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ITIL 2011 Foundation ITILFND-2011 Dumps in PDF

Free ITIL ITILFND-2011 Real Questions (page: 30)

ITILFND-2011 PDF — 519 Questions

Which of the following is the best definition of service management?

  1. The ability to keep services highly available to meet the business needs
  2. A set of specialized organizational capabilities for providing value to customers in the form of services
  3. A complete set of all the documentation required to deliver world class services to customers
  4. An internationally recognized methodology to provide valuable services to customers

Answer(s): B



Which of the following statements about standard changes are CORRECT?
1. The approach is pre-authorized
2. The risk is usually low and well understood
3. Details of the change will be recorded
4. Some standard changes will be triggered by the request fulfilment process

  1. 1 only
  2. 2 and 3 only
  3. 1, 2 and 4 only
  4. All of the above

Answer(s): D



Which of the following CANNOT be provided by a tool?

  1. Knowledge
  2. Information
  3. Wisdom
  4. Data

Answer(s): C



Which one of the following provides the CORRECT list of processes within the service operation stage of the service lifecycle?

  1. Event management, incident management, problem management, request fulfilment, and access management
  2. Event management, incident management, change management, and access management
  3. Incident management, problem management, service desk, request fulfilment, and event management
  4. Incident management, service desk, request fulfilment, access management, and event management

Answer(s): A



How many people should be accountable for a process as defined in the RACI model?

  1. As many as necessary to complete the activity
  2. Only one - the process owner
  3. Two - the process owner and the process enactor
  4. Only one - the process architect

Answer(s): B



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10/25/2023 1:14:00 AM

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CiscoStudent
11/15/2023 5:29:00 AM

in question 272 the right answer states that an autonomous acces point is "configured and managed by the wlc" but this is not what i have learned in my ccna course. is this a mistake? i understand that lightweight aps are managed by wlc while autonomous work as standalones on the wlan.

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pankaj
9/28/2023 4:36:00 AM

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Q44
7/30/2023 11:50:00 AM

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12/21/2023 1:30:00 PM

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Aaron
2/8/2023 12:10:00 AM

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Sarwar
12/21/2023 4:54:00 PM

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C
Chengchaone
9/11/2023 10:22:00 AM

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Mouli
9/2/2023 7:02:00 AM

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9/27/2023 2:40:00 PM

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sushant
6/28/2023 4:38:00 AM

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J
John
8/7/2023 12:09:00 AM

has anyone recently attended safe 6.0 certification? is it the samq question from here.

Anonymous
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Blessious Phiri
8/14/2023 3:49:00 PM

expository experience

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concerned citizen
12/29/2023 11:31:00 AM

52 should be b&c. controller failure has nothing to do with this type of issue. degraded state tells us its a raid issue, and if the os is missing then the bootable device isnt found. the only other consideration could be data loss but thats somewhat broad whereas b&c show understanding of the specific issues the question is asking about.

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12/23/2023 5:10:00 PM

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8/1/2023 3:07:00 PM

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6/24/2023 7:37:00 AM

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SN
9/5/2023 2:25:00 PM

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Zoubeyr
9/8/2023 5:56:00 AM

question 11 : d

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8/29/2023 3:24:00 AM

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CW
7/6/2023 7:37:00 PM

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Farooqi
11/21/2023 1:37:00 AM

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10/28/2023 2:30:00 PM

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5/18/2023 12:44:00 PM

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Keny
6/23/2023 9:00:00 PM

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Muhammad Rawish Siddiqui
11/29/2023 12:14:00 PM

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7/10/2023 1:54:00 PM

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VINNY
6/2/2023 11:59:00 AM

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