PEOPLECERT ITIL 4 Foundation ITIL-4-Foundation Exam Questions in PDF

Free PEOPLECERT ITIL-4-Foundation Dumps Questions (page: 6)

Identify the missing words in the following sentence:
A user is [?] that uses services.

  1. an organization
  2. a role
  3. a team
  4. a supplier

Answer(s): B



Which is included in the purpose of the 'change enablement' practice?

  1. Make new and changed services available for use
  2. Ensure that risks have been properly assessed
  3. Record and report selected changes of state
  4. Plan and manage the full lifecycle of all IT assets

Answer(s): B



Which activity is part of the 'continual improvement' practice?

  1. Identifying the cause of incidents and recommending related improvements
  2. Authorizing changes to implement improvements
  3. Logging and managing incidents that result in improvement opportunities
  4. Making business cases for improvement action

Answer(s): D



In which step of the 'continual improvement model' is an improvement plan implemented?

  1. What is the vision?
  2. How do we get there?
  3. Take action
  4. Did we get there?

Answer(s): C



Which is the BEST example of a standard change?

  1. The review and authorization of a change requested by a customer
  2. The implementation of a critical software patch in response to a vendor security issue
  3. The installation of a software application in response to a service request
  4. The replacement of a component in response to a major incident

Answer(s): C



Which statement about the automation of service requests is CORRECT?

  1. Service requests that cannot be automated should be handled as incidents
  2. Service requests and their fulfilment should be automated as much as possible
  3. Service requests that cannot be automated should be handled as problems
  4. Service requests and their fulfilment should be carried out by service desk staff without automation

Answer(s): B



Which can act as an operating model for an organization?

  1. The four dimensions of service management
  2. The service value chain
  3. The ITIL guiding principles
  4. Continual improvement

Answer(s): B



Which practice recommends the use of event-based surveys to gather feedback from customers?

  1. Service level management
  2. Change enablement
  3. Service request management
  4. Problem management

Answer(s): A



Share your comments for PEOPLECERT ITIL-4-Foundation exam with other users:

N
nspk
1/19/2024 12:53:00 AM

q 44. ans:- b (goto setup > order settings > select enable optional price books for orders) reference link --> https://resources.docs.salesforce.com/latest/latest/en-us/sfdc/pdf/sfom_impl_b2b_b2b2c.pdf(decide whether you want to enable the optional price books feature. if so, select enable optional price books for orders. you can use orders in salesforce while managing price books in an external platform. if you’re using d2c commerce, you must select enable optional price books for orders.)

M
Muhammad Rawish Siddiqui
12/2/2023 5:28:00 AM

"cost of replacing data if it were lost" is also correct.

A
Anonymous
7/14/2023 3:17:00 AM

pls upload the questions

M
Mukesh
7/10/2023 4:14:00 PM

good questions

E
Elie Abou Chrouch
12/11/2023 3:38:00 AM

question 182 - correct answer is d. ethernet frame length is 64 - 1518b. length of user data containing is that frame: 46 - 1500b.

D
Damien
9/23/2023 8:37:00 AM

i need this exam pls

N
Nani
9/10/2023 12:02:00 PM

its required for me, please make it enable to access. thanks

E
ethiopia
8/2/2023 2:18:00 AM

seems good..

W
whoAreWeReally
12/19/2023 8:29:00 PM

took the test last week, i did have about 15 - 20 word for word from this site on the test. (only was able to cram 600 of the questions from this site so maybe more were there i didnt review) had 4 labs, bgp, lacp, vrf with tunnels and actually had to skip a lab due to time. lots of automation syntax questions.

V
vs
9/2/2023 12:19:00 PM

no comments

J
john adenu
11/14/2023 11:02:00 AM

nice questions bring out the best in you.

O
Osman
11/21/2023 2:27:00 PM

really helpful

E
Edward
9/13/2023 5:27:00 PM

question #50 and question #81 are exactly the same questions, azure site recovery provides________for virtual machines. the first says that it is fault tolerance is the answer and second says disater recovery. from my research, it says it should be disaster recovery. can anybody explain to me why? thank you

M
Monti
5/24/2023 11:14:00 PM

iam thankful for these exam dumps questions, i would not have passed without this exam dumps.

A
Anon
10/25/2023 10:48:00 PM

some of the answers seem to be inaccurate. q10 for example shouldnt it be an m custom column?

P
PeterPan
10/18/2023 10:22:00 AM

are the question real or fake?

C
CW
7/11/2023 3:19:00 PM

thank you for providing such assistance.

M
Mn8300
11/9/2023 8:53:00 AM

nice questions

N
Nico
4/23/2023 11:41:00 PM

my 3rd purcahse from this site. these exam dumps are helpful. very helpful.

C
Chere
9/15/2023 4:21:00 AM

found it good

T
Thembelani
5/30/2023 2:47:00 AM

excellent material

V
vinesh phale
9/11/2023 2:51:00 AM

very helpfull

B
Bhagiii
11/4/2023 7:04:00 AM

well explained.

R
Rahul
8/8/2023 9:40:00 PM

i need the pdf, please.

C
CW
7/11/2023 2:51:00 PM

a good source for exam preparation

A
Anchal
10/23/2023 4:01:00 PM

nice questions

J
J Nunes
9/29/2023 8:19:00 AM

i need ielts general training audio guide questions

A
Ananya
9/14/2023 5:16:00 AM

please make this content available

S
Swathi
6/4/2023 2:18:00 PM

content is good

L
Leo
7/29/2023 8:45:00 AM

latest dumps please

L
Laolu
2/15/2023 11:04:00 PM

aside from pdf the test engine software is helpful. the interface is user-friendly and intuitive, making it easy to navigate and find the questions.

Z
Zaynik
9/17/2023 5:36:00 AM

questions and options are correct, but the answers are wrong sometimes. so please check twice or refer some other platform for the right answer

M
Massam
6/11/2022 5:55:00 PM

90% of questions was there but i failed the exam, i marked the answers as per the guide but looks like they are not accurate , if not i would have passed the exam given that i saw about 45 of 50 questions from dump

A
Anonymous
12/27/2023 12:47:00 AM

answer to this question "what administrative safeguards should be implemented to protect the collected data while in use by manasa and her product management team? " it should be (c) for the following reasons: this administrative safeguard involves controlling access to collected data by ensuring that only individuals who need the data for their job responsibilities have access to it. this helps minimize the risk of unauthorized access and potential misuse of sensitive information. while other options such as (a) documenting data flows and (b) conducting a privacy impact assessment (pia) are important steps in data protection, implementing a "need to know" access policy directly addresses the issue of protecting data while in use by limiting access to those who require it for legitimate purposes. (d) is not directly related to safeguarding data during use; it focuses on data transfers and location.

AI Tutor 👋 I’m here to help!