PEOPLECERT ITIL 4 Foundation ITIL-4-Foundation Dumps in PDF

Free PEOPLECERT ITIL-4-Foundation Real Questions (page: 4)

What is the purpose of the 'incident management' practice?

  1. To minimize the negative impact of incidents by restoring normal service operation as quickly as possible
  2. To capture demand for incident resolution and service requests
  3. To reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents
  4. To support the agreed service quality by effective handling of all agreed user-initiated service requests

Answer(s): A



What is defined as an unplanned interruption or reduction in the quality of a service?

  1. An incident
  2. A problem
  3. A change
  4. An event

Answer(s): A



Which ITIL practice has the purpose to establish and nurture the links between the organization and its stakeholders at strategic and tactical levels?

  1. Supplier management
  2. Change control
  3. Relationship management
  4. Service desk

Answer(s): C



What can help to reduce resistance to a planned improvement when applying the guiding principle 'collaborate and promote visibility'?

  1. Restricting information about the improvement to essential stakeholders only
  2. Increasing collaboration and visibility for the improvement
  3. Involving customers after all planning has been completed
  4. Engaging every stakeholder group in the same way, with the same communication

Answer(s): B



What varies in size and complexity, and uses functions to achieve its objectives?

  1. A risk
  2. An organization
  3. A practice
  4. An outcome

Answer(s): B



Which practice ensures that any addition, modification, or removal of anything that could have an effect on services is assessed and authorized?

  1. Deployment management
  2. Release management
  3. Change control
  4. Service configuration management

Answer(s): C



Which practice has a purpose that includes managing risks to confidentiality, integrity and availability?

  1. Information security management
  2. Continual improvement
  3. Monitoring and event management
  4. Service level management

Answer(s): A



Which will help solve incidents more quickly?

  1. Target resolution times
  2. Escalating all incidents to support teams
  3. Collaboration between teams
  4. Detailed procedural steps for incident investigation

Answer(s): C



Share your comments for PEOPLECERT ITIL-4-Foundation exam with other users:

E
exampei
10/4/2023 2:40:00 PM

need dump c_tadm_23

E
Eman Sawalha
6/10/2023 6:18:00 AM

next time i will write a full review

J
johnpaul
11/15/2023 7:55:00 AM

first time using this site

O
omiornil@gmail.com
7/25/2023 9:36:00 AM

please sent me oracle 1z0-1105-22 pdf

J
John
8/29/2023 8:59:00 PM

very helpful

K
Kvana
9/28/2023 12:08:00 PM

good info about oml

C
Checo Lee
7/3/2023 5:45:00 PM

very useful to practice

D
dixitdnoh@gmail.com
8/27/2023 2:58:00 PM

this website is very helpful.

S
Sanjay
8/14/2023 8:07:00 AM

good content

B
Blessious Phiri
8/12/2023 2:19:00 PM

so challenging

P
PAYAL
10/17/2023 7:14:00 AM

17 should be d ,for morequery its scale out

K
Karthik
10/12/2023 10:51:00 AM

nice question

G
Godmode
5/7/2023 10:52:00 AM

yes.

B
Bhuddhiman
7/30/2023 1:18:00 AM

good mateial

K
KJ
11/17/2023 3:50:00 PM

good practice exam

S
sowm
10/29/2023 2:44:00 PM

impressivre qustion

C
CW
7/6/2023 7:06:00 PM

questions seem helpful

L
luke
9/26/2023 10:52:00 AM

good content

Z
zazza
6/16/2023 9:08:00 AM

question 21 answer is alerts

A
Abwoch Peter
7/4/2023 3:08:00 AM

am preparing for exam

M
mohamed
9/12/2023 5:26:00 AM

good one thanks

M
Mfc
10/23/2023 3:35:00 PM

only got thru 5 questions, need more to evaluate

W
Whizzle
7/24/2023 6:19:00 AM

q26 should be b

S
sarra
1/17/2024 3:44:00 AM

the aaa triad in information security is authentication, accounting and authorisation so the answer should be d 1, 3 and 5.

D
DBS
5/14/2023 12:56:00 PM

need to attend this

D
Da_costa
8/1/2023 5:28:00 PM

these are free brain dumps i understand, how can one get free pdf

V
vikas
10/28/2023 6:57:00 AM

provide access

A
Abdullah
9/29/2023 2:06:00 AM

good morning

R
Raj
6/26/2023 3:12:00 PM

please upload the ncp-mci 6.5 dumps, really need to practice this one. thanks guys

M
Miguel
10/5/2023 12:21:00 PM

question 16: https://help.salesforce.com/s/articleview?id=sf.care_console_overview.htm&type=5

H
Hiren Ladva
7/8/2023 10:34:00 PM

yes i m prepared exam

O
oliverjames
10/24/2023 5:37:00 AM

my experience was great with this site as i studied for the ms-900 from here and got 900/1000 on the test. my main focus was on the tutorials which were provided and practice questions. thanks!

B
Bhuddhiman
7/20/2023 11:52:00 AM

great course

A
Anuj
1/14/2024 4:07:00 PM

very good question

AI Tutor 👋 I’m here to help!