ITIL 2011 Foundation ITILFND-2011 Exam Questions in PDF

Free ITIL ITILFND-2011 Dumps Questions (page: 11)

Which of the following are the MAIN objectives of incident management?
1. To automatically detect service-affecting events
2. To restore normal service operation as quickly as possible
3. To minimize adverse impacts on business operations

  1. 1 and 2 only
  2. 2 and 3 only
  3. 1 and 3 only
  4. All of the above

Answer(s): B



Which one of the following would be the MOST useful in helping to define roles and responsibilities in an organizational structure?

  1. RACI model
  2. Incident model
  3. Continual service improvement (CSI) approach
  4. The Deming Cycle

Answer(s): A



Which one of the following do technology metrics measure?

  1. Components
  2. Processes
  3. The end-to-end service
  4. Customer satisfaction

Answer(s): A



Which one of the following includes four stages called Plan, Do, Check and Act?

  1. The Deming Cycle
  2. The continual service improvement approach
  3. The seven-step improvement process
  4. The service lifecycle

Answer(s): A



The BEST description of an incident is:

  1. An unplanned disruption of service unless there is a backup to that service
  2. An unplanned interruption to service or a reduction in the quality of service
  3. Any disruption to service whether planned or unplanned
  4. Any disruption to service that is reported to the service desk, regardless of whether the service is impacted or not

Answer(s): B



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6/11/2022 5:55:00 PM

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Anonymous
12/27/2023 12:47:00 AM

answer to this question "what administrative safeguards should be implemented to protect the collected data while in use by manasa and her product management team? " it should be (c) for the following reasons: this administrative safeguard involves controlling access to collected data by ensuring that only individuals who need the data for their job responsibilities have access to it. this helps minimize the risk of unauthorized access and potential misuse of sensitive information. while other options such as (a) documenting data flows and (b) conducting a privacy impact assessment (pia) are important steps in data protection, implementing a "need to know" access policy directly addresses the issue of protecting data while in use by limiting access to those who require it for legitimate purposes. (d) is not directly related to safeguarding data during use; it focuses on data transfers and location.

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Japles
5/23/2023 9:46:00 PM

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Faritha
8/10/2023 6:00:00 PM

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Anonymous
9/14/2023 4:27:00 AM

question number 4s answer is 3, option c. i

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12/7/2023 11:41:00 PM

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1/5/2024 1:12:00 AM

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6/24/2023 8:45:00 AM

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D
7/15/2023 1:38:00 AM

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