Salesforce Certified Service Cloud Consultant SERVICE-CLOUD-CONSULTANT Exam Questions in PDF

Free Salesforce SERVICE-CLOUD-CONSULTANT Dumps Questions (page: 7)

Universal Containers 'IT policy prevents third-party software from being installed on employee computers. However, the VP of Service has asked that cases be automatically created from customer emails.
What solution should a consultant recommend?

  1. Email-to-Case
  2. web-to-Case
  3. An AppExchange package
  4. On-Demand Email-to-Case

Answer(s): D



Field engineers often need to access current inventory levels of products the customer has purchased while at customer sites.
Which solution should a Consultant recommend to meet this requirement?

  1. Implement Field Service Lightning.
  2. Integrate with an enterprise resource planning system.
  3. Develop and publish a knowledge management system
  4. Configure Visual Flows on Salesforce mobile.

Answer(s): A



Universal Containers has four internal divisions that use Salesforce Knowledge. Compliance requirements mandate that each division should only have access to its own articles when performing a search.
Which solution should a consultant recommend to meet this requirement?

  1. Create separate data category groups for each division and assign the category to a division profile.
  2. Create a sharing rule for each division to provide access using the role hierarchy.
  3. Create a sharing rule for each division to provide access based on criteria of the article.
  4. Create a single data category group for each division and provide access using the role hierarchy.

Answer(s): D



Metrics show that Universal Containers has a high call abandonment rate Which two strategies should a consultant recommend?
Choose 2 answers

  1. Simplify the interactive voice response (IVR) tree.
  2. Set up Email-to-Case.
  3. Use Assignment rules and case queues.
  4. Add additional agents to lower average hold time.

Answer(s): A,D



Cloud Kicks (CK) has created hundreds of Knowledge articles about its products. The articles have been attached to dosed cases. A new product release will require changes to dozens of articles. After revising the articles, CK wants to see that a prior article version was associated with the closed cases.
What is the recommended method to meet the requirements?

  1. Select Flag as new version' checkbox when publishing.
  2. Use Smart Link to Article to select the prior version.
  3. Enable Knowledge User for Service Agents.
  4. Use the Clone option to create a new article.

Answer(s): B



Share your comments for Salesforce SERVICE-CLOUD-CONSULTANT exam with other users:

R
Rond65
8/22/2023 4:39:00 PM

question #3 refers to vnet4 and vnet5. however, there is no vnet5 listed in the case study (testlet 2).

C
Cheers
12/13/2023 9:55:00 AM

sometimes it may be good some times it may be

S
Sumita Bose
7/21/2023 1:01:00 AM

qs 4 answer seems wrong- please check

A
Amit
9/7/2023 12:53:00 AM

very detailed explanation !

F
FisherGirl
5/16/2022 10:36:00 PM

the interactive nature of the test engine application makes the preparation process less boring.

C
Chiranthaka
9/20/2023 11:15:00 AM

very useful.

S
SK
7/15/2023 3:51:00 AM

complete question dump should be made available for practice.

G
Gamerrr420
5/25/2022 9:38:00 PM

i just passed my first exam. i got 2 exam dumps as part of the 50% sale. my second exam is under work. once i write that exam i report my result. but so far i am confident.

K
Kudu hgeur
9/21/2023 5:58:00 PM

nice create dewey stefen

A
Anorag
9/6/2023 9:24:00 AM

i just wrote this exam and it is still valid. the questions are exactly the same but there are about 4 or 5 questions that are answered incorrectly. so watch out for those. best of luck with your exam.

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Nathan
1/10/2023 3:54:00 PM

passed my exam today. this is a good start to 2023.

1
1
10/28/2023 7:32:00 AM

great sharing

A
Anand
1/20/2024 10:36:00 AM

very helpful

K
Kumar
6/23/2023 1:07:00 PM

thanks.. very helpful

U
User random
11/15/2023 3:01:00 AM

i registered for 1z0-1047-23 but dumps qre available for 1z0-1047-22. help me with this...

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kk
1/17/2024 3:00:00 PM

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R
Raj
7/24/2023 10:20:00 AM

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Blessious Phiri
8/13/2023 11:58:00 AM

becoming interesting on the logical part of the cdbs and pdbs

L
LOL what a joke
9/10/2023 9:09:00 AM

some of the answers are incorrect, i would be wary of using this until an admin goes back and reviews all the answers

M
Muhammad Rawish Siddiqui
12/9/2023 7:40:00 AM

question # 267: federated operating model is also correct.

M
Mayar
9/22/2023 4:58:00 AM

its helpful alot.

S
Sandeep
7/25/2022 11:58:00 PM

the questiosn from this braindumps are same as in the real exam. my passing mark was 84%.

E
Eman Sawalha
6/10/2023 6:09:00 AM

it is an exam that measures your understanding of cloud computing resources provided by aws. these resources are aligned under 6 categories: storage, compute, database, infrastructure, pricing and network. with all of the services and typees of services under each category

M
Mars
11/16/2023 1:53:00 AM

good and very useful

R
ronaldo7
10/24/2023 5:34:00 AM

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Palash Ghosh
9/11/2023 8:30:00 AM

easy questions

N
Noor
10/2/2023 7:48:00 AM

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Kotesh
7/27/2023 2:30:00 AM

good content

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Biswa
11/20/2023 9:07:00 AM

understanding about joins

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Jimmy Lopez
8/25/2023 10:19:00 AM

please upload oracle cloud infrastructure 2023 foundations associate exam braindumps. thank you.

L
Lily
4/24/2023 10:50:00 PM

questions made studying easy and enjoyable, passed on the first try!

J
John
8/7/2023 12:12:00 AM

has anyone recently attended safe 6.0 exam? did you see any questions from here?

B
Big Dog
6/24/2023 4:47:00 PM

question 13 should be dhcp option 43, right?

B
B.Khan
4/19/2022 9:43:00 PM

the buy 1 get 1 is a great deal. so far i have only gone over exam. it looks promissing. i report back once i write my exam.

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