Agents at Universal Containers are required to update the case status to Waiting for Customer after they send an email to the case contact. Support Managers are noticing that many Agents are forgetting to perform this step.What should a consultant recommend to address this problem?
Answer(s): D
A consultant has been hired to integrate a client's phone system with the Salesforce Service Console. What are two key considerations for this integration? Choose 2 answers
Answer(s): A,C
Universal Containers is planning to provide different levels of support to customers in order to ensure its Agents are working within the confines of the Service Level Agreement. Which feature should the Consultant consider?
Answer(s): B
The contact center at Universal Containers offers support through phone, email, public website, and a Community. The contact center manager wants to demonstrate the success of recent self-service initiatives to executive management. Which two reports should the contact center manager present to executive management? Choose 2 answers
Answer(s): A,D
Which three are characteristics of Visual Workflow? Choose 3 answers
Answer(s): A,B,D
Share your comments for Salesforce SERVICE-CLOUD-CONSULTANT exam with other users:
excellent thanks a lot
will post once pass the cka exam
good content
q:32 answer has to be option c
nice questions
i really like the support team in this website. they are fast in communication and very helpful.
a good contemporary exam review
q23, its an array, isnt it? starts with [ and end with ]. its an array of objects, not object.
cool very helpfull
i just passed. this exam dumps is the same one from prepaway and examcollection. it has all the real test questions.
is this a valid prince2 practitioner dumps?
all are relatable questions
might help me to prepare for the exam
just paid and downlaod the 2 exams using the 50% sale discount. so far i was able to download the pdf and the test engine. all looks good.
i think it should be a,c. option d goes against the principle of building anything custom unless there are no work arounds available
very legible
is this exam accurate or helpful?
please upload dump, i have exam in 2 days
this is useful
question 232 answer should be perimeter not netowrk layer. wrong answer selected
hi team, could you please provide this dump ?
very helpful to clear the exam and understand the concept.
i think it is great that you are helping people when they need it. thanks.
cannot evaluate yet
a laptops wireless antenna is most likely located in the bezel of the lid
good examplae to learn basic
this is useful information
looks usefull
question 81 should be c.
question 18 : response isnt a ?
plaese add questions
is dumps still valid ?
thanks for this