaj
7/3/2023 3:57:00 AM

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DN
9/4/2023 11:19:00 PM

question 14 - run terraform import: this is the recommended best practice for bringing manually created or destroyed resources under terraform management. you use terraform import to associate an existing resource with a terraform resource configuration. this ensures that terraform is aware of the resource, and you can subsequently manage it with terraform.

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Zhiguang
8/19/2023 11:37:00 PM

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deedee
12/23/2023 5:51:00 PM

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Asad Khan
11/1/2023 3:10:00 AM

answer 16 should be b your organizational policies require you to use virtual machines directly

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Sale Danasabe
10/24/2023 5:21:00 PM

the question are kind of tricky of you didnt get the hnag on it.

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Luis
11/16/2023 1:39:00 PM

can anyone tell me if this is for rhel8 or rhel9?

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hik
1/19/2024 1:47:00 PM

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Blessious Phiri
8/15/2023 2:18:00 PM

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Zuned
10/22/2023 4:39:00 AM

till 104 questions are free, lets see how it helps me in my exam today.

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Muhammad Rawish Siddiqui
12/3/2023 12:11:00 PM

question # 56, answer is true not false.

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Amaresh Vashishtha
8/27/2023 1:33:00 AM

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Asad
9/8/2023 1:01:00 AM

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B
Blessious Phiri
8/13/2023 3:10:00 PM

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Senthil
9/19/2023 5:47:00 AM

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Harry
6/27/2023 7:20:00 AM

appriciate if you could upload this again

A
Anonymous
7/10/2023 4:10:00 AM

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R
Raja
6/20/2023 5:30:00 AM

i found some questions answers mismatch with explanation answers. please properly update

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Doora
11/30/2023 4:20:00 AM

nothing to mention

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deally
1/19/2024 3:41:00 PM

knowable questions

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Sonia
7/23/2023 4:03:00 PM

very helpfull

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