ITIL 2011 Foundation ITILFND-2011 Dumps in PDF

Free ITIL ITILFND-2011 Real Questions (page: 19)

Which of the following BEST describes a problem?

  1. An issue reported by a user
  2. The cause of two or more incidents
  3. A serious incident which has a critical impact to the business
  4. The cause of one or more incidents

Answer(s): D



Which one of the following is concerned with policy and direction?

  1. Capacity management
  2. Governance
  3. Service design
  4. Service level management

Answer(s): B



What is a RACI model used for?

  1. Performance analysis
  2. Recording configuration items
  3. Monitoring services
  4. Defining roles and responsibilities

Answer(s): D



Which process would ensure that utility and warranty requirements are properly addressed in service designs?

  1. Availability management
  2. Capacity management
  3. Design coordination
  4. Release management

Answer(s): C



Which of the following is the correct definition of an outcome?

  1. The results specific to the clauses in a service level agreement (SLA)
  2. The result of carrying out an activity, following a process or delivering an IT service
  3. All the accumulated knowledge of the service provider
  4. All incidents reported to the service desk

Answer(s): B



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1/22/2022 8:17:00 PM

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12/18/2023 3:10:00 AM

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CiscoStudent
11/15/2023 5:29:00 AM

in question 272 the right answer states that an autonomous acces point is "configured and managed by the wlc" but this is not what i have learned in my ccna course. is this a mistake? i understand that lightweight aps are managed by wlc while autonomous work as standalones on the wlan.

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