Queues can be made up of the following
Answer(s): A,B,C
Assignment rules allow Leads and Cases to be automatically assigned to users and queues based on criteria defined by the system administrator.
Answer(s): A
The system administrator needs to ensure that all Leads coming from the website are assigned a website lead queue, that all Leads for a recent trade show are assigned to Matt Wilson and all other leads are assigned to Phil Smith. The system administrator will
Answer(s): B
Auto response rules can be used to send an automated yet tailored response to customers based on the information they provide via the Web-to-lead form.
When Chatter is enabled in an org, the following happens (choose all that apply).
The Chatter Free license gives users the ability to access People, Profiles, Groups and Files as well as (choose all that apply)
Answer(s): A,B,C,D
Chatter External license allow users outside the company to join public Chatter groups.
Who can invite Chatter customers into a Chatter group?
Answer(s): A,B
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