Which of the following would commonly be found in a contract underpinning an IT service?1. Financial arrangements related to the contract2. Description of the goods or service provided3. Responsibilities and dependencies for both parties
Answer(s): D
Which one of the following is the CORRECT set of steps for the continual service improvement approach?
What would you call the groups of people who have an interest in the activities, targets, resources and deliverables from service management?
Answer(s): B
Which process would be used to compare the value that newer services have offered over those they have replaced?
Answer(s): C
Which of the following BEST describes the purpose of access management?
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q.189 - answers are incorrect.
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some of the answers are incorrect. need to be reviewed.
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17 should be d ,for morequery its scale out
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only got thru 5 questions, need more to evaluate
q26 should be b
the aaa triad in information security is authentication, accounting and authorisation so the answer should be d 1, 3 and 5.