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ITIL 2011 Foundation ITILFND-2011 Exam Questions in PDF

Free ITIL ITILFND-2011 Dumps Questions (page: 10)

Page 10 of 105 ITILFND-2011 PDF — 519 Questions

QUESTION: 46

Which of the following would commonly be found in a contract underpinning an IT service?
1. Financial arrangements related to the contract
2. Description of the goods or service provided
3. Responsibilities and dependencies for both parties

1 and 2 only
1 and 3 only
2 and 3 only
All of the above

Answer(s): D

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QUESTION: 47

Which one of the following is the CORRECT set of steps for the continual service improvement approach?

Devise a strategy; Design the solution; Transition into production; Operate the solution; Continually improve
Where do we want to be?; How do we get there?; How do we check we arrived?; How do we keep the momentum going?
Identify the required business outcomes; Plan how to achieve the outcomes; Implement the plan; Check the plan has been properly implemented; Improve the solution
What is the vision?; Where are we now?; Where do we want to be?; How do we get there?; Did we get there?; How do we keep the momentum going?

Answer(s): D

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QUESTION: 48

What would you call the groups of people who have an interest in the activities, targets, resources and deliverables from service management?

Employers
Stakeholders
Regulators
Accreditors

Answer(s): B

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QUESTION: 49

Which process would be used to compare the value that newer services have offered over those they have replaced?

Availability management
Capacity management
Service portfolio management
Service catalogue management

Answer(s): C

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QUESTION: 50

Which of the following BEST describes the purpose of access management?

To provide a channel for users to request and receive standard services
Provides the rights for users to be able to use a service or group of services
To prevent problems and resulting Incidents from happening
To detect security events and make sense of them

Answer(s): B

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