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PEOPLECERT ITIL 4 Foundation ITIL-4-Foundation Dumps in PDF

Free PEOPLECERT ITIL-4-Foundation Real Questions (page: 8)

ITIL-4-Foundation PDF — 356 Questions

Which BEST describes the purpose of the 'improve' value chain activity?

  1. To organize a major improvement initiative into several smaller initiatives
  2. To make new and improved services and features available for use
  3. To ensure a shared understanding of the vision and improvement direction for all products and services
  4. To continually improve all products and services across all value chain activities

Answer(s): D



Which includes governance, management practices, and continual improvement?

  1. The service value system
  2. The 'deliver and support' value chain activity
  3. The 'focus on value' guiding principle
  4. The 'value stream and processes' dimension

Answer(s): A



What is the definition of a problem?

  1. An unplanned interruption to a service, or reduction in the quality of a service
  2. A cause, or potential cause, of one or more incidents
  3. An incident for which a full resolution is not yet available
  4. Any change of state that has significance for the management of a configuration item (CI)

Answer(s): B



Which practice provides a communications point for users to report operational issues, queries and requests?

  1. Incident management
  2. Continual improvement
  3. Service desk
  4. Relationship management

Answer(s): C



Which dimension is MOST concerned with skills, competencies, roles and responsibilities?

  1. Organizations and people
  2. Information and technology
  3. Partners and suppliers
  4. Value streams and processes

Answer(s): A



An organization asks a stakeholder to review a planned change.
Which guiding principle does this demonstrate?

  1. Collaborate and promote visibility
  2. Start where you are
  3. Focus on value
  4. Keep it simple and practical

Answer(s): A



Which practice has a strong influence on the user experience and perception of the service provider?

  1. Service desk
  2. Change enablement
  3. Service level management
  4. Supplier management

Answer(s): A



Which statement about service requests is CORRECT?

  1. Complex service requests should be dealt with as normal changes
  2. Service requests that require simple workflows should be dealt with as incidents
  3. Service requests require workflows that should use manual procedures and avoid automation
  4. Service requests are usually formalized using standard procedures for initiation, approval and fulfilment

Answer(s): D



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A
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4/19/2023 12:43:00 AM

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A
Ashok Kumar
1/2/2024 6:53:00 AM

the correct answer to q8 is b. explanation since the mule app has a dependency, it is necessary to include project modules and dependencies to make sure the app will run successfully on the runtime on any other machine. source code of the component that the mule app is dependent of does not need to be included in the exported jar file, because the source code is not being used while executing an app. compiled code is being used instead.

Anonymous
M
Merry
7/30/2023 6:57:00 AM

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V
VoiceofMidnight
12/17/2023 4:07:00 PM

Delayed the exam until December 29th.

UNITED STATES
U
Umar Ali
8/29/2023 2:59:00 PM

A and D are True

Anonymous
V
vel
8/28/2023 9:17:09 AM

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G
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1/18/2024 4:00:15 PM

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