ITIL 2011 Foundation ITILFND-2011 Exam Questions in PDF

Free ITIL ITILFND-2011 Dumps Questions (page: 19)

Which of the following BEST describes a problem?

  1. An issue reported by a user
  2. The cause of two or more incidents
  3. A serious incident which has a critical impact to the business
  4. The cause of one or more incidents

Answer(s): D



Which one of the following is concerned with policy and direction?

  1. Capacity management
  2. Governance
  3. Service design
  4. Service level management

Answer(s): B



What is a RACI model used for?

  1. Performance analysis
  2. Recording configuration items
  3. Monitoring services
  4. Defining roles and responsibilities

Answer(s): D



Which process would ensure that utility and warranty requirements are properly addressed in service designs?

  1. Availability management
  2. Capacity management
  3. Design coordination
  4. Release management

Answer(s): C



Which of the following is the correct definition of an outcome?

  1. The results specific to the clauses in a service level agreement (SLA)
  2. The result of carrying out an activity, following a process or delivering an IT service
  3. All the accumulated knowledge of the service provider
  4. All incidents reported to the service desk

Answer(s): B



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11/6/2023 7:01:00 AM

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8/22/2023 4:39:00 PM

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7/21/2023 1:01:00 AM

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Anorag
9/6/2023 9:24:00 AM

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1/10/2023 3:54:00 PM

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12/9/2023 7:40:00 AM

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7/25/2022 11:58:00 PM

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11/16/2023 1:53:00 AM

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9/11/2023 8:30:00 AM

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4/24/2023 10:50:00 PM

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8/7/2023 12:12:00 AM

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