What is the result of carrying out an activity, following a process or delivering an IT service known as?
Answer(s): A
Which process will regularly anal0yse incident data to identify discernible trends?
Answer(s): B
Which process or function is responsible for monitoring activities and events in the IT infrastructure?
Why is it important for service providers to understand patterns of business activity (PBA)?
Answer(s): C
Which is the correct definition of a customer facing service?
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